AutoZone

Being a woman I already feel uncomfortable going into an auto parts store, but being alone with nothing but men around that’s uncomfortable times 20. Besides that, I came to get a quart of oil and to see if I could return/​exchange something. I bought some brake pads, that apparently were missing parts, but didn’t know until way after the return time policy. They had also been used so that prevented it being returned, but most brakes have a warranty. You bring them in with the box and get a new pair. I really didn’t need the new pair because I opted for some at my shop. But since it was covered I thought why not. The man working the register looked at me like I had 2 heads and didn’t understand. He eventually got what I was saying (I may of confused him since the brake pads were not in the original box). I also had rotors I wanted to swap, but they were too heavy to carry. I told him they were in my trunk, but I guess I should have been more direct in asking him if he could pick them up for me. Anyways, a situation that could have been really confusing/​troublesome wasn’t so bad. Just wished they knew the policies a bit more to where I didn’t have to remind about the warranty.

Two men were very helpful. Looked up what I needed on their computer and showed me where it was. The checkout lady though was an embarrassment to company. Not only did she not say a word to me but when her employee said he was going outside she said «you’ve been outside all damn day».while ringing me up. Her name tag said she was a sales manager.

I just moved to the area and purchased jaw lock pliers, and a license plate frame for the front of my car. I got in line and multiple employees looked up at me then walked away. I was upset because they just looked like they didn’t care. I finally paid and got out to my car to put on the new plates. When I opened the lock jaws they were rusted shut.
I went back inside and stood in line yet again, and waited as many employees who were not busy looked at me and continued to walk away. After waiting a few minutes, I finally got called and went to return them. I said they were broken, and the lady at the register proceeded to grab them and play around with it saying, «I have no idea how these even work». I told her I wanted to just exchange them for regular pliers. She then turns to her manager to get his attention, then turns to me and says, «No offense, but these seem to work». I proceed to show her that they were broken and the manager sees.
He states, «this time we will allow you to exchange it for something else, but in the future, it’s for the same product». I guess on that note after the experience I had, I will not be returning.

Every time I have come to AutoZone — whether for windshield wipers, battery, or other auto needs — they have been incredible professional, courteous and helpful. This past weekend they solved an issue with my batter that neither (a regional auto service company) nor my regular mechanic had been able to solve. I recommend without reservation.

I came in after driving around with one headlight out for the past week or so. Not the smartest or safest move by me, I know. I headed in to buy a new bulb and rectify the problem. I called ahead to confirm that they had the product, and when they said they had it in stock, I headed in.
The parking lot was dirty (full of product packaging from people who were doing their repairs and tune-​ups in the lot) but there was lots of space. The store wasn’t as big as I thought, but they had good selection. I didn’t know which bulb I was supposed to get, so I asked the woman a the front and she told me. I pulled out the bulb I had taken out of the car and it didn’t match, so I asked her about it. Turns out I had pulled out my high beams instead. Whoops.
After that somewhat embarrassing encounter, I left the bulbs at the register and went out to confirm and remove the actual bulb that was out. Like expected, she was right and I purchased the correct bulbs. The wattage was a bit different, but she assured me that that was not an issue.
Overall, I was very pleased with this place and the help that I got here. I know next to nothing about cars and will obviously ask a lot of questions because of that. The woman at the register was very patient and answered all of my questions accurately. She was extremely helpful and resolved my issue. Thank you AutoZone for helping me drive safely!

Hey it’s motor oil so how hard can it be? The store is clean, the cashier was friendly and they do NOT carry paper funnels if you need to add a quart of oil.

