Holiday Inn Hotel & Suites Vancouver Downtown

My husband and I used to love Holiday Inn (even the one located in the notorious SF civic center), and that’s why we became the IHG cardholders. But our stay here was a total nightmare! (At least for nightmare, I can get some sleep!)
We stayed in a king bed room which has a connecting door with another room. Regardless the no-​more-​than-​one-​person-​inside bathroom size and working-​in-​the-​opposite-​direction heater, the soundproofing level of the room is ZERO. We can literally hear EVERYTHING from the room next door, like in our own room!
The party next door checked in pretty late, at least after we went to bed. I was waken up by a scream around 1 AM, which by that time I thought it was from our room. That really creeps me out. Then I came back from my sleep, and figured out that it was from the room that was connected to us. I can sleep if it had been just a vague murmur. But boy, is it vivid. I can hear it just like I can hear my husband’s snore, right at my ear, loud and clear.
They walk, they talk, the use bathroom, they have shower, and they. well, they have fun. A lot of it, constantly. It’s like I was playing inappropriate radio in my own room.
The screams didn’t stop until 2:50am. My husband try to cover them by turning on our TV but it doesn’t work. Then I put on my earphones but I can still hear them, loud and clear.
It was very late and we were exhausted by a whole day’s walk so we didn’t want to get off the bed (one of the reason is that Vancouver’s night is so cold and the heater in the room doesn’t work) and pack our stuff to change the room. We thought they would go to sleep eventually and so could we. But it didn’t happen.
Both my husband and I sleep very tight and deep and usually won’t wake up during sleep even with frequent sirens, we live in California and you know the feeling. But yes, the sound is just loud enough to wake both of us up immediately and successfully kept us from falling asleep again.
We believe they are not doing this intentionally because nobody would expect a hotel room with absolutely ZERO soundproofing. So after failing to let them hear us vocally, my husband knocked the door gently for once to let them realize the awkward situation out of courtesy. They then lower the voice but we can still hear EVERYTHING. It haunted us all night long until they leave the room in the morning. And we had to cancel our visit plan in that morning because we barely slept.
Thank god we are grownups. If there was a kid in our room, I’m sure someone will be sued.

If zero stars was an option…
My family HAD a reservation here and we were met with nothing but hostility and very non-​accommodating service at the front check-​in desk by Elizabeth (Liz) and her on duty manager as well. After a 6 hr drive we planned to meet our father here for check-​in and have a nice family dinner and stay for 3 nights. IT NEVER HAPPENED. On August 27, 2015 we arrived around 4p to check-​in and found out that my father booked a room for all of us under his company account. He missed his plane and could not get on another flight soon enough. (Liz) looked at me like I was a criminal trying to get over on her or something but my brother and I just wanted to wash up, rest, and grab a bite while waiting for the Calvary (the rest of the family). Instead we were not allowed to check-​in without my fathers company badge id and were told we could wait in the lobby or outside. I could park my car in the garage and pay an extra 27 dollars, but I can’t check-​in, wash up, and rest after a 6hr drive? Go sit for 3 more hrs and wait until my fathers plane lands (which I didn’t know if he was coming sooner or later)? We had ID and confirmation reservation and all… Nope, they forced us extremely exhausted guests to sit and wait without knowing where we were going to stay. Horrible service and did not accommodate us. Rather the front desk glared at us thru the window, spoke quietly about us, snickering about. Do not stay here… There are plenty of hotels with human beings providing fabulous accommodations, so our father booked us a room at the Westin Bayshore which was way cheaper and a much better hotel for ¹⁄₃ the price of Holiday inn? If you don’t like your job it may be time to retire or move on. I am a retail sales manager and they dropped the hospitality ball big time. If you don’t want to honor reservations or corporate discounts then don’t offer please. Worst experience of my life. I felt singled out cause I’m younger or felt I was being treated like a criminal. It was inhumane to just brush us to the side until we somehow get the hard copy of my dads work ID. Totally lame, never again holiday inn… What a waste of time and energy
The Westin gave us a free harbor room view upgrade and even gave us free breakfast vouchers for the holiday inn débâcle. Now that’s humanity and hospitality — do better and don’t accept what holiday inn has to offer. Classless service, non-​existent hospitality, and inhumane treatment? No thank you!

This place is a dump. Noisy all night with transients fighting all night in the ally behind the hotel. Couple of the rooms have musty smell and the a/​c sounds like a broke jet engine. Terrible.

