— Parking: they do have a convenient parking lot behind their office, you have to park, go inside and get a permit pass first though. — Walk-in: they are not super busy, so you can most likely just walk-in and the wait wouldn’t be too long. They seem to be getting a huge influx due to the LivingSocial coupon purchases. — sun/glasses choice: way over priced(though to be fair, most smaller stores are, frames are a 1000−5000% mark-up business in North America, and they have to make a living somehow, so their prices cannot compare with the big stores that has volume) I recently came upon this office due to their LivingSocial offering($ 200 to use in their office). But beware the usage restrictions: 1). you can NOT just get an eye exam there, MUST purchase a COMPLETE pair of glasses/sunglasses. – all of their frames starts at near $ 300, with lenses another $ 200−300+… this becomes quite costly even with the credit. 2). you can NOT use this towards contacts lense exam or purchase of contacts lense. Bottom line, if you go there with the LivingSocial coupon, expect to pay ~$ 300 – 500(or more if you want prescription sunglasses) extra just to get a pair of sun/glasses. The key is that at Costo or Walmart they offer the similar lense/frame for half the price, so why bother with the LivingSocial coupon? I got a refund for the coupon.
C. D.
Place rating: 1 Greater Vancouver Regional District, Canada
My husband and I had our eyes examined by Dr. Mackenzie and then ordered glasses. He was very deceptive. He ordered extras for our glasses without advising us of the cost and when we paid our bill we thought it was paid in full even though we still had to wait to have the lenses done. When we returned to pick up our glasses it turned out that he had not charged for the lenses and they were hugely expensive. My frames were over $ 250 as were my husbands and then … here it is my lenses were another $ 300 on top of the original $ 250 and my husbands were $ 750. ALL I CANSAYISTHISIS A WARNINGDON’T GOTHERE!!!
VJ G.
Place rating: 1 Vancouver, Canada
Doctor of optometry Mackenzie seemed competent, it was his helper Kevin. Mar 10 A) appointment for 16 yr old and 19 yr old cost $ 142; one tested fine the other needed glasses. B) $ 150 for frames, C) $ 500 for progressives and transition lenses, That’s $ 792 paid up front, with invoice 5, 7 and 8 on my debit card, at 5:07 and at 5:24 the 2nd and 3rd amounts were put through, three payments(!?). Then Mar 31 went to pick glasses up, Kevin said, ‘There’s a balance owing, $ 500.’ I said, ‘No, I paid that.’ He said, ‘Oh, I guess I forgot to write it down.’ On our patient card he stroked out the amount and put a zero. I said ‘I’ll fax you a copy, don’t have it on my right now.’ He said, ‘That’s OK, I usually collect up front, I trust you. You can just phone me.’ I phoned him to assure him when I had the bill in my hand and to ask him what each of the debit slip amounts was for. I asked, ‘Would you have discovered we paid twice? if I had paid twice?’ He said, ‘Oh, yes.’ Meantime it doesn’t sit well and if I had it to do over again I wouldn’t.