Robertson’s Storm & Screen Products

Wow, these people know windows and doors like nobody’s business.
After going to both Lowe’s and Stadium Hardware for what seemed like a simple repair to two of my windows, no one had the piece I needed. The guy working at Stadium Hardware recommended this place, and thank goodness for that! I walked in, the lady knew exactly what piece I needed, got it, installed it in the one window I brought with me, and showed me how to install it so I could do the other window myself when I got home. I was in and out in five minutes, and it only cost me $ 1.50! Next time I need anything for a window or door, now I know not to waste my time with a hardware store and come straight to the experts!

This is the place to go if you’re okay with «customers come last» attitude.

Not too happy with this place. Had to have a back door half screen re-​done last year because it started to rip out for no reason that I could discern. Took owner of company’s word (although feeling skeptical) that someone in my household was to blame. I was having contractors in a lot to do some work so I shrugged and paid. The new screen ripped out again by the end of the summer for no reason that I can discern. I know it was not due to any carelessness here and can only think either poor workmanship or materials. In any event, I am not returning to pay for a new screen every single year and will go elsewhere. I purchased the door from this business and am disappointed at the outcome.

Outstanding hand-​made screens and windows, just like you could have gotten in the 1960s. Like a lot of long-​standing shops, this place has old pictures on the wall — only here, you feel like you’ve walked into them.
Our house was missing a few storm windows, and had a few others due for replacement; I ordered up a set from Robertson’s. The largest panes wouldn’t fit in my little car, so I asked about delivery options; Robertson’s doesn’t deliver, but will give you a business card for Metro Delivery, which worked out just fine.
Prices were on par with Home Depot or Lowe’s, but the flexibility, responsiveness, and overall experience were a world better.
The windows themselves are nicely made — I wouldn’t go as far as «works of art» as they’re fairly low-​tech (strips of gasket, mitre-​cut aluminum), but reasonable materials and solid workmanship.
Definitely my go-​to for screens & windows, either normal-​ish or very custom.

We have a 90-​year-​old house with «oriel”-style windows (²⁄₃ lower pane, ¹⁄₃ upper). Each window has slightly different proportions. The old storms were the traditional ⁵⁰⁄₅₀ and looked terrible. Jay came out and carefully measured our windows, then offered us several options. He had great advice. We went with what he recommended, and we couldn’t be happier with the results. He and another gentleman did the actual installation, which was surprisingly quick. We plan to go back to Robertson’s for storm doors. Highly recommended.

I’d like to give Robertson’s three out of five stars, however I can’t say that the experience was «A-​OK». I am someone that holds vendors accountable and expects them to follow through with the promises they make which include timelines and customer service. While my experience with Robertson’s was good during pre-​sales, it fell short when requesting service for the product which was installed.
In the first case, Jay indicated that he would coordinate a service time with me, but it was only after I followed up with him a second time was I able to coordinate an actual appointment with him.
When the appointment was scheduled I expected the service technician to knock on the front door of the house /​ring the doorbell to allow me to review the work completed. Unfortunately, he knocked on the storm door only which was positioned at the other end of the house furthest from my office and I was unable to hear him knocking. When I called the store to ask Jay if they were still able to keep their appointment, he was very terse and became quite belligerent suggesting that he’d always take the word of one of his employees over mine rather than trying to understand what had indeed happened.
While their products appear (at least so far) to be solid, the customer service, especially post-​sales, is severely lacking.

amazing service, very good quality storm windows. friendly and flexible.

This place is awesome. It’s like walking into 1965. Great service. Love the old-​school dude there. I’ve had some screens custom made here and they fit perfectly. Also, ordered 4 of their sweet storm/​screen combos and had them installed by Robertson’s. Great product, great install, great service, fair prices. *THE* place to go to get storms and screens for your home. I was going to give them 4 stars, but as I write this I am deciding to go up to 5 stars. They deserve it.

If you need storm doors, storm windows or screens – and if you live in Michigan, you will need them sooner or later – make sure you buy them at Robertsons.
I just finished shopping around for a storm door, and after pricing it at every conceivable place in town, ended up ordering from Robertson’s.
What I ended up ordering was a welded aluminum pre-​hung door. Trapp Door Co., Model #108. Some places wanted $ 100 more for the same door.
Home Depot and Lowes have doors for half the price, but they’re really chintzy, and didn’t come in a big enough size for this opening.
Service was great. We’re installing the door, but they still came over to measure it and make sure that they were ordering the right size.
A class act, all around.