Dunkin’ Donuts/Baskin-Robbins

I am from out of town, renting a house near this location and thought it would be fun to try a Dunkin Donut because we don’t have them in my hometown.
It was approximately 8:00 am, only one person ahead of me. I was helped almost immediately, super! I told the lady helping me I wanted a half dozen.
I proceeded to tell what I wanted, starting with 2 Apple Fritters and then started to make my next selection. She interrupted me in mid-​sentence and said, «those aren’t included in the half dozen».
Now I’ll admit, I’m not fluent in Dunkin Donutese, but I didn’t expect buy six donuts was going to be stressful. I proceeded to tell her that I understood that I would have to pay extra for the donuts I want and asked if I could buy them? She acknowledged that I could, thought for a minute I was going to get through this complicated transaction.
No, I was not so lucky. I was again handicapped by my lack of Dunkin Donutese and called a Coffee Roll, a Cinnamon Roll and a Sour Cream Cake, a Glazed Old Fashion. I was met with a rude correction and a blank stare after each request. I should have just held up two fingers and pointed, it would have been faster.
I had planned to get some coffee drinks to go with the donuts, because I’d heard Dunkin Donuts has great coffee. I decided to cut my losses and just leave with my donuts and a large side of frustration.
The donuts were 3 Stars, just average.

Very friendly people that work here. Order is always right, and is a true pleasure going there because the service is fantastic and they’re just friendly people that want to do a great job. And their coffee is good. :) Highly recommend this location.

Happy new year, that was the first thing the lady at counter told me, I truly loved it .
I ordered a hot latte and veggie sandwich on flat bread, obviously I got the coffee 1^st and then the sandwich, both satisfied my need for early new year day .
They don’t have drive thru but they a decent parking.

Service was not good and the cashier didn’t understand that we didn’t want coffee and we couldn’t get it substituted for another drink (except tea). So we got bottled drinks then when we looked at the receipt we were charged $ 1.89 for the coffee and tea we didn’t even want. We got a total of 5 hash browns each in our bags (no joke) and I got the big and toasted and it was so soaked in butter I couldn’t keep the sandwich together, it was no good at all. I really should have given it 1 star.

Went to this location last night @ 9:30. They told me they were closing in 10 minutes so they couldn’t make my order. I reminded them of the time and told them the door says 10pm. They told me they know they «close @ 10 but» they «usually just lock their doors at 9:45 so no one else comes in and» they «can clean in order to leave on time». I was baffled at this and how they blatantly refused to make my order 30 minutes before posted hours meanwhile there were about 4 other customers inside. I work @ a business where we let customers come in and get services right until the minute we close. This is very appalling business strategy. I will not be returning to this establishment. If I could give 0 stars I would’ve.

Sunday, early afternoon, visit. Three loud urban teenagers waiting for their order took the attention of the entire staff behind the counter. Young man in line in front of me lost patience and walked out. Employee’s young daughter (grade school) stood next to the young woman putting my donuts in the box, literally peering over her arm into the box, until an older woman (manager? owner?) physically pulled her away. I’ll give it one more try before entirely writing it off. Overall, bad vibe, poor customer experience.

Absolutely terrible. The place is worn out and being milked to the point where it’s too dirty to visit. When I stopped here while traveling the registers didn’t work and the place was filthy.

I went to this location at about 7:50am. They open at 5am. I wanted to order munchkins for my team but they only had blueberry and glazed. I inquired about the chocolate and was told they were sold out. Ummmm you open at 5am? How do you sell out and not have inventory to restock on your most popular flavor??? I mean, you specialize in donuts and the munchkins are very popular. That’s like McDonalds running out of the fixings for the big mac. So I proceed to order a coffee with hazelnut, cream, and sugar. They forgot the hazelnut and they didn’t add sugar. It was not busy so why the mess up? Won’t return to this location and it is the closest. to my house.

This location actually doesn’t have a baskin Robbins anymore :(but despite the looks from the outside its actually a pretty good dunkin. The entrance /​exit could be a little larger but it’s ok to get out when the light before the dunkin changes and you can get out. The girl who waited on me was in a good mood and got me my coffee quick. I’d come back.

Dark roast coffee was luke warm today… :(

Dunkin’ Donuts always has a special place in my heart. They offer hot beverages, ice beverages, frozen beverages, breakfast sandwiches, and donuts. My favorite (if made well) is their Hot Chocolate (comes in Original and in Mint) — it is nice and chocolate-​y, without being overly too sweet. For breakfast, I tend to stick with the Sausage, Egg, and Cheese on a croissant, with a side of their crispy hash browns — yum yum! Their donuts, if fresh, are nice and dense; the Crueller or the Maple Glaze are my favorites. Bolage, the friendly and sweet employee on staff today, was awesome and super friendly. Coming in and out to this location is a little scary (with the whizzing traffic on Duke), but they have some limited parking for you to get some grub to go. I just wished it was more of a drive-​thru!
+Hot Chocolate
+ask for Bolage!

The hours are great but the coffee is always burnt! They need to change the pot more often and stop being cheap about it!

Boo!
I pulled up at the donut shop at 9:40 with my husband. I sat in the car while he went to the restaurant next door (and I was talking on my phone).
Not sure why, but, I thought this was a 24 hour location. NOT!
They close at 10pm — but locked the doors at 9:55! Yep, I sat there and watched her lock the door, just as I was exiting the car.
No donuts for me.

The chicken biscuit sandwich does not look at all like the picture and isn’t great.
The service was ok, I was helped by someone who was learning for the first time so I can’t hold that against him.
The doughnuts were pretty solid.
Didn’t order coffee so can’t speak for that.

Mi padre and I loaded up with caffeine and sugar at this DD/​BR location before a drive to Kent Narrows on 6÷8÷2013. The wait time was brief at 11am with one person in front of me. The customer service was excellent as the cashier recognized padre and asked where he’s been, etc. I ordered my first of many lime custard donuts in my life! Delicious!

Clean polite service, decent amount of table space. Now has wifi but lacking in outlets for laptops. Worth a visit.

I was craving donuts visiting this area from CA the donuts were extremely stale I bought 3 and only took two bites and threw the rest away I also got a coffee that the lady poured in the creamer for me they don’t have it out you need to ask them to serve you

Vanilla crème donut wasn’t cooked all the way through and barely had crème… staff was super nice, but you have to rate the donuts right?
Went back the next day since it’s right by my grandma’s house and they offered to replace the entire dozen. Just like the day before, super nice — and the donuts were great!

Most locations in this area serve stale doughnuts and terrible iced coffees, but, I love this particular location and frequent it quite often. I take metro/​walk here so the small/​tricky parking lot is not an issue for me. I tend to go either during early morning, or noon, and I never have a problem with slow service or long lines. The people who work here are so sweet!
I always get iced coffees, doughnuts and the occasional bagel. I haven’t had a complaint yet.

I always make Dunkin’ Donuts one of my stops when I’m in VA. The donut selection is okay, but that’s not important to me. The reason I love Dunkin’ Donuts — the coffee is good, and the white hot chocolate is the straight BOMB!