Easirent.com

Read the reviews on trip advisor before coming to Fox or Easirent! They are located in the same tiny corridor of an office in the Sheraton hotel. The employees themselves told us that the companies are trying to rip people off with their extra charges and £1,200 mandatory hold on credit cards, gas fees and insurance costs. Impossible to opt out of their extra cost insurance without a personal, formal letter from your insurance company. On line prices too good to be true? Because they are and will completely change them once you are there. Employees were pleasant and apologetic. Sheraton concierge helped us find the nearest rental company after our on line reservation with these guys turned out to be a complete farce.

Others have posted pretty bad reviews on Easirent but my experience was actually pretty good. First I dealt with Paul over the website chat and on the phone. He was really helpful and have me a lot of options that suited me. He was patient and I felt confident in the service. When picking up the car Patrick knew what he was doing and explained the terms clearly. We ended up with a Toyota Aygo which was very new, clean and good to drive. Great functions all for an extremely low price. We had a free drop off back to the tube station too which was an added bonus.
The only negative thing was that getting to Easirent to pick the vehicle up was a hassle. You do get a free ride on the bus service from Heathrow, but this only comes every half hour and then has to stop at every other hotel on the route before u get to the Shereton. A dedicated shuttle service would have made me give a 5* review.
Either way I would use Easirent again. Just would make sure to give more allowance to pick up time because of the infrequent bus.

Wow, what a difference! I just got a car from a «big name» rental company near Heathrow and I was treated like a king! Contrast that to the way I was treated at Fox/​Easirent.
The bottom line is that these guys seem unwilling to rent a car unless you purchase their CDW insurance, and that increases the price by a huge margin.
Details in my case: I made my reservation through Kayak but «Fox will provide customer support». The terms concerning CDW were not real clear to me, so I called from home and was assured by a Fox rep that a copy of the CDW details from my card issuer would make it so I would make it so I would not be required to purchase the CDW from Fox. I recorded that call, just in case. So I walk in to pick-​up the car I reserved and was told the CDW details I brought would not be sufficient, and that the cost of the rental would go up significantly. Not double, but a huge percent increase. So I played the recording of the Fox rep stating that what I had presented would be sufficient. To that, the manager showed me a well worn letter from another customer where that customer’s credit card issuer wrote that customers name and last 4 of their CC number, and pasted the details of that issuer’s CDW terms. The manager, who claimed not to be able to reach his superiors, kept saying my CDW proof was not the same as this example proof. Even though I acknowledged that was true, he kept repeating that, over and over, and would not accept that I had done exactly what the telephone rep said I had to do to avoid the extra cost.
I was unable to reach my card issuer (it was Sunday), so I said I’d rent the car for one day (insted of two weeks) with the CDW charge. I would come back tomorrow with the letter and do the non CDW deal. After being ignored and treated like he was doing me a favor, he finally completed the paperwork while attempting to upsell me on a more expensive CDW. Then he claimed that my credit card would not go through! 20 minutes later, it went through just fine at the name brand rental car company.
It is a shame that this company can dominate the Kayak listings for cheap Heathrow rental cars because I seriously doubt many or any customers walk out without the big cost increase due to the forced sale of their CDW.

My experience with this office was somewhat better than that of the other reviewers. I had brought the wrong credit card, so I tried to use my bank debit card. After they told me that they couldn’t accept it, they grudgingly did, which was a relief. The transaction would not go through. The fellow who was helping me, named Khalid, tried it manually, and it worked, to my vast relief. I wasn’t the easiest customer he’s ever worked with, but the difficulty was my own fault, not that of Easirent, and he went above and beyond with me.
The car was perfectly acceptable and, upon my return to the office, two weeks later, another of the employees drove me to the airport. I’ve read elsewhere that the shuttle that initially took me from Heathrow to the car rental office will not take you back, so this might be why he did, but he said that Easirent drives us back just out of courtesy. Fair enough.
My experience with Easirent was perfectly good, and I’d rent from them again.

Was pointed to them by renting through Fox. Called ahead to confirm that they’d be able to hold an automatic for me. They said they would, and noted the account. Arrived the next morning to find out they hadn’t reserved the car. The gentlemen at the desk wasn’t rude or difficult, but he also wasn’t very helpful in providing a resolution. He also didn’t know whether they charge a conversion fee on top of the exchange rate for the move from GBP to $s. They do, and it’s a hefty 3.5%.

