Fitxpress Fitness Centers

It’s an ok gym I paid up front for one yr so I didn’t have to deal with there invading my bank account and threatening me with collections but while I was there I heard so so so many stories including my gfs stories about how they are never Consistent about taking payments how they try to or make mistakes of taking 2 or 3 payments in one month from the same account I imagine some of the people were losers who got nsf charges and what not but there were way to many complaints about the bank account thing while I was there for all of the clients to be full of crap don’t give them your account info pay up front for a yr if you don’t wanna deal with there incompetence when it comes to your bank account I’m glad I never gave them any of my info as I I’ve heard so so many times of people getting the short end of the stick there I’ll never go back it seem like a Frick shady place to bother with

I pay a reasonable monthly fee, staff are friendly and helpful and the facility I go to has the things I need and want in a gym.
I’m a happy customer. I read the below negative comments and haven’t had these issues myself. The $ 20 Annual Gym Maintenance Fee was on the initial contract that I signed but I think there should be a reminder sent out to advise someone that a fee will be coming out so that people who don’t the extra $ 20 in their bank account do not get an NSF fee. Other than this, I am satisfied

It seems pretty basic that you need to let people know when you will be debiting their bank account. Sadly, this is not something that Fitxpress does; after having them basically steal money from me with hidden fees and unauthorized transactions on multiple occasions, I have concluded that tricking people is a key part of their business model, so I’m cancelling my membership.
Fitxpress has a serious problem with making unauthorized charges & debits on the accounts of their customers. It’s infuriating and disrespectful and really no way to treat customers. I have had a member ship with them for over three years, and after fighting with them on 3 separate occasions about unauthorized, surprise transactions, I’m calling it quits and cancelling my membership. There are plenty of gyms in Vancouver that don’t treat their customers so poorly.
Their «accounting» department seems to be responsible for these errors and then does nothing about it and is impossible to get a hold of. The people at the desk are friendly, but low paid and unable to do anything about the unethical nature of these charges. They likely get yelled at by angry people a lot.
Fitxpress has an annual «club improvement fee» which is total, complete utter bullshit. Every July (I think, but really, I have no idea, this is the BS excuse I was given for the additional charges made on my account when I complained) they take an additional $ 20 from all their members. However, there are no actual «improvements» made to the gym (machines will sit broken for weeks before anything is done). Its a total scam.
They did nothing at all to advise me about this extra, special, once a year extra payment that is in the fine print of the form I signed when I signed up, and as I had no idea about this additional, extra fee, the payment didn’t clear. Instead of taking this additional fee at the same time as regular fees, they do it as a separate transaction, weeks before the date they are supposed to take my regular membership fee.
Then, instead of contacting me to let me know about the payment that didn’t clear or otherwise mentioning anything the multiple times I was in the gym, they instead made subsequent charges to my account, charging me additional «late payment fees» for not having been able to afford the surprise «club improvement fee» in the first place. Altogether, this cost me an additional $ 80 dollars above the $ 40 membership fee I pay each month.
They do not make it easy to cancel. I have not signed a contract specifically to enable me to cancel when I want, but still they believe they have the right to continue making charges to my account. I had to call my bank to have a stop payment put on them.
If you are reading this right now, please, dear god, save yourself before it is too late. Go to one of the many many many other gyms in Metro Vancouver that don’t rip people off this way.
Fitxpress should be ashamed of the way it does business.

The people that work at this gym must have to endure so much crap from having to deal with there greaseball boss who seems to have a knack for making himself absent when it’s fitting. I tried to cancel my membership here 3 times and every time I ended up leaving just absolutely livid. I hesitatantly signed up with the gym with him present at the time, while trying to recover from an injury the year prior. I wasn’t sure if I’d be able to handle it and was worried if I hurt myself (at the gym or otherwise) that I wouldn’t be able to cancel the membership but he assured me that if there was a problem, he would help me figure it out one way or another. Well 3 attempts and a full year later I finally just said screw it and cancelled with the poor front desk girl. She did her job well and dealt with a ridiculously angry customer but no amount of sweetness and nicety’s can make me feel like this scumbag didn’t just take advantage of someone with an injury trying to better themselves. He’s given a pretty great impression as to how much gym owners actually care about my health and well-​being and I think I’ll just be going about taking care of myself at home or outdoors. Thanks for a whole lot of aches and pains (and I didn’t even work out)

I was a member of Fit-​Xpress under a one year contract agreement, sometime from 2011 – 2012. When my agreement expired (18 months in total as a member there), I decided to cancel my membership altogether (when I cancelled and left, it was 6 months AFTER my contact has expired). I had a written statement that shows that I wasn’t an active member anymore.
When another 6 months passed (at this point, I was a member no more, I had not gone back to that gym once).
They gave me a call and sent me a letter, indicating that I have NOT paid my monthly membership fees for the last 6 months, they attempted to charge my credit card, but couldn’t. and threatened that if I don’t, they will send my bill to a collection agency (and in return, will damage my credit score).
After many emails, calls, and in-​person exchanges with the «accounting department» of Fit-​Xpress, they would not recognize that it’s their fault that they made an error. Also, unfortunately for me, I didn’t have any documentation kicking around to prove that I was no longer a Fit-​Xpress member, so they took advantage of the situation.
I ended up bellying up about $ 168 (after tax) to Fit-​Xpress. This time I kept my receipt to ensure that they will NOT make this same mistake again.
A month later, they had someone from Fit-​xpress calling me back, threatening me again that I didn’t pay for last month’s membership.
I was SO FURIOUS, that I went to the Fit-​Xpress location on First Ave, spoke with the receptionist, explained my situation again, and had to show them a receipt this time around, THEN they’ve apologized.
Guys, learn from me and do not go to Fit-​Xpress (any of their locations). They will give you so much headache when your agreement expires and they are a bunch of scam artists — shady business dealers.