(More like 3.5 stars) For the price, this hotel is a decent deal for the location. You’re smack in the middle of downtown Vancouver, the amenities are okay, the staff is pleasant enough. There are a few things that bothered me, though, and I feel like I can’t give a higher star rating because of that.
The elevators were sooo slow, so small (could hold maybe 6 people cozily, and 8 if you crammed them in), and there are only 2 main elevators. Apparently there’s another set tucked away behind one of the conference rooms but they were so out of the way that I didn’t learn about them until my last day there.
The hotel was at capacity, and though the air conditioning was on full blast in the conference room where about 200 of us were holding a seated seminar, it was blisteringly hot. I had to leave during one point because it was so stuffy.
On that note, the AC in our rooms would not get cool. We had to open a window to get a cooler breeze.
The bed was not very comfortable. I guess I’m not used to a spring mattress anymore (this could just be my issue after switching my personal mattress to memory foam).
Tiny bathroom.
On the plus side, the water pressure was great, hot water was hot, the windows are actually able to open a few inches instead of being hermetically sealed, we had a fridge, wifi is free with your room reservation (though you have to sign in every 24 hrs), and the downstairs bar/​restaurant seemed nice.

I liked this hotel.
A few cons (very minimal) before the pros:
–Air conditioner did not work. Only heat came out. Maybe this was a seasonal control. I did not raise the issue with the front desk. I just opened the window.
–The bathroom was small. Not a big deal, but if you’re looking for luxury, you need to look elsewhere.
–Parking was expensive (but it’s like that everywhere downtown), and the spaces were tiny and difficult to park in. Oh, well. We managed.
Pros:
–The neighborhood: right downtown. Close to all sorts of area attractions, restaurants, businesses. You honestly could get a cab here and make this your home base for a walkable stay in the city.
–Clean, comfortable, quiet.
–Easy check-​in and check-​out.
I would stay here again.

We went over the weekend to celebrate a birthday. Th location is great. Service was good. We had two rooms. a little different from each other, but still the usual Holiday Inn room layout. We had a small fridge, but it did not work, so we had to call maintenance to replace it. I asked at the front desk for extra shampoo because Holiday Inn always has a card in the room to let them know if you need anything. .they didn’t have any extra shampoo. We picked out this hotel because of the indoor pool. That was a big part for the birthday girl. Well, the pool does not really have handicap accessability. You have to go on the slippery marble floor thru the restaurant/​bar. Well, needless to say. we did not want to travel thru the diners in our sandals carrying towels, so we did NOT use the pool. Parking was $ 20 additional. The hotel sells (new) their pillows. We ordered two queen size, but they only had kingsize. Yes, we are enjoying our pillows, but not being able to enjoy the pool did not make for a enjoyable birthday gift.

3.5÷5 fair value for what it is.
first, this is a bargain chain. you’re not getting a luxury suite, and you know that. so given, i thought this was a great deal for my family on our recent trip between the holidays. for a week’s stay we paid under $ 100 per night during what would be a busy time of year in a very convenient location — we were always just steps away from public transportation.
the general lobby was clean and well-​lit, and for the most part the staff were very helpful. the room itself could definitely use some work, but for our purposes it was really just to reset for each day, so that was fine with me. there’s a bean-​shaped pool downstairs that is pretty much 90% deep-​end, so while not large was good enough to get good treading workouts in every day (there’s also a mini-​gym with the usual equipment).
the only real issue during the stay was that we could hear a bit of commotion from our neighbors — but can’t fault the hotel for that. at least once we heard them advising one of noisy rooms that if they didn’t settle down they’d be asked to leave, so again the staff are trying to make this the best experience for all.
i’d consider booking again!

I wish there is zero star or negative star. Soundproofing of the rooms are extremely bad. Their cleaning staffs are also very rude.

Would give average review for the average place. While coming back to Seattle from Whistler short ski trip decided to spend a night in Vancouver and spend a relaxing evening with local wine and a good day with good food.
Searched the place closest to me and Holiday Inn jumps up closest. Ask for the room and they had one available for $ 139.00 + tax and parking, end up costing around $ 160.00
For last minute hotel i was satisfied, not perfect but
accommodating for last minute decision.
Beds are Ok, I’m spoiled with my Sleep Number and custom pillows that it is very hard to please me with any bed and pillows :)
Went to closest liquor shop to get some local wines to relax.
Helpful and friendly staff. Paid $ 20 for parking until 6PM next day, which worked out good to scroll around the Downtown.
Wi-​Fi spotty at the times but included. Streaming not good, freezes time to time but for email checking would do just fine.

