Lauren’s Closet

I brought in my granddaughters’ clothes today. She was extremely friendly and efficient. She took everything except one piece that had a clasp missing. I thought her cash payment was fair.

I’ve always made an easy trade and I feel good about the price point they offer. I think it’s really nice that sometimes an item can be of more value and they still sell it at a reasonable «consignment price». I made that up, but I think you can understand what it is supposed to mean. Love this option.

I have been back a couple of times since my first review. The store is highly organized, easy to shop, clean, and the prices are affordable. I always leave with something for my son. The employees still won’t greet you, ask about your day, or smile — but they can at least use a cash register. Setting expectations in regards to customer service and a positive client experience would do a world of good for this store, hence my 4 star versus 5 star rating. I plan to keep shopping there, despite the aloof employees.

Have to say I am a fan. Recently have moved to Marin and had the realization that I was getting spoiled with all the choices for kids consignment in the East Bay. In terms of inventory, pricing, and atmosphere it blows anything similar in the North Bay out of the water. Have always left with something cute and inexpensive, and at times have left with a full bag.

I’ve consigned with Lauren’s Closet twice in the past year. Or I should say, I’ve tried to consign. Both times I brought really nice items in good condition and they have taken hardly anything. I agree with other reviewers that it sometimes seems like they don’t even go through your bags, and the buyers always seem to have an attitude. I’ve also looked to buy things here, especially maternity gear, and was very underwhelmed with the selection.

Date: 11÷2÷2015 Time: 12:25 PM 60° Partly cloudy
As many times as I have walked by Lauren’s Closet in the past, I have never stopped in to see what they have in store for my curious eyes. I know this is a consignment store (buy and sell) with gently used clothes, toys, books, etc. They also carry knick knacks, trinkets and artwork.
However, what caught my attention was a children’s book, Fairies Cookbook, written by Barbara Beery. It was on a bookshelf in front of the store. The front cover of the book was adorned with a cute pink cupcake and fairy wands atop a cake pedestal. I could not pass it up. The book was tugging at my heart (lookie, lookie, you know you want the cute cookie/bookie…buy me, buy me).
While browsing through the book, a young gentleman brought in a bag of clothes to sell to the owner. He was in and out of there in less than two minutes. They did not buy his clothes. He wasn’t a happy camper.
I grabbed the book and went on in to see what other items they had that might perk my interest. I did see these awesome Star Wars reusable bags and a Hello Kitty plushie (TY brand). The young lady assisting me was friendly and pleasant. The other employees seemed busy working, as they were not too talkative.
I will return to Lauren’s Closet to purchase one of those stress-​free coloring books for adults, which seems to be a therapeutic thing for grown ups these days, and a Star Wars reusable bag to add to my collection. I’m not sure if everything is priced half off. The regular price for the cookbook was $ 14.99 before tax. Cost: $ 8.20, tax included.

I find this place to be a hit or miss. I have been selling here for the past few years, in the past I was able to sell a good amount of my clothes. Last week I brought in three bags of clothes (which contains fall clothes with some summer clothes). The Buyer told me they don’t need any for the day, so when I got home and look thru the bags, I realize they did not even look thru any of my clothes! How do I know? I recognize the way I folded my clothes. I am a bit disappointed because I have seen what they currently have on their racks and I am shock that some of my clothes did not get picked. I also notice prices on their current inventory is a bit unreasonable considering I can spend that amount on a new shirt.
I also notice that the Buyer is not as friendly. In the past when they do buy back my stuff, they would not tell me what they are buying back and just give me a $ amount and that’s it. It’s different from Crossroads because you can actually stand with the Sales Associate and know what they are picking from you and they often tell you what they are looking for. It would be nice if Lauren’s Closet do the same so customers will know what to bring in.

I do like this shop. I shops few times a month sometimes. They don’t try and help you, is just there style. It’s a place to browse around. Once oh get it, you become accustomed to it. Sometimes you can find something good.

