M E Flow, Inc

When my water heater died I called all the popular plumbers. One 5star company said the could send an estimator in a week!
ME Flow came before close of business, Jeff said they carry a top rated tankless model and I asked him how soon they could install it.
He said Monday and I begged him to get someone here before the,.
He went back to the shop and called to say Keith would be at my door at 8 am the next morning.
Keith showed up even earlier, got right to work and listened to my input about placement. He made it work! He and Josh didn’t leave until almost 4 pm. Cleaned up everything,
It’s Friday evening, my house isn’t a mess and I have all the hot water I need.
Ran 3 loads of laundry, on my second load of dishes AND 3 showers.
These guys are amazing

Our heat pump died and, with it our air conditioning, on a Sunday when the temperature was a humid 90. I called ME Flow and they were able to get a technician named Dustin out to our home surprisingly quickly. He was very polite and genial, put on booties, and got right to work. He worked quickly and efficiently, found the problem (a short in wiring) and fixed the problem. We are very pleased with the service we received.

On May 11 I had a service call and the tech recommended a new compressor. I wrote a significant check for a 50% deposit. It is July 4 and they’ve just ordered a new compressor. After 4 techs, and countless problems, turns out the compressor THEY supplied was faulty.
After I posted my Unilocal review, and the people in charge at ME Flow took note, they came and fixed my air conditioners, and to make up for my misery provided a free fix to another part.
Thank you to the pros!

i called M.E. Flow to fix a leak in the bathroom of my condo. I was told that they would look at the situation and then call me with the price to do the job. They never called either before or after they completed the job. I finally called the office to see if the job had been done, and if so, what the cost was. They said the job had been completed and told me the cost. When I asked why I hadn’t been called, they apologized, saying that since I left a lock box on the door, they took that as permission to do the repairs. That made no sense to me at all. Since the work was considered C.O.D., I had to give them my credit card number over the phone. When I asked when I would receive an invoice, I was told that it would be emailed in about a week. The work was done on June 9^th, and I just received the invoice today, June 29^th, and that was after numerous calls to the company requesting the invoice. On one occasion I was told that someone would call back, and no one did. I waited a week and called again. Finally I called today and again expressed my frustration. The person on the phone looked up my address and said that they had the invoice and could email it right then. If they had it, why did I have to call, and why did it take 3 weeks? I was very dissatisfied with the entire experience with this company and I won’t use them again, nor will I recommend them to anyone.

Our AC went out on a Saturday night and Rodney called us first thing the next morning to set up an appointment. Aaron came out and instantly knew what was wrong with our AC. Aaron was polite and knowledgable and did a great job. I highly recommend ME Flow.

For me, it is rare to give high praise (five stars) to a home maintenance contractor. It is good to know M. E. Flow is in my neighborhood.
The new furnace and central AC unit their staff installed in my home is still running great ten years after installation.

We’ve used ME Flow for a couple years now. They come out to do annual inspections of the AC and heater. Each time they come up with some reason for us to spend money on the newest latest and greatest invention in heating and cooling. This last time they suggested a $ 200 carbon monoxide detector. It’s unclear why we need a $ 200 carbon monoxide detector when we already have three others in our tiny house.
Today, my complaint is that they came out to do their annual furnace check and quoted me almost $ 400 to do a cleaning. They suggested that they could do the same thing last year for almost $ 100 less. I have since called twice to see why the drastic change in price for the exact same service. Each time they’ve taken my number and said they would talk to a service manager and call me back. Yet almost 2 weeks later still no call.
It may be time to find a new heating and cooling company.

I’ve used M.E. Flow for two years to conduct bi-​annual HVAC inspections. They are prompt and efficient (and seem thorough, knock-​on-​wood).
I needed some plumbing done earlier today. There were some quirks with the scheduler (I had to call twice and the plumber got there a few hours later than I expected). Besides that, I am highly satisfied. The technician did a good job (it was a simple task) and pointed out that my condo building should be responsible for the work, as a clog in the common area caused my problem. He did not charge me and the building manager agreed to pay for it. That means an extra $ 210 in my pocket!

Great pricing, customer service and quality of work. Highly recommended.

M E Flow Technician Mr. Truong did a very thorough and good job of analyzing my home a/​c system on June 7^th 2014. I was impressed with his technical expertise and his useful guidance on operating the system efficiently in the future. Well done!