I was at Easirent at the same time as another of the reviewers (Rosie A) and would like to reiterate just how awful the customer service is.
We picked up the car slightly later than our estimated pick-​up time due to the fact that we had to wait (and pay) for a bus from Heathrow to get to the office. When we arrived our booking reference had «expired». You would think that a hire car company this close to Heathrow would allow some time for delayed flights and the like, however the guy initally tried to charge us another whole booking fee and new rates for the car before we pursuaded him to find our original booking on their system.
Then the additional charges started — £30 for bringing the car back at 7pm even though we had paid for the the full days rental and the office is open until 10pm, another £30 for half a tank of petrol which we later found out was actually worth about £15−20.
When we questioned the charges we were met with shrugged shoulders. The customer service guy took and made numerous phone calls about separate topics while we were still waiting. There seemed to be no system with dealing with the many unhappy customers waiting in the office and only one of the three members of staff behind the desk seemed to be acknowledging the customers — the other two were mainly chatting and laughing.
The most frustrating this about this situation is that we booked through a separate website (
) where you do no find out who your provider is until you have completed the booking. Not only is this kind of a backwards system, it means that it is difficult to avoid providers like this that have with such terrible reviews. I’m certain that if Easirent had to rely only on direct bookings they would have alienated all potential business after the first phone call.

The weekend just passed, I hired a car from
. When you book, you don’t know who your provider is going to be, but we were allocated Easirent for our cheap weekend rental to drive to Wales.
We were due to pick up from Heathrow Airport. Firstly, if you’re allocated a car from Easirent, you’ll need to take a public bus from Heathrow 15 minutes out of town. No service bus like the big providers would have. Allow extra time and prepare your route beforehand.
On arrival, we were left waiting for ages while they dealt with four or five other dissatisfied customers. One poor guy had been left waiting so long for his «free lift back to the airport» he nearly missed his flight. Another had just returned from Afghanistan and had been waiting for his car for over an hour.
We waited patiently, and eventually got seen. Our customer service guy took four or five phone calls during our set up– not phone calls with other clients– but with colleagues about who was workig tomorrow (surely this could have waited?!) We were in the office for 45 minutes before we managed to leave with our car. We were also charged numerous additional charges– firstly £30 pounds to drop our car back 3 hours later than usual (despite the fact that we had paid in full for 3 days rental, and the time returning would have been within the allocated time). Secondly, I got stung for £10 to call the DVLA to check my license. Thirdly, we were also charged up front for £30 of petrol (half full tank). When we re-​filled the tank from empty later that weekend, a WHOLE tank was £30! I don’t appreciate being ripped off, Easirent.
Our car also didn’t have an aerial, that’s no fun when you’re driving for 5 hours straight twice over a weekend.
When we returned the vehicle, I complained about the pointers above. I demanded a refund, at least on our petrol costs. They did NOTHING, preferring just to chuckle and laugh in whispers behind the desk. They wouldn’t even give me an address to write to HQ, just giving me a FAQ email alias. The customer service here is diabolical. We ended up spending more money and more time than we would have done if we’d hired from central london at avis, sixt or europcar. I won’t make this mistake again– these guys are cowboys who disrespected not just me, but all of their customers.

Great prices for a hastle free rental experience. I’ve dealt with a few car hire companies but this was one of the easiest rental agreements to enter by far. Both online and telephone customer service are very professional. I would certainly use them again.

I booked this vehicle rental through an Agrigator, having no idea about the rental establishments in England, I trusted the «referer», Well trouble began once we landed, they have no «presence» at Heathrow, you have to call for service… tell them you have «arrived and need a ride to thier shop (no regular bus)
After a horendous overseas flight (delayed departure/​rough ride/​long taxi ride on the tarmack followed up by a HUGE customs wait) we phoned «easirent» to say we arrived and where do we get our car? «Well sir, your reservation was a 15 minute window, two hours ago… so we gave it away, and are still happy to bill you the WHOLE rental!»
Well after an hour of negotiation and an exstensive trip off the airport (a small shack at the back of terminal 4) we got a car, less car than we booked for more money than we signed up for… and because they are a «new» establishment we had to leave a $ 750# security deposit against any possible damage (if something happens they bill me and I deal with insurance)
We drove off in our car worried about the «False economy» of savings and then we noticed the car had less than ¼ tank of gas! (can hardly wait for that discussion)
I will update this review when we turn it back in, and I hope I am wrong
Dec/​2011