CR Smith

Made the big mistake of engaging CR Smith to replace 6 windows and two doors. Work was to start 11/​06/​2014 and last three days. T/​M on 10^th, would not be attending on 11^th but would start on 12^th and be completed on 13^th. I was advised this would make no difference to the quality of work as they normally allow 3 days but complete in two. Alarm bells.Should have gone with initial instinct to cancel. In the first few weeks a door was so badly fitted it would not lock. Another door would not stay closed as latch was sticking. These items were fixed, but not
immediately. Rendering was damaged on fitting the new windows and this is understandable:
but it was supposed to be reinstated. Several attempts were made by this group to do this which
resulted in a total mismatch in colour of the rendering. Dark grey patching similar to ordinary cement when it should have been very light grey. Holes were left unfilled. They then returned
and went on to fill the holes left with brown silicone. This attempt resembled the actions of a child working with brown plastacine. Certain members of this group though this was fine.
They then decided to cover all their previously failed attempts, with plastic edging. One of their
own group was opposed to this. The house still carries the scars of their poor work. Mis matched rendering still evident. Recently when opening an internal door you could hear air
coming in from a window frame. This was reported and was fixed very quickly, but this same fault has become evident in another room. They get one star as some staff do try to help. It seems to me that the application of silicone will never end. Original windows over 20 yrs.
Only replaced as seals failed. Should have replaced glass only as these did not have to be
resealed at any time. Lots of time off work and complications. I belive that this firm have many
satisfied customers, but I am not one of them. Ask around you may find my experience is not unique. Other faults but they would take too long to list.

Over priced windows and doors (£ 11,000+) which were badly installed. Doors are badly designed and are a trip hazard as you have to step out over the sill. Only reason they have got 1 star is due to the guy who came to repair all the botch ups. Windows put in during November 2014 and last visit from repairman was June 2015. Cement around window broken, sealing of 3 windows needed replacing as cracked, window scratched and had to be replaced, front door leaked 3 times, front door would not close properly 6 times, initial spec for kitchen and bathroom not followed, gap left between utility room window and unit, sealant put on top of dust and rubbish from taking out old window, untidy finishing on inside of most rooms, 2 windows letting draughts in –1 replaced, 1new gasket put around it, mess left behind both inside and outside resulting in 2 car tyres needing replaced and my hoover being left broken.
I have never spent a winter so cold in my house, we were unable to keep the heat in. I would personally advise anybody thinking of going to CR Smith to avoid them.

were to start we had a conservatory installed 5 – 6 years ago1 year later. tons of woodlich wondering around the conservatory floorwen winter arriveswater pouring in throught the corners.also.the lead seal was put on incorrectly installed and leaked. we called and asked them to come and fix itthey stalled and stalled for over 2 years untill the warrenty ran outthey never helped or even tryed to repair the leaks and cracks. and they have the bloody cheek to phone daily now askin if we want fekin windows awful service. they should be ashamed of themselfs

Avoid CR Smith and look elsewhere for a company that focuses on delivering quality and substance rather than just a slick and persuasive sales and media front.
Over a year ago, I engaged C.R. Smith to replace all the windows in my flat. From the outset there were innumerable problems caused by poor workmanship, defective materials and overall finish. These included several internal timber sills which were cracked and had to be replaced; lack of sealing around the vents; screws inserted at angles and not countersunk; sealant very messily applied. There was also totally inadequate protection for the contents of the flat against dust and debris. Worst of all, many of the windows were far from airtight and much inferior in terms of insulation to the ones that they replaced. C.R. Smith recently tried to remedy this by inserting larger gaskets around the windows, which then fell off in one case the first time that the window was opened. During the cold weather, certain rooms were virtually unheatable, so bad was the insulation. During some remedial work, one of the sills sustained damage with a deep gouge.
C.R. Smith ended up being issued with a final warning letter of legal action if these issues are not resolved.
Recently the joiners came again and replaced all the gaskets and a pane of glass that was scratched during the original installation. Guess what? When one window was opened the gaskets instantly peeled off. Sealant is very visibly and sloppily applied and the replacement pane of glass is far from straight.
I would originally have been prepared to give two stars on account of the fact that CR Smith kept good contact and were prepared to come round and do remedial work. They have been on the whole very courteous and given the appearance of trying to remedy the problems. However, what value is this if they never seem to be able to get things right? Their inability to achieve basic competency in a routine job is, for an established company at least, little short of breathtaking.
I am sorry but after a year and a half of constant hassles my patience is at an end. Other people may have had much more positive experiences of this company, but mine would not enable me to recommend CR Smith to anyone.