I had the greatest experience with M E Flow. We are renters and couldn’t get hold of our landlord when two showers went out at once, and this company got someone out the next day. When he arrived, he gave me an estimate of how much parts and labor would be, then helped me find the serial number on my old parts so I could save money and go get everything myself. This guy really went out of his way to make sure I wasn’t paying a fortune, and came back the next day when I had the parts and got the job done with ease. He even treated my kids nicely when they were too fascinated to leave him alone! I couldn’t have asked for a better plumber to come out and help us. We will definitely use them again if we have problems down the road.

What a superb experience! Here’s our story.
Having had a couple of less than optimal experiences with contractors, we decided to invest in finding someone truly spectacular.
Our first criteria: Only contractors with an A rating on Angie’s list and at least 20 reviews.
Second screening: A phone call with a few questions. Most disqualified themselves with the service charge for the initial visit, including ME Flow.
But then an ME Flow manager called us back, saying he (and several others in the company) had reviewed the recording of my conversation, and that they would be happy to come out for free. They were also providing further training to the operator to make sure she can better handle calls such as mine.
My husband and I were impressed. We were talking to someone who really cared! And the company had a systems improvement process in place. Wow — we’d never seen that before in the home contracting world.
They came out (as did 2 others). Rodney — the supervisor was very personable and we felt high integrity. He did not try to oversell us what we didn’t need (like one contractor who said we needed a new boiler for just $ 17,000), but he also caught some small but important things that the other 2 providers did not.
ME Flow provided a very reasonable proposal (slightly lower than the next lowest bid). Simple. Straightforward. No loopholes for lots of extra add ons (like another proposal that came in).
We accepted, scheduled the work, and they came right on time. First Rodney to set us up, then Jason who did most of the work, and another guy who supported them.
My husband kept commenting on how well they cleaned up as they worked, actually mopping our bathroom!
They finished up right on time, and the work looked beautiful. We paid then (not in advance — like another proposal wanted us to do), and there were 0 additional fees.
We got a call a couple days later asking if everything was going ok (who else does that?), and we let them know we were nice and toasty through the snowstorm.
They said they would come out in the next couple days to make sure everything was working properly, but then we didn’t hear from them.
We got an email a few weeks later apologizing for losing touch, and letting us know they had gotten busy with the snowstorm and wanted to schedule to come out.
They came, checked everything out, and finalized a few touches.
Our county inspector came this week and we passed.
ME Flow’s execution was almost flawless, and they addressed the couple small errors in a wonderful, customer service focused manner that gave us great confidence not just in their work but also in their company.

M.E. Flow has done it again. This time a frozen water pipe burst. They arrived right away and fixed the pipe. Then came the bill. They could have charged me anything, but no. Less than $ 300. I’ve been using M.E. Flow for years and have never been disappointed. Thank you M. E Flow!

One star.
Our AC died at the end of the summer and we called a few places to come out and look at it. A little credit to M E Flow for coming out on a Sunday, but that’s where the half complement ends. The gentleman that came out gave us confusing a very confusing quote for the work we would need. When he took the metal door off of our AC control unit to check things out, he could not get the door back on so I told him to leave it propped against the wall and I would put screw the door back in later. He did not listen, and then dropped the metal door onto my floor cracking and splintering the base board. After that he still insisted that I pay the $ 95.00 dollar diagnostic/​service fee. It is months later and I am still upset with myself for not refusing to pay the fee when there were damages done to my home.

My experience is, don’t call these people, they will gouge you horrendously. Of course, that holds true for A LOT of HVAC companies, but ME Flow gets the award here because of my personal experience with them.
Bottom line is, my HVAC quit because of bad batteries in the thermostat, and they told me I needed a new thermostat for $ 199 ($ 30 at Home Depot), plus a $ 96 diagnostic fee, plus new furnace igniters for $ 99 ($ 14 on Amazon). Don’t tell me the tech did not know it was just bad batteries. His supervisor would not even return my calls, after I left him a message about what happened. In other words, it’s dishonesty from top to bottom.
Somehow, my previous Unilocal review detailing the problems I have had with this company have been removed.
If you need work done on your HVAC, even minor work, get AT LEAST 3 estimates from various HVAC companies. I know it’s a hassle, but unless you don’t mind paying someone $ 300 per hour to do work that a barely trained guy with a screwdriver can do, you need to do so.
If you don’t believe me about ME Flow, get an estimate from them, too, and you will see that it will be outrageous. Try the smaller ones, too. A&A worked find for me in Leesburg, and they were 50 percent or more less expensive than other companies.