My wife and I were visiting Vancouver for the weekend with some friends. Reason for staying at the Holiday Inn is that I am a member of their IHG rewards club and had a free anniversary night and points to use for a free stay. The Holiday Inn at 1110 Howe is the only IHG brand in downtown Vancouver.
Location is very close to Granville Island and Yaletown. We visited both places during our stay. There are lots of restaurants, bakeries, shops and convenience stores within walking distance. We stayed in the executive room 732 at the South end of the 7^th floor. The hotel provides free wi-​fi which is nice but it did not work well at all in our room. It kept cutting out throughout our stay. Our toilet also had an issue of running. You had to watch where you positioned the handle for it to stay quiet. Lastly is the showerhead. I am around 5’8 and had very little space underneath the top of it in our room. If you are over 5’10 then you will probably have to bend down for your head.
My wife and I both slept fine in their king bed. The room also had a complimentary umbrella to use during our stay which was convenient. Front desk was pleasent upon check-​in. The elevator to the rooms is quite small. No free breakfast buffet but there is a bakery nearby that is open 24 hours (Breka).
If you are an IHG member and have a free night and/​or points this place is convenient if you want to be in downtown Vancouver and walk around. This is not a hotel that I would personally pay full price to stay at. Our friends stayed at the Residence Inn two blocks away and it was rather nice in comparison (free breakfast, kitchenette, happy hour, wifi that didn’t cut out, higher showerheads as a few differences). Prices are quite high in Vancouver if you are coming for the first time from the US.

Hands down our favorite hotel in downtown Vancouver. My boyfriend and I are big fans of the Holiday Inn chain and this location does not disappoint. Good points system that is easy to redeem!
Some of the older reviews may have been before the renovations. It has been remodeled wonderfully — new carpet, nice bedding, new furnishings. Overall felt amazingly like home just as a hotel should.
Tanner is the best manager we have ever dealt with. Kind, understanding, pleasant. He made the hotel stay even better.
The hotel location is perfect — downtown close to shopping, Granville and Davie street. Walking distance of almost everything.
My favorite thing at the hotel? The spacious 2^nd floor outdoor patio which is the best place to grab a bite or have a coffee and read the paper in the morning! We stay here often and will continue to do so. Highly recommend!!!
***only downfall was that the free wifi could cut out at times but not a huge deal to me.

This is a great/​handy location… walkable to downtown restaurants and bars and plenty of places to get a good massage locally if you need one (there is a place right across the street that we used that was particularly good (West Coast Forest Spa).
The staff were supremely helpful… the bed was comfy and (for a city) the rooms were not too noisy.
Overall, very happy and would stay again.

I’m surprised by the low ratings here. I stayed for 2 nights on our trip Dec 2013. No complaints from us! They finished renovation in the past year or so, the room looked nice to me. We got their family room, which include a small twin bed on a separate small room connected to the main room. This small room is kinda bare, they could’ve made it slightly better with a small night stand and put a real twin bed instead of the roller bed. House keepers are nice and respond quickly to our request and gave us extra toiletries since we crammed 5 adults in this room :) Location is good too, plenty of restaurants/​bars within walking distance. Parking is $ 19 per night inside a gated garage.
Would definitely stay here again if we want to stay near downtown.

We stayed here three nights on our trip to Vancouver.
The place is alright. We didn’t have any trouble with the staff. In fact, I thought they were great. Since we were parking our rental car there every night they gave us a pass to put on the dash. Well, the first night we left it on the car seat instead of the dashboard and sure enough there was an $ 80 ticket from IMPark on the the window. We took it to the front desk and they voided it. Thanks for that!
The neighborhood isnt that great except for the starbucks across the street. Originally we’d planed to stay at the one in City Centre which, if you want to walk around at night, might be a better choice. It is weird having the peep show place across the sleep. In most cities thats a bad sign. Maybe its different in Canada.
But the Howe st hotel is close to Granville Island and Robson street if that’s what you’re looking for.
The room was fine, no frills, none expected. And you can see right into everyone’s room in the building across the street, There was a guy making dinner in his underwear which was funny. That also means they can see you, d’oh!
The internet connection is pretty bad. We had to reconnect every few minutes. Sometimes it’d take 5 – 10 minutes to reconnect. At least its free, unlike The Empress.
The only reason I wouldn’t stay here again is I’d rather stay somewhere out of downtown next time, maybe North Vancouver or the City Centre.
Other then that, the place was fine.
The parking garage is pretty ridiculous and maze like. Just make sure you put your parking pass on the dash!

