Unleashed By Petco

You’ll have better luck finding another place and will probably have a more enjoyable experience.

Monday, August 31, 2015 @6:00pm.
What a huge disappointment! My boyfriend and I walked in with our dogs. The girl behind the counter was busy texting on her phone, not even sure if she knew we had walked in. We were looking around for probably 25 – 30 minutes and not once did she even acknowledge us. When we left, still nothing… looks like a nice, very well kept up store but the customer service was horrible… they should have a dog there… at least he would come up and greet customers… Oh well… our first and last visit…

The store and products themselves get three stars. I would say the service I received the two times I went (once with my husband and once solo) leave much to be desired at two stars.
The store: it’s a pet store. They have a good array of products for cats, dogs, birds, etc. Their cat litter and cat food selection are on the more pricey side and not the brand that my cat prefers. The aesthetic of the store is rather bland and sterile, it is not an interesting experience shopping there. It is a quick in and out type place (probably to go along with the In & Out that just opened up).
The service: the service I received was not the best nor was it the worst but it definitely needs improvement. The tall, thin Anglo male who «assisted» both times has an irritating attitude – almost like he thinks he is too pretty to work there and it is an inconvenience to help you find something. The first visit he did ask, «Can I help you with anything?» but with a condescending tone – as if he really did not want to help you with anything. Even his «suggestion» to get a covered cat litter box managed to sound judgmental as all get out. «Every time I ask my friends if they have a covered litter box and they say ‘no,’ I’m all, ‘your house smells like cats.’ ” First of all, they have a cat. Of course there would be a cat smell. Do you mean to say the house smells like cat urine or an uncleaned litter box? Because those are two different scenarios altogether.
It is an uncomfortable experience – almost like I’d rather just be left alone than have someone force themselves to lower their integrity by assisting me. But it’s fine, I guess, if you’re into that.
Improvements: the store should hire more genuine human beings.

It’s convenient for me, and in general the staff seems friendlier than the one in south shore. I do have to agree with the other reviewer on certain things being out of stock; but I think that’s to be expected in a smaller store.

So I was very excited about having an unleashed on my side of town so I wouldn’t need to go to the Petco across town, I have been here twice and have been disappointed and left empty handed both times. They don’t carry the right wet food for the cats I need but have 10+ other brands, then the dog cookies I need (my furry baby has stomach problems and only can eat one brand one flavor) they have been out of even though I was told that they would be in on the shipment that was coming in the next day, so I can back and oh they didn’t send any. I have a coupon I totally was planing to buy something, give this cashier something to do besides just sitting on the counter looking bored. Will try one more time before this coupon expires but if they still don’t have what I need I am not wasting more of my time here and will just go to the real Petco

I was at the Alameda dog park with my Shiba Cooper when it started raining. Since the park is all sand, my dog (no surprise) got pretty dirty. Lucky for me I had seen this place just opened close by and decided to stop in and use the self wash. I’ve never used one before but it was great! Definitely felt like I could scrub better and get my dog cleaner than when I wash him in my bathtub at home. Also nice that I didn’t have to clean up all the fur after either! (Although I did try to cause I felt bad about all the fur everywhere). I felt like the $ 10 I spent was worth it to not have to bring anything else except my dirty dog and get to use a professional dog washing setup. I did find the shampoo they gave a little strange cause it was the consistency of water and not a thicker normal shampoo consistency. It’s like they were afraid people were going to use too much shampoo and tried to conserve it by mixing it with a bunch of water. I did ask about it at some point but they said that’s the way it was supposed to be so who knows.
Tip — I would avoid the dog wash on the right hand side as the metal shelf on the wall just happens to be head height and can be painful when you accidentally hit your head on it while trying to get hair out of your face.
I didn’t get a chance to explore the rest of the store but they seemed to have the usual Unleashed offerings. The staff was friendly and checked up on us occasionally while we were giving Cooper a bath. They were thankfully not alarmed either (or didn’t say anything) whenever my dog shiba screamed during the bath like we were torturing him. Overall, I will definitely be back here to use the self wash!

Date: 2÷23÷2015 Time: 3:45 PM. Weather: 65° Sunny and clear
Today is the first day of business for Unleashed by Petco in Alameda Landing. There will be grand opening events starting next week.
According to the gentleman (manager?) assisting me, the difference between Petco and Unleashed is Petco sells pets (kittens, birds, fish) and Unleashed does not. He also gave me a tour of the store, showing me the types of products they carry.
Ambiance: Spacious, well lit store with pet supplies (food, snacks/​treats, shampoos, toys, frozen items, dog beds, etc.) for cats and dogs. Upon entrance through double glass door, cat products are to the left and dog products to the right. There is a machine to make a pet ID tag. They have an area in the back of the store for pet wash. Cost is $ 10. Store will provide customer with cleaning and grooming supplies, apron and towels in a basket.
Customer service: Excellent! Manager and Cynthia acknowledged me immediately and they also acknowledged other customers in the same manner. Both were friendly, gracious, helpful and personable.
Purchases: two bags of Merrick doggie treats — wingalings (applewood bacon flavor) and Grammy’s pot pie (oven-​baked with real chicken, potatoes, peas and carrots). Products made in the USA. Cost (tax included): $ 15.24.
Husband was wondering why I was in store for more than ½ hour. He came in and spent money, too… lol. His purchases: Zenpet ProCone, which is a soft recovery collar, and a container of healing cream for hot spots and wound care for our dog, Teddy. These products also made in USA. Cost (tax included): $ 46.85.
Final thoughts: Unleashed will be our go-​to store for pet supplies and pet wash. No more traveling across town for our pet needs. Welcome, Unleashed to a neighborhood that’s closer to my home.