I used M E Flow a few years back for multiple jobs — they were great.
Had them come by the house last month for a small issue which only required the quick and easy switch out of a pump that costs around $ 150 (that would be my non-​tradesman retail price). Plumber said the work, including new pump, would cost $ 825.00.
Didn’t mind the $ 176.00 service call, but did mind the plumber making a MESS of my utility room and REAL MESS of my bathroom (looked like someone washed muddy boots in the sink — yeah, that bad). Plumber didn’t even offer to cover shoes when entering our house… seems like something small, but all other service businesses did it automatically.
A real disappointment from my previous experiences w/​M E Flow. Will NOT be calling them again.
Update: Had a REAL plumber replace the pump in less than 30 minutes. He also could not figure out WHY the hot water relay valves were left CLOSED…

I initially called to receive a quote for duct work and played a little bit of phone tag with Joe Allen. Finally, I reached him late in the week and made an appt for Mon morning between 0730 and 0800. At 0810 on Monday morning, I called the office, said no one had made it out yet, and the woman (Lisa, I think?) said she would contact whoever was supposed to be coming out and call me back. She called back within about five min but said the person wasn’t able to make it out because «something came up.» I told her it would have been nice had they given me some advance notice since I was staying home from work. Finally, she told me Joe would call me back later in the day to reschedule — never happened.

I had one of their service technicians come out to my condo today (⁷⁄₂₃) because my A/​C unit can’t keep up with the heat. The tech checked the HVAC and A/​C unit outside. He found a few things that needed to be repaired for $ 1600.
I asked him about practically no airflow in a guest bedroom and he replied «that’s just how these condos are.» If that’s the case, then why do several other condos (same unit number in different buildings) have substantially more airflow than my unit with an identical HVAC configuration? The tech’s suggestion was to buy an entirely new HVAC for $ 6100+
tl;dr: M.E. Flow billed me $ 97.95 to come to my condo and find out what they can charge me to repair.

I had an issue with the air conditioning unit of my condo and contacted two HVAC companies (both recommended by the condo association) to explain my issue to get some idea of what the problem could be and estimates of what the potential cost would be to fix it.
The first company I called was very informative and walked me through the process but stated that they would need to take the entire unit out of the condo (as they’re not allowed to chemically clean it inside the condo) and clean it oustide of the building and reinstall it. Big job, big $$$ estimate.
When I called M.E. Flow, I spoke to a guy named Rodney who explained the same thing, but went further to point out that 1) there are less intrusive ways to clean the unit and 2) though the unit needs cleaning, he can’t imagine that my unit is somehow so clogged that it needs chemical cleaning when the A/​C units in the condos next to me don’t have any issues. When he explained the whole thing in detail, it made sense to me and I went with M.E. Flow. (I don’t like to go with doctors that recommend surgery as the first option)… And I’m glad that I chose M.E. Flow because they cleaned the unit in the less intrusive way for a fraction of the cost of the other estimate and the diagnostics they ran on the unit afterward showed that it was working within specs.
Oh, and they showed up on time.

M.E. Flow… Pretty strange name for a business. Even funnier that it’s the air blowing business (basically). But I digress. M.E. Flow (going forward will be referred to as MEF because I hate all the initials) is awesome. Hands down.
It was that time of year to get the service contract renewed for my HVAC system. UGH. I couldn’t let it go since we had that major snow situation in February which left my heat pump (which sits on the roof of my condo building) completely covered and surrounded by the white stuff. My previous contract was with another company that has gotten too big for their britches and was an all around pain to deal with. Plus, they charged a lot of money and their technicians NEVER showed up on time (even when given a 4 hour window). So, a friend recommended MEF. I am so glad she did!
From the first phone call, the staff was courteous and explained everything up front. Their cost for an annual contract: $ 140. Done. So I asked, if I make my appointment now, will someone be able to come before I use my AC in June (ish)? They tell me they can send someone next week! (That other place had like a 3 month waiting list.) AND, they can even give me a «first call» which has a window of 8:00 — 8:30am. Even better. This can’t possibly be for real? There has to be a catch. Nope. No catch.
On my scheduled date, at 8:19am, Darren, my technician arrived. He immediately got to work to check everything inside my unit. He even vacuumed my filter (he liked my Dyson)! He checked everything outside next. And good thing I had called because both fuses had blown on my outside heat pump. Probably because of the recent snow. He fixed those right up and I have a clean bill of health on my HVAC. Darren was polite and professional and did a great job.
I am so excited I found MEF and I would whole heartedly recommend the company as a whole and Darren as a service technician. They valued my time and my pocketbook. In return, they have found a new customer that will definitely renew her contract next year.