Enjoy Rome

I arrived and the office was completely dark. Then finally someone showed up LATE. When I got inside they told me my English tour guide would not be showing up and that the rest of the English tours were already fully booked. Thankfully, I speak Spanish so I was able to book one for 2 hours later. That tour guide was late. Then I was upset because I had paid extra to have a small group of 12 in the English group but because I was placed in the Spanish one there was 24 people. I tried to stay positive and not let it ruin my experience of the Vatican Tour. But it kept getting worse. They rely on a stupid little sticker and walking through security mine fell and the tour guide threatened to not let me in because I had no sticker. Luckily, I had a copy of my voucher. She was very rude and became upset when I spoke English telling me that I’m not in the English tour so I needed to speak Spanish. Just don’t waste your time or money.

Horrible service; if I could give this place 0 stars, I would. First, we were told to arrive at least 30 minutes before the tour. My family and I showed up at the assigned time only to be told that the key had been broken and there was no way inside the office. Approximately 20 minutes later, the problem was seemingly solved. Unfortunately, the English speaking tour guide was a no show. They offered us a refund or just to go to the Vatican on our own without the Skip The Line passes we paid for. After talking to the lady, we were able to get on the Spanish speaking tour. Unfortunately for the other American tourists, they had to go wait in the super long line without a tour guide. We had to wait for another hour for the Spanish tour to start. When it finally did, things weren’t any better. We had paid extra for a small group tour of 12 people and ended up going with 23 people. Going through security, the Enjoy Rome sticker they had given the group had fallen off. The guide almost kicked us out of the group saying «How is it that your sticker fell off and everybody still has there’s?» Finally, she let us go after we had to take out our voucher. The tour was too fast paced without much time to stop for souvenirs. If you want to stop, you have to go back on your own time because the guide doesn’t take any breaks. On top of it all, they gave us these devices to hear our guide and had the guts to tell us that if we lost our guide don’t go back to the hotel, but turn in the device. I do not recommend this company at all! City Wonders is much better. There are less people and more attentive staff.

Horrible!!! Never book! We booked a tour and the guide never showed. Please don’t take the chance and have the same thing happen to you. Unbelievable!!!

We purchased service. We were in purple group. 11am 6÷25÷2015. We paid for 3 kids and 2 adults online upon booking. But when we got to the museum they told us to lie and asked my son to say that he’s 5 yrs old today, I guess because it’s free. But we paid for him online. The tour guide could barely speak English and was very unorganized. She kept on telling our group to meet us at certain points of the museum like we knew our where abouts. She was extremely rude and refused to give out her name. What’s the point of paying for tour «guide» if they won’t guide. Multiple families are lost as well. As we were exiting one section of the one of the chapel and was looking for her, other employees from the same company took our audio tour device as we were explaining that we lost her the guy said «oh well» and took the devices. We didn’t get to finish the tour. We should had paid at the gate our selves and waited in line. BEWARE of this company. We strongly suggest use City Wonders instead. we used them for the collesum and they were friendly, organize and knowledgeable.