Haus Properties

Just the worst 12 months ever. I had previously written a review but it was taken down. Constant issues, the landlord was two doors down most of the time and we had a good chat now and again, he also complained about them a lot and has since began advertising the property through someone else. They add charges on everything (even a letter to state that they are coming round for maintenance) after numerous emails and arguments over the phone we eventually got most of our deposit back (they attempted to take money for a «use of fire blanket» when the thing was in the cupboard next to the cooker — we knew it was still there as we knew the people now living at the property, who were intelligent enough to go through the new Lettings company). Haus put all maintenance through a sister company called bevan and co, who have re branded again to something new due to bad publicity. STAY AWAY FROM THESE CRIMINALS.

I cannot remember the last time i was treated so utterly appallingly by a business!
I had tried to book several viewings through their internet site, which they failed to respond to; as im looking for a new place i thought id call them and give them a second chance and they were perfectly easy to deal with booking viewings and their manner.
However… when it came to meeting one of their employees at a pre– arranged location convenient for us both, my dear lord they failed soooooo badly!
I arrived 10 mins early as i hate people who arent punctual and i was pretty stoked to see my new potential pad. Obviously its my initiative to arrive so early so im never going to moan about that time with anyone, i just think being early is polite.
When our 1pm appointment passed i thought she may have just been a little late and i was still excited so thought, meh. shes running a little late.
However, at 1.45 after 5 phone calls to the office and she hadnt arrived, and in 23 degree heat i was livid.
I called the office multiple times as stated as they said she had set off and would be with me any moment and they were fairly decent about apologising.
I then received a call from the manager who shouted at me down the phone telling me that i wasnt there and had wasted their time, i told her that i was there and i was early so there was clearly some issue with her team member.
She then proceeded shouting down the phone, that i was lying, i wasnt there and i had made no contact with them about this issue. (a clear lie after id called the office 5 times, i would suggest her team maybe hiding certain elements of the story i.e. the truth)
Her attitiude was disgusting, and talked to me like a second rate citizen because im a student; im sorry but a £6000 contract deserves a little decency, for that matter so would a pack of biscuits. If you are in business you give service in order to gain custom. Here all i got was sunburn, a mouthful of abuse and the hassle of now looking elsewhere for alternative dwellings.
A sorry and a bottle of water would have sufficed; i may have signed a contract and have a house and they a lucrative deal, however i refuse to be called a liar nor shouted at by the Mrs. Trunchbull of the lettings world.