Anyone else feel like they were being bamboozled here? The last 3 times I have come to sell, the owner bought my stuff. But, the price she tells me she will sell my items for seems way too low. For example, I sold 2 pairs of shoes and she tells me she will sell them for $ 10 and I can choose either 60% store credit or 40% cash. But, I came back a few days later, and I see they are each priced at $ 6.50. That means, she will sell them for $ 13, not $ 10.
The store itself is nice — cute items and well organized. But, sellers — be wary!

I both buy and sell my children’s clothing here… and I have finally started buying and selling for myself as well.
The staff is polite and professional. They are picky about what they buy from me, but I really appreciate that as a shopper for obvious reasons!
They give a good amount of cash back or store credit for items they buy.

I have been shopping here for used children’s clothes for years. A great place to spend around $ 50 and walk out of there with an entire kids wardrobe. The girls that work there are so nice. They don’t bug you, but are quick to answer any question completely and kindly. The store is clean and organized and nestled among other adorable shops on Park street.
So I’m talking to my sister: «Hey remember when I said we should sell our used baby clothes? Well I did that yesterday and it was horrible. I“ll never go back there again.»
Her interest peaked, she asked the follow up question so I begin to tell her that right away the owner was curt and abrupt with me, letting me know that she WAS busy and I’d have to wait 20 min. How do I know it was the owner? Simple: no employee would EVER act as rude and unprofessional as she did and not get FIRED. Therefore, I came to the conclusion that the terse blond lady bitching and moaning about the trash she has to sort through all morning, must in fact, be the owner. I went on to tell my sister that as I was «shopping» (because if you take store credit you will get 60% back instead of 40%cash), no matter where I was in the store, I could hear — lets call the owner Patty — Patty making sounds of disgust and dismay, mixed into the crinkle and plop, of clothes being removed from paper bags and banished to a heaping pile of excrement to be burned at a later time.
” Uh, god!” and «Nope!» «Nope!» «Nope.» «Ugh!» followed me everywhere I tried to go.
Mind you, this happened RIGHT AWAY, as in: she didn’t even care if I heard. I could see her out of the corner of my eye, and even though she wasn’t going through my bag, I knew I was up soon on the chopping block. My thought «Hey, maybe my clothes were better, „as I watched the first girl leaving the store with her rejected items, quickly turned into, „I should ask for my stuff back and get out of here!“ when the next two patrons left, also carrying rejected items, but angrily discussing how they too had heard her „talking shit about our stuff right in front of us.“ They further lamented that she didn’t have to take it all, but she really didn’t need to be rude about it.
„Hold on! Shut up!!“ my sister interjects. „Where is this place? Is it in Alameda?“ I confirm and she goes on to tell me that the place in Alameda is famous for having a rude owner who rips you off. My sis goes online and starts reading the Unilocal reviews and laughing,“ Oh my god! she does exactly the same things you were saying to lots of other people!»
My response was, «Yeah, but maybe she is just in a bad place right now, like maybe her true love recently died of cancer, or her son’s pregnant wife is in jail… again.»
«Um, well these posts have been the same for at least a year, so she might just always be like that,» my sister pointed out.
«OK, let me finish, I didn’t even get to the end,» I say.
So now I’m really interested in hearing her go through my bag, which contained more than 20 items, all in excellent condition. I thought I would get about $ 15. At the least. Judging by Patty’s muttering as she went through my bag she must have been thinking” I’m sure this lady“s garbage pail kid ‘Crummy Carter’s,’ enjoyed wearing this as he played around in the dog’s water bowl at that trash heap she calls a house, but here at Lauren’s Closet we accept only the finest and top name brands of other people’s useless, unwanted goods.” I knew it was my bag next ’cause I had my eye on her, and second, BECAUSE SHE SAID MY NAME to the girl as soon as she was done. Seriously, she needs to go back to high school and take «Shit Talking 1A» ’cause she’s breaking all the cardinal rules of talking shit: Always make sure that the person you are talking about isn’t that person standing RIGHT THERE, or anywhere nearby; check your phone to make sure you haven’t pocket dialed the person you are about to talk about: and use a CODE NAME if the person is right there, but the shit talking just cant wait! Like if I was gonna go back there with my sister, I’d say, «Patty’s at it again.» And my sister would know to tune in to the «Patty disses yet another customer, all the while missing the irony of being snooty about cast-​offs Show.»
Five dollars. It was $ 5 and some change that I was given. That means that each item was estimated to be sold at LESS THAN a dollar. I saw nothing for sale that was priced for less than a dollar, so I must come to the conclusion, that crowding around all her other faults, Patty is also unscrupulous.
«You should Unilocal her,» my sister said. And because I literally have nothing better to do, I did. (And you just know that Monica and Rachel (the shop-​girls) are like «Oh snap, another scathing review for Patty! Now we gotta call her something else!»)
Next time I’ll do what I usually do: take my stuff to Thrift Town by Bayfair Mall in return for a $ 5 off coupon, and NOT get insulted while I“m at it.