Our home sweet home in Vancouver for 4 days and 3 nights.
Got off the boat and drove the short ride to the Hotel by taxi.
Super close to the port. Less than 5 minutes. Very convenient.
We got here by 11 am and our rooms were not ready yet. Well, with 20 people in our group and over 30 plus luggages, that was an issue. They finally agreed to give us a room. We ended up piling all of our luggages in that room and hanging out on the second floor where they had an outdoor patio set up.
Note: with that many bags, we had to bring all of it to that one room ourselves. They did not offer a bellman or anybody to help bring it up.
We got 2 rental vans from the airport and bus all our peeps to Chinatown to have lunch and walk around. We get back around 3 pm and the rooms were still not ready.
At this point, there was a line forming at the check in desk from customers wanting to check in. No rooms for anybody?
4 pm, they finally start releasing the rooms to customers (Slowly). 4:30 pm before we get our other rooms. Not a good start to our stay here.
We get into our room and what a relief. A big room with two queen size bed. After being couped up in a tiny tiny room on the ship, we were relieved.
My son was sick, so we were in the room for the most part on day one. When we finally left to tour the city (late the next day). The cleaning lady was next door and we talked to her. We even joked to her that she could finally clean the room.
3 hours later we go back to our room and the room was still not cleaned. Arggh
I had to call guess services to have them take out the trash and for some fresh towels. That took another hour.
Tip. They put a gate inside the underground parking and lock it after midnight. If you were on the bottom level, you might have 2 locked gates blocking you.
We had to go to the airport at 3 am (yes that’s am) Half of our group left Monday. And I didn’t know they gate and lock the bottom levels. I had to go back up to the front desk and wait for someone to open up. I like the security, but you should tell your customers about that. Specially since he saw about 12 people with luggages meet at the lobby (in front of the check in desk) and head down to the parking lot. Night time clerk was very useless and uncaring. We were in a hurry and that was just 15 minutes of panic on my part that could have been avoided.
I had 3 issues with this hotel, so I knocked off 3 stars. And that is being generous.

Stayed here with two friends over this Memorial Day weekend for a girls’ weekend in Vancouver. The hotel itself isn’t terrible… nothing fancy, but still clean and comfortable to sleep in. It gets a low rating because of the staff we encountered on our stay.
First, showed up at noon and, fair enough, our room wasn’t ready yet. They made it very clear that «guaranteed» check-​in wasn’t until 4, but we were able to leave our bags and park in the lot so we could go grab some lunch while we waited.
Returned around 2:30. Room still not ready, and saw that was the case with multiple other parties who were trying to check in. So we left AGAIN.
Came back at 4. Seems like they didn’t let anyone check in before 4, because there was a line to the door at the check-​in desks.
When we went to check in, the guy at the check-​in desk reviewed our reservation. «Oh, it says your reservation is only for 2 people. The third person will be an extra $ 10 a night.» Fine. «Looks like you requested a room with 2 queen beds. If you want, we can give you 2 double beds instead and we won’t charge for the extra person.» No, we’ll take the queen beds… We’d already paid that price online. An extra $ 20 isn’t a big deal. «Ok, we’ll get you 2 queen beds.»
The main elevators in the lobby barely fit 3 people in them. When everyone is checking in at once, it meant we basically had to stand in line to take the elevator, because the six people all waiting to head upstairs couldn’t all fit. After waiting in line for 20+ minutes to check in, we were not amused.
Get up to our room. Tiny, 2 double beds. SERIOUSLY? We call down to the front desk to explain our predicament to the girl who answered. She said she would have the guy call us back in a couple minutes.
Twenty minutes later, he calls back, and basically blames us, saying he explained that the queen beds would be an extra fee. Right, but we said that’d be fine. We were not impressed that he took no accountability for screwing that up. Another twenty minutes, and we were able to go get keys for a new room, with 2 queen beds. To be fair, it looked like they ended up not charging us the extra $ 10/​night.
The concierge was really unhelpful (well, the first one we dealt with). Asked for restaurant suggestions, and he just pointed us in the general direction of a couple different streets where there were lots of restaurant options. Being indecisive and not wanting to wander the streets finding something to eat, we asked for specific recommendations he had of places he might enjoy. Again, he just pointed us to a couple different areas that would offer lots of options. It was very clear he didn’t want to be bothered with our questions. Isn’t that his entire job description?
PROS: The hotel itself is just a few blocks from Robson St, a main shopping street with tons of clothing stores and restaurants, as well as a couple blocks from the river, where you can catch a water taxi to Granville Island, which was pretty cool.
Overall, it wasn’t a bad stay, but I wouldn’t stay here again. The rude staff left a poor taste in all of our mouths. Before this stay, I’d always held Holiday Inn in high regard, as every experience with Holiday Inn prior to this had been extremely good. Seems like with this particular location, though, you get what you pay for.

