Kay Jewelers

I purchases a Grandma necklace for my mother for Christmas online. While the Grandma title was nice, the chain was so freaking cheap! Within 4 weeks, the chain broke. My mother only had worn the necklace 3 – 4 times. It just simply broke. We went to the Amsterdam, NY store and what a nightmare. Let me say that the one woman who waited on us was very nice and I think she truly tried to help. I basically had to pay to get a better chain and then $ 28 dollars for each side to get it soldered! The necklace was priced at $ 130; I spent almost $ 200 when it was all said and done! And the bullshit part is that the necklace broke after 3 – 4 wears in 4 weeks! I should have been covered under some sort of warranty since it was such a short period of time. For the last 10 years, I had gone to Kay’s once or twice a year, religiously, to get my mother jewelry. However, the last 5 years, the jewelry is just so cheap: cheap looking, cheaply made. The craziest part is that JCP seems to have nicer jewelry. I’d never thought I’d say that. However, after this last experience, the cheapness of the chain, the rude representatives, no one willing to help make a customer happy… I will NEVER buy anything off of Kay’s again for as long as I live. Now I just hope and pray they actually fix the necklace correctly. FYI: educate yourselves before you go to Kay’s:
Tons of complaints.

I just called to check on the availability of something that was in stock and the lady that I got on the phone was extremely rude she did not let me complete my sentence before she so rudely said no and then proceeded to wish me a good day and hung up the phone. I called back in trying to further asked the question and I was hung up on me again right after she said she was busy I would not be frequenting this place of business anymore I have purchased many items from them in the past and I will tell others not to visit this jewelry store in to go to other locations thank you and have a Merry Christmas. I only wish she said her name, but I guess you do not do that if you give terrible service.

(Update) I just realized I should update about what the outcome was. And no surprise, it was a bad one. They sized the ring incorrectly and said I would have to pay again to make adjustments. Never dealing with this store again!