Bob’s Locks

Lock on our front door been a bit dodgy so went to Bob’s Locks and asked the guy if we could get someone to come sort it. He was pleasant enough and we arranged for it to be done between 10 – 11 the next day and says they’ll give us a ring if they’re running late at all. Next day arrives and no show by eleven. At half eleven I go for a quick shower as I need to start getting on with my day, I step out the shower, look out my window and see a Bob’s Locks van driving away! No ring of the doorbell, no phonecall, just a business card posted through the letterbox.
Will not be using again.

Bob’s Locks is now our local locksmith/​key-​cutter. — We’d just moved to a new place and, whilst the landlord had warned us of the temperamental front door lock, we were having real difficulty getting in and out of the flat. — No good thing so soon in to the lease, of course. Luckily, our landlord agreed to have someone from Bob’s Locks out to look at the lock and they were able to come out that same day.
Bob’s Locks were prompt and, after the initial look over the tricky lock in question, said they’d be in correspondence with our landlord then come back later in the day to fix it, presuming our landlord was happy to go ahead. We had plans later in the day so we stressed that it would be best if the lock was changed ASAP or tomorrow at an arranged time. A Bob’s Lock guy came out again speedily and the lock was changed super fast, meaning that we we were free to enjoy the sunshine with the reassurance that we’d be able to get back into the flat hassle-​free.
Everyone we’d encountered was friendly and helpful, and talked us through everything along the way. Two keys were included with the change of lock, so we needed an additional key. We were needing another key copied anyway so we popped round to Bob’s Locks where, once again, it was a speedy and pleasant experience. It cost £12 to get the two keys cut.
The one thing I can’t comment on is the cost of the change of lock, since this is something my landlord covered. However, based on my experience with Bob’s Locks, I’m willing to give my local locksmith the full five stars, and I’ll be back if I’ve any lock/​key needs.