My boyfriend and I had a very enjoyable stay here during October.
Pros– The hotel is located walking distance to many restaurants and shops. The staff is exceptionally nice, especially in the bar/​restaurant area. My boyfriend made friends with one of the bartenders (regretfully, I can’t recall his name), but he gave us two awesome restaurant recommendations and even loaned us his personal umbrella. Really, top notch people in every area of hotel.
Cons– The location is a little rundown/​scary to walk around in at night. I am a city girl, so I toughed it out, but admittedly, it was a bit dodgy. The rooms are a bit old and no frills, but not bad either. They were clean and nice enough. Oddly, the hotel does not have a pay-​per-​view service. It would have been nice to watch a movie on our early nights, instead of being hooked on a Storage Wars marathon!
I would definitely stay here again. It’s in a prime downtown location for a reasonable price. The staff really made the stay enjoyable.

A friend and I stayed there for a Friday night so we could break up the trip from Victoria to Seattle. On my reservation, and during check in, I requested a quiet room. Now, I’ve stayed in many, many, many hotels along the way, so I realize the hotel can’t completely control how quiet the experience will be. So, some of this the could have and some was just bad luck, but here’s all the frustrations:
1. The room was on the Howe street side of the hotel, and the vehicle traffic was noisy. The windows aren’t good for buffering outside noise.
2. The people in the room next door were partying into the night.
3. The people on the other side woke early and had a young kid. The kid and adults were making way too much noise for 7am on a Saturday. We had an adjoining door with this room.
4. The cleaning staff was very loud starting at 8am. I’ve never heard a louder crew.
My friend and I planned to sleep in, but instead were awake and frustrated as we started our day.
On the bright side, the front desk staff were pleasant during check-​in and check-​out. The lobby décor is nice.

It’s not as bad as it seeems! I mean the service was just okay. But only some front receptions know really how to help you out with things to see, because others no matter what you asked will say «i dont know» and give you bad directions!
But this is the cheapest hotel in the city and it really is walkable to a lot of the downtown area and funness!!! Parking was $ 20 per day but free unlimited in and out. I like the fact that it wasn’t valet or i am not sure if there is valet.
The hotel room was okay. The walls are a little bit thin so if your a light sleeper than you might not want to stay here!!! For us we just use the room to stay in at night but other than that we were exploring so we hardly use the room.
If u want cheap or convenient then stay here! If you want ambiance, niceness, and fine living then go somewhere else!
Side note: in the vancouver 2010 olympics most of the referee stayed at this hotel! A nice fact that the souvenir stand guy told us: D
Side note: very walkable to a lot of fooodie restaurants too like twisted fork, japa dog
Side note: also walkable to lots of great shops. ooh aldo outlet! i still dream of you: D
Side note: big plus is you get FREE wifi, but it does cut in and out sometimes, but what do you expect with free wifi

2.5 stars
Got this on
for 59 $ a night plus tax.
Tried to get an earlier check in before 4pm but was denied. Whoever we spoke to on the phone was not friendly or helpful– i suspect this may of been because we had got the room for almost 50% off ??
The first room i had was really disappointing.
The décor was really really outdated. I could not figure out how to get to the TV channels and the shower went from freezing, cold to burning my ass.
In suite water is 3.50 a bottle. I went to the pop machine but discovered it only took change or 5 $ bills, so me and my 20 $ went back to the room with a bucket of ice and cracked the water.
About 6 or so teens checked in to the room down from mine and started partying — they were so loud that even with both doors closed it was as if they were right outside.
I called and asked if i could change rooms and they were helpful and said that it wasn’t a problem. They offered to send a bellman up to move my stuff, but i only had a small bag, so i was told i could pick up the new keys when i returned from dinner.
Upon returning, i was informed that i had not been assigned a new room, but it only took a short time before i was given keys to 7^th floor executive level.
This room was much nicer and way more roomy with not only the king sized bed but a couch, fridge, robes and seating area.
Bathroom was small, and the whole décor was still desperately in need of an upgrade.
Both myself and my boyfriend tried for over an hour trying to connect to the internet — the front desk clerk transferred our call to tech support, and 2 techs latter was told that it was a problem with the connection going to the entire building and it had been messed up since the day before… are you serious?
We went for a walk and when we got back it was fixed YEY!
When we finally went to sleep the bed was sooooo comfy and the rooms black out sheets kept so much light out that i crashed hard until i was awoken by the front desk clerk informing us it was 115 pm and checkout was noon. He was nice enough and we so apprecited the late check out!
We were also told that i we did chose to stay that we couldn’t stay in the same room. We packed up and checked out with ease.
Overall — if you just needed just a place to sleep in a great downtown location — get a deal go for it, but if you want a nice hotel experience, with a cool vibe– look elsewhere