Flight Centre Broadway

It’s the 21^st century and it makes sense that businesses like Flight Centre will either move into the present day or drown. Having had pleasant experiences with other Flight Centre in the past, we wandered into this one on a whim. In the end, it was like approaching a drowning swimmer — one must be cautious and in a defensive position or one will be pulled down too.
Things started off in a mediocre way when we first walked into this branch in December of ’14 for info on a package to Oahu. We had a voucher that appeared to be good for $ 100 off for each of us as returning travelers. The reception we got was lukewarm. We left with a promise for some info and little else. We followed up by email with our own research and got a confirmation that they would match the recent Expedia price that we had found. In the end, that would seem like little more than the bait in a fairly uninspired bait-​and-​switch.
We went in to the office on the weekend to pay for the trips, expecting that we had things firmed up, and with an email confirmation of the price we were going to pay. When we got there, however, what we got was a dismissive «Prices have gone up since then» and «If I matched that price it would be coming out of my own pocket». When we produced the email from the same agent which stated pretty clearly that it would not be a problem to match the prices we had found, the entire place became pretty tense and pretty quiet. It had been a stressful year. The standoff actually reduced my wife to tears and made us both want to walk away but we had missed out on the Expedia prices from earlier in the week because we had committed to going through Flight Centre and we were determined to have them honor the price we had been quoted.
In the end we split some differences. The agent refused to honor the rebate for both of us on the basis that it was not in both of our names but did honor the price quoted in the email. As a parting shot, I guess, the agent didn’t bother to email our itineraries until we asked her for them a couple days before we were to leave (she emailed an invoice, and we didn’t realize the itineraries weren’t attached until we were preparing our travel docs).
This is the 21^st century and you have probably already noticed that Expedia Travel Advisor desks are the new norm in hotels around the world. Flight Centre is starting to look like a casualty of that shift, and it’s best to approach this one as you would a drowning swimmer — treading water carefully and with one leg out for defense.

I walked in to this Flight Centre on a Sunday afternoon and was greeted immediately by a bubbly representative.
I received previous good recommendations from friends that the service at Flight Centre is great and it’s so easy to get cheap flights so I went there. I was looking for multiple destination flights so I chose a travel agency for the first time.
It turns out that their lowest airfare guarantee only works if you bring in a quote to their location. This means that you have to search online and do the research yourself. If someone had looked for low airfare online already, why would they waste the time to walk in to an agency? My ticket at Flight Centre cost $ 1400. This included a service charge of $ 50. Other friends told me that they only paid $ 20 for a service charge. So it seems that they just top up this charge at random.
I found the exact same flight on the company’s website for $ 1100 and Flight Centre wouldn’t accept it because it is from a different day and the price fluctuates.
On top of that, I requested him to let my airline know that I am a disabled traveller. He didn’t respond to me until 3.5 weeks after I had sent him several emails reminding him that he should let me know he has done that.
Overall, Flight Centre is OVERPRICED and not convenient at all. I’m very disappointed and will never go back again.