Went here last night because I needed to buy tire chains for a Christmas trip. They didn’t have any, which explains part of the rating (I mean, really — what kind of AutoZone doesn’t carry chains during the winter??). However, my main reason for giving a two star rating is that the woman I spoke with was very rude. Literally we walked in and she said, «Can I help you?»
We (my husband and I) said, «Yes, actually. Can you tell us where we can find chains?» and she said, «We don’t have those.»
I was surprised by this, but hey — it is what it is. So I asked, ‘Oh, okay. Do you know where we could find some?“
She stared at me like I was an idiot and said, «Umm, another auto parts store?»
Well, gee, thanks, lady. I understand that you don’t have the product, but you don’t need to be rude about it.
Anyways, maybe this Autozone is absolutely wonderful in every other way, but they didn’t have what we needed and treated my husband and I like we were fools for even trying there.

I called ahead to see if they had the specific type of windshield wipers we wanted and they did. I showed up, bought my wipers and they came out and installed the view on the spot, in the rain! And with a smile! Fantastic service!

Plain and simple, this staff is the best I’ve ever experienced. They are friendly, helpful, and polite. Not to mention; honest.
I’m a carpenter by trade, and not the most qualified with mechanics. They helped me diagnose my problem, then helped me install the new parts on the spot. Lemus and Rene were the gentleman that were extremely helpful.
Thanks again!

Excellent customer service. I’ve been to this autozone several times and every time I go the staff has been extremely helpful and friendly. Love this place!

Super shop — has never let me down.
I love this shop on Mt. Vernon Ave. It has ample parking and great hours. The staff which includes men AND women speak Spanish and English. They are very helpful and knowledgeable. They have provided guidance on which parts to buy and compared brand name parts to other replacement parts. If I’m missing a part or a part needs to be swapped out, they find it immediately.
AutoZone’s return policy is easy and I have never had any hassle with exchanging parts. I have bought parts online and they shipped quickly. The online store offers different discounts than the shopfront. AZ’s prices are competitive with Advance Auto, Federated, O’Reilly, and eBay dealers. Check both AZ’s website and in-​store for differences in price due to online discounts or promotions. AutoZone has a good loyalty program, which I use a lot because my car needs fixing!
Overall, the service is great. You can come in prepared or let the associates help you. I like that Mt. Vernon Ave (Arlandria) still has household stores. This will change when the Arlandria is rebranded. Developers are planning to plop Big Box stores and luxury condos where Mom’s Organic Market is now. I hope that AutoZone stays in Arlandria.

The good: clean store, well organized, reasonably well stocked. It’s got a pretty good sized parking lot that is fenced in. Lots of friendly people fixing stuff. The neighborhood is kind of on the edge of good, and as a result there is quite a mixed crowd here. It’s fun!
The bad: employees don’t know what they are doing in many cases. These are not experienced car people, it’s just a job. This is fine but I’m used to AutoZone employees knowing everything.

This is the worst place to order parts from. They told me my part would be in by 3:00 the day i ordered it. After calling them at 4:00 they said it would be in by 7:00. Two days later and four more times of a guaranteed time, its still not delivered!!!
No effort to make up for the trouble they caused, and poor management. Go someplace else!

Excellent customer service. After purchasing windshield wiper blades, the sales associate asked me if I knew how to install them. I did not, and they graciously offed their assistance and helped me change the wiper blades. The sales assoicates were friendly and professional. New wiper blades are working great. The price was good too.

My car battery died at 7:30am. Luckily my roommate was still home to jump me, and I headed straight to AutoZone. They opened at 8:00am, and immediately took care of me. $ 130 later + free installation [they rock] = in and out in 20 minutes!!! I generally have very bad luck when it comes to car service and being taken advantage of.
No frills, great service, great prices.

I went to this location to get a new battery for my car. Service was prompt, courteous, and professional. Additionally, they installed the battery for free right in the parking lot and didn’t charge for it (even refused a tip when I tried to give it to him).

Not sure what everyone is complaining about but the service is great. I was attempting to explain my situation and the technician came to my car and fiddled with the issue to figure out exactly what i needed to buy. Saved me time and money.

I was installing a headlight bulb for my friend and went to Autozone to purchase it. We were given the wrong number to the bulb, so ended up making 2 trips there before we got it right.

Standard Autozone. Super helpful staff.