Blackapple Cellular Ltd

I went to black Apple and they told me to its not worth putting money into this to get it fixed which is fair advice, they say the diagnostic fee is 30 dollars if I dicide not to go on with the repairs, fair enough.
But then they told me that they could not fix it and dicide to charge me the diagnostic fee of 30 dollars and tell me they worked on it for two hours and said a accuse of they could have charged me 60 per hour but dropped the price for me since they couldn’t fix it.
If there fee was for if you don’t go further with repair, but them charging you a fee if it’s not repaired should be on them.
Very upset with them, they like to say accuses to there customers.

I went in here to get the screen replaced on my iPhone today. They said it would cost me $ 220 and said I’d need to fill out a waiver.
The Apple store will do this for $ 109.00. I’m visiting from out of town, but felt it was important to write this review so people know how much this company is ripping you off. It’s true that there’s no Apple store in Victoria, but be sure to call Apple first. They’ll send you a shipping label and help you out. Don’t get ripped off by these guys.

The Quadra street location is where I’ve had my Blackapple Cellular experiences. I purchased a block and cord for my ipad air. I specifically asked if the items were the apple brand (as I had trouble with the cheap dollar store ones and wanted the real deal) and was told that they were.
A month later when an apple update came out that lovely ‘accessory not compatible’ message popped up and the ipad wouldn’t charge. I brought it in and the same guy who sold me the items told me to install the update and it would work (he definitely had a bad attitude about it though and was borderline rude to me, as if he couldn’t be bothered to deal with me).
I updated my device, but the next week the same message starting popping up so I went in again and was met by the same worker. He became very rude and questioned me in a patronizing manner. I have to say that I never became rude or angry at anyone; it’s not their fault that the product didn’t work; I just wanted help with the issue.
When I explained that I had followed his advice, a different worker interjected and replaced the cord for me at no charge. He also told me that the cord was not an apple product and that that could have something to do with it. I was a bit disappointed about that, but whatever, no big deal.
I went back today as the same thing started happening (new update available, cord doesn’t work). The worker who replaced the cord for me was there and despite not being able to give me a refund (I no longer have the receipt and I didn’t fill out a client form, just straight-​up bought it and left) he was pleasant and as helpful with the issue as he could be. He even offered to replace the cord for me again. I declined as I’m just going to get an apple cord.
All this to say that you never know who you are going to be faced with, but in customer service (as in with life), it’s never okay to be rude to someone for no reason. You may be having a bad day, I get it, but we’re all adults so don’t give attitude to people who are just asking for your help (especially when that’s your job); that’s how companies lose business.
Seriously, that last guy was SO helpful, but I just won’t be returning.

A big help to travelers from the U.S. and other countries. Neutral and knowledgable about the cellular operator choices in Canada, Black Apple provided excellent advice, helping me select the best carrier for my needs.
I spoke at length with the technical repair and refurbish people and they are top notch.
Also I purchased a used phone from them and they made good on their return policy. When it turned out not to have all the features I wanted after one day they gladly gave me a full refund. They have won my loyalty and I highly recommend them to anyone.

I called in the day before I went here about a battery replacement for my iphone5. The guy on the phone told me it was $ 50. and they would need the phone for 1.5 hrs, no appointment necessary. I said that sounds great cause another place I’d called said $ 60. and they needed it for 4 hrs. When I dropped it off the next day I pointed out a small black speck on the screen and asked if anything could be done about it at the same time as the battery replacement, the girl there said they’d have a look. When I picked it up a couple hours later there were more specks on the other side of the screen from the one I pointed out beforehand and they wanted $ 67. after tax. I said I was quoted $ 50. on the phone the day before and she said that was the iPhone4 price. I clearly said 5 on the phone. She asked the guys working with her if they recalled that conversation. The one guy said no and the other guy starts giving this attitude. I didn’t really care about the $ 10. I was sold on the 1.5 hr turn around time and they were making me out to be a liar. I said it’s no big deal I’ll pay it I just don’t like being made to feel like a liar over $ 10. She knocked it down to $ 60. even which is why I gave an extra star.

Black Apple on Broughton replaced the home button on my iPhone 4. I was pleased because Black Apple charges $ 40 to do it for you, and it only takes two hours. If I ordered from iFixit in the US, a new button costs US$ 10 plus US$ 20 – 40 shipping, and then I would have to do it myself (assuming I have the right tools). So it’s faster and cheaper to have a professional fix it, plus more likely to have a good outcome.
To be honest, when I got the phone back, it wasn’t much better than before. I went back, and the technician swapped it for a different one, and now it’s like new again.
Really happy with the price, speed and service! Recommend.

My daughter was here in the summer visiting from Alberta and broke her screen. We took it to Blackapple for repair. Several months later (still in Alberta) she broke her screen again. When she brought her phone into a service centre in Alberta they said that Blackapple had installed the wrong size screen and that was part of the problem.
Now, I do hold Blackapple accountable for even allowing their technicians to force fit the wrong size screen into the phone I must admit I was more than happy with the way they dealt with me once I submitted my complaint to tehm.
As it turns out their supplier had been selling them non OEM parts. Once Blackapple had my complaint in hand they quickly refunded me the full price of the repair. No questions asked. In addition I received a phonecall from Blackapple the next day again apologizing for the problems it may have caused.
It isn’t often you get this kind of customer service these days. While Blackapple caused teh problem, they also fixed it to my satisfaction. I wouldnt hesitate dealing with them again.

As quoted from the Langford location:
«This is your ONLY stop for all cell phone, tablet, iPhone, and Blackberry needs.
They can repair a cracked screen, water damage, batteries, power buttons or anything else on your
iPhone
Blackberry
Samsung or any other android phone
iPad
Tablet
And much more.
If you are traveling outside the country and need your phone unlocked, they can do that too. Or you can purchase one of their unlocked phones.
They have a wide variety of reasonably priced screen protectors, cases, and chargers. They even have waterproof cases for your iPhone, so you can take it to the swim-​up bar next time you are in Mexico.
I have only had the best service from the guys here and will continue to return. My charging port on my brand new iPhone 5 stopped working and they were able to fix it at a lower cost than Apple would.
They are VERY knowledgeable and timely with their repairs. I wouldn’t go anywhere else. There is also a location downtown Victoria, which offers the same repair quality and customer service.»