Wow. People were not kidding when they said this woman was rude. Barely said hello. Told me to put my stuff down and that she would be a while. Went through my stuff without me there and said «we need nothing you brought». Again barely looked up. I had bcbg dresses, a banana republic long tan scarf, new blowfish sandals, laundry slacks, paper and denim jeans??? Amongst other name brand items. Okay. Even if you don’t want my stuff no need for the contempt. Sometimes shop in there for toys. Will NEVER go back.

I love this place. Great selection of both kids and teen clothes and tons of unique new items that my girls love. By far my favorite consignment store!

I have been regularly going to this store for the past four years, for used children’s and maternity clothes. I also have turned in my maternity wardrobe for consignment.
The children’s selection is well-​curated and very inexpensive. The space is small yet filled with good, in-​season clothing. The maternity selection is also small but well-​curated. My first pregnancy, I literally had tears of joy welling up – a whole wardrobe of flattering clothes for less than the cost of new maternity jeans? Yes!
It is unfortunate that this has so many low reviews, especially from people wanting to sell. Selling to secondhand stores is a business relationship, not a friendship, and if there isn’t space in a compact shop for what you have to sell, it’s not personal.

This place is the worse ever place i’ve been to sell my clothes. The owners are very rude. I came to sell my clothes and so they told me to wait 15mins and they wiñl call me 15mins later they called me and said oh we dont need more clothes without even looking thru the bag. Wow so rude… Y didnt they tell me before dropping off my clothes… I was so pissed i will never come this place and i think thier racist just because im asian.

I’ve been going here for a few years and always found that the toy selection was pretty good. But I really come for the consignment clothes. My daughters always find treasures and the prices are excellent. Service has always been good, no issues at all. Park in the lot behind the store.

Best retail service in the bay. They were so nice and even wrapped a gift for me (for free!)
This is the spot when you need to buy a gift!

Like everyone else says, the owner is ridiculously rude, as if she’s running a gallery and not a retail business. All those people she’s cold-​shouldering and sneering at? Those are her customers.
I brought in a bag of clothes to sell and they picked a handful of items and then said, «We couldn’t buy more because of, y’know, the brands.»
Overall it’s just a very unpleasant place to do any kind of business with.

I went to this store despite of the reviews, and I’m glad I did.
I thought the staff was really nice, but then again I’m one of those that don’t like to be asked for help every 5 mins which is why there hands off approached works with me. It’s very CLEAN & ORGANIZED. Trust me I’ve been to other baby store and this is a very well organized store.
Yes the prices are reasonable. Yes some are higher but just keep looking and trust me there’s a deal for everyone!
I was looking for a jacket for my soon to b baby boy and I was very happy with what I found. =) I will be coming back!!!
Only 4 star because of the small selection for infant boy clothing =(but I understand so not a deal breaker.

I would give them 0 stars. I used to love bringing my daughter’s clothing here and she would take almost everything. The last couple of times she barely took anything or just passed on everything.
I don’t know what her problem is because the items I did see on the rack were horrible. Don’t waste your time taking things their. She will more than likely pass on it. Also I’m not the first to say that as well. Lost a customer.