Chicken On the Run

This place is solid. I’m also a fan of the Chinese food restaurant that shares the kitchen and space with Chicken on the Run. Both the fried chicken and Chinese food is awesome for take out. The chicken combos are filling. Let’s just say you’ll be full. I never finished my fries with the four piece combo. It’s juicy and tender chicken. I’ll hit this place up again next time I’m in town!

I really love the food. The potato wedge fries are some kind of delicious wizardry, seriously. Those and the gravy are fantastic. Good onion rings, too, and of course delicious chicken. We’ve eaten here twice and loved it both times, though sodium-​wise it’s not the best idea, that’s for sure.
It’s good to support local neighbourhood businesses, and it’s easy to do so when Chicken on the Run (and its counterpart Crown Palace) is so delicious.
My only complaint is price — it’s too expensive for what it is.

I love fried chicken. It is one of my favorite ‘fat’ food. I am not from Victoria so I went online to google a good place to try fried chicken in town, Chicken on the run pops up. I decided to give it a try based on the Unilocal review.
When I arrived at the restaurant, I was wasn’t sure if it was Chicken on the Run as they have another title on the wall that sells Ginger Beef. I felt a little iffy about the place since it sells ginger beef (code name for bad chinese food).
I went against my gut and ordered 3 pieces of chicken, an order of fries, and a gravy. The total was $ 17.50 which is quite expensive. When i get my order, I realize the chicken came with fries… so it was a waste of money to order the extra order of fries.
Anyway, the chicken was hot and I think that is the only good thing about it. There were no flavours to the fried chicken AT ALL. It was obviously fried with too much oil for too long as all I could feel was the oil in my mouth. This is the same for the fries… Essentially, I felt like I was eating fried oil.
This is the first fried chicken meal where I did not finish it because I was too gross out (and I love fatty food!). The chicken and fries were soaked in oil and it was not a good feeling to be eating it. The fact that there is no flavouring to the chicken didn’t help either.
Anyway, if you are somewhat picky with your fried chicken, I would suggest to stay away from this place.

My family loves to order from. chicken on the run. The chicken is always amazing and the wedge fries are to die for. I have no idea what their secret recipe’s are but we are all big fans. The delivery is always quick and the driver is friendly. Best chicken meal on the planet IMO.

We’re in a hotel and it’s raining and we didn’t feel like going out so we hit the internet to see who delivered to us. It seemed to be mostly Asian or pizza, which wasn’t thrilling us. And then I came across this place. We made the right choice! The chicken was very good, though I wouldn’t say it was as flavorful as KFC, it also wasn’t nearly as greasy. The fries, OMG, the fries are delicious! You have to get the gravy for the fries (and the chicken, in my opinion.) The gravy is awesome and way better than KFC. The coleslaw is also very good.
It did take a while, it took a little over an hour for them to get to us, but they told us that when we ordered so it was fine. They were nice when we ordered, easy to communicate with on the phone, friendly and helpful. It was also probably the least expensive meal we’ve had while here in Victoria.
We might have to order this again before we leave. Or move here.

I don’t eat fried chicken very often, but after going here once I’m hooked! The fried chicken is great, crispy on the outside and juicy on the inside. Wedges are great, too. And hey, can’t complain about the price. So far the In-​betweener has been good for 2 solid meals.

A case study in how to destroy customer relations in under 35 minutes:
1) Screw up a regular customers order for the 2^nd time in 5 orders (on a fairly inexpensive item this time) .
2) When said customer calls and reports the completely wrong item, tell them, well let me pass you to my manager, this really isn’t my fault, even though nobody claimed it was.
3) When manager gets on the phone, offer to correct their mistake but tell the customer that they’ll have to pay the difference even though it was blatantly the restaurant’s error and they’ve now delayed the customers meal… again.
4) Tell the customer that you’ll send out the onion rings «right away» then take over ½ hr to deliver them to a location that is literally 2 minutes away (3 blocks).
5) When the driver finally arrives with the food, have him say to the customer «hows it going», when customer replies, «oh could be better» invalidate his feelings by contradicting him and making statements like «well could be worse too! you’re walking, you’re healthy!» (somehow he knows that I’m ailment free? damn this guy should be my new doctor).
6) When customer sends a letter back stating their displeasure, DO NOT UNDER ANY CIRCUMSTANCES try to restore relations.
All that for a $ 4 difference on the item. What a customer service failure. Seriously, FFFFFFFfffffffforget U chicken on the run. I guess my time and future business isn’t worth $ 4 to you.

Best fried (or broasted) chicken EVER!
The chicken here is perfectly seasoned and crispy without being greasy or dry. We’re in Victoria for a week and have already been there twice!
We’ve ordered the Chicken only and the Dusty Hot Wings. (I’m not big on wedge cut fries or cole slaw.) The Dusty Hot Wings were a little too spicy for my taste but my husband who can take the heat better than I really enjoyed them.
Skip the chinese food though. (Crown Palace Chinese Restaurant is the same place.) I ordered the BBQ pork fried rice and it was edible but not tasty. I judge most chinese restaurants on how they do the easy basics and if their fried rice isn’t good, I don’t bother going back.

If you live in Victoria and you like fried chicken, then you owe it to yourself to try some «broasted» chicken from Chicken On The Run (aka Crown Palace Chinese Restaurant). The chicken is prepared using a pressurized deep fryer and the result is a very crispy, very juicy chicken, that is surprisingly devoid of oil.
I ordered the chicken dinner which came with memorable wedge fries and a very forgettable cole slaw. The fries were fluffy inside and potatoey. The slaw was so plain that I took one bite and threw it out.
I also ordered a half portion of «dusty» hot wings which were «Montréal style». The wings were mildly spicy and deep fried in the same manner as the chicken in the dinner portions. I’m woefully ignorant of the way they make chicken wings in Montréal so they were not really what I expect in a chicken wing, but they were good. The wings were juicy, spicy and a bit salty.
The lady at the counter was pleasant. Several regulars came in and she knew them all by name. This is pretty much a take-​out only place, although there is a small counter that you could eat at if you wanted to eat in.

This place has a long history, but the current owners seem to be hurting its reputation. The food is quite good, and it is perhaps the only place in town that will deliver something other than pizza/​pasta or chinese. The offer a basic menu of fried chicken or fish-​and-​chips with sides of wedge fries, chicken gravy, and assorted salads. Based on food I would give them 5 stars.
But their service has been dropping rapidly in the last year. They added a fuel surcharge while still advertising free delivery, and didn’t take it off when gas prices dropped. The last three times I ordered from them they forgot items in my order but still charged me for them. And the last time, the dinners had been halved in quantity.
I still go there because the food is really good, but I go much less because of the poor service.
UPDATE: I tried this place again last week and this week, and they have really improved (maybe they read Unilocal?). The food was perfect each time with full portions again, delivered quickly, and not one item missing!