Edwin Chan, MD

I read these reviews prior to going to Dr Chang for my first time, it was helpful to know what to expect. He’s great and his nurses are on top of it. A lot of reviewers on here complained, and all I have to say is, people these days are so petty and take everything so personal. It’s all about approach, and understand that this nurse is probably impatient because she is way too busy to deal with «sensitive whiners.» This nurse was so busy, she was juggling two phone calls. One for a pati not that was calling in, and the other to verify insurance coverage. They are all rock stars and deserve to be treated without attitude.

I have been a patient for the past 5 years. True that there is a wait, but not any different then any other medical office. The staff is nice and Dr. Chan is an awesome Doctor. He takes time to listen, evaluate, and prescribe. His undivided attention to his patience is old school
and you never find that now a days. My husband is very picky about his doctors and he loves Dr. Chan as well. Will continue to be his patient!

I recently changed insurance and had to find another PCP. After researching, I came across Dr. Chan who is close to home and has relatively positive reviews.
Having consulted Unilocal prior to going to my appointment, I decided to start things off to a good start by speaking Cantonese to the receptionist (a Unilocaler had said they are nicer to Cantonese speakers). Not sure it worked or I’m just naturally charming, but service was decent.
Apparently while unable to make a 2^nd appointment over the phone after first one was canceled due to system upgrades, there was miscommunication. I was told I would be a walk in when in reality someone had rescheduled my initial appointment to be a 9:00AM. I checked in at 9:30 announcing that I’m a walk in only to which they exclaim, «You’re late!» There was also some miscommunication with my insurance. Seems like things aren’t thoroughly communicated amongst all staff.
As for the wait, I fortunately didn’t wait too long. I waited a little less than an hour, which is acceptable in my book for a busy Saturday. Especially if I was «late.»
Consultation:
I went for a regular checkup since I have not seen a doctor for the past year. In the case I might be dying of something that I didn’t know about, I thought I’d play it safe and just get a quick checkup.
Dr. Chan was extremely nice. He reminds me of my uncle. Typical Hong Kong man who you can tell was raised when HK was still under British rule. Educated, poised, polite.
My check up was quick yet thorough. Dr. Chan is the type of doctor that listens as much as he enjoys talking. Lets me speak of my concerns while answering all of my questions. When I asked for a particular topical medication I was on, he quickly agreed to continue prescribing it to me as long as I said it worked. The cherry on top was he even offered to write me refills so I wouldn’t have to come back. As my consultation came to an end, he told me that I didn’t need to get physicals that frequently since I’m still young. He then asked for my email address and said he will email me results so I won’t have to come back. WOW! In this day and time a doctor that actually cares about his patients and their well being! Not just someone after my copay. The US health system can use a few more doctors with this style of practice.
All in all, I hope I can continue to see him. Definitely a PCP I’d recommend.

I don’t know why the rating is so low for dr chan. I have been going to his office for years, and I still get my problem solved here. I think the only downside is the waiting could be a long time.

Have to wait more than one hour every single time I am here with an appointment; front desk are very unorganized and rude to talk to. The only reason I m still going here is because Dr chan is very helpful and nice; but for the overall experience I will definitely change my family doctor to someone else

I am a new patient and I just went to see Dr. Chan the very first time. I think I can see why many people are frustrated with the two nurses there (assuming they are still the two) because they don’t communicate very well on the phone in English. When I made my first appointment with one of the nurses over the phone, I spoke to them in English and I *almost* turned away because of how rude she sounded. I kept my appointment because I know someone who sees Dr. Chan told me he’s very good. When I was there in person, I found the nurses rather pleasant to speak to, especially when I communicated with them in Chinese. I waited for about 15 minutes for my visit, not bad. Overall I am glad I went because Dr. Chan was professional, kind, very caring, thorough, and knowledgable – all the abilities I would ask from a doctor. Before I left, the nurses answered my questions and smiled kindly at me… they are not THAT bad.
I gave it a 4-​star mostly because of the size of the clinic and their limited facilities. I came from a big clinic that had everything – Lab, OB, pediatrics and family planning – so this tiny office with one doctor and two nurses is a bit disappointing. I have to visit a lab near the office to have my blood work done, which is fine, just not perfect.

I read all the reviews about dr Chan, most of the reviews are related to nurses/​receptionist. Not that I don’t believe some negative reviews, I feel sorry for anyone receiving the poor service. I have been to this doctor for 2 years and I never experienced any of those poor service from 2 nurses. Dr Chan has been always so patient. Today, these 2 ladies actually helped me to speak with my health provider for some issues. I am not going to tell any details about what happened, but they helped me resolved the issue and I am very happy. As of long wait time, you will need to avoid Monday’s, after long weekends and or Fridays. I had another Asian doctor in Monterey park for many years, wait time was always long. This clinic is actually way better.

Dr. Chan is kind of a good doctor. He is willing to listen the patient. He is trying his best to help the patient. DOWNSIDE: his nurses is never good. If you can understand Cantonese, you can hear they are glossip all the time. Calling in to make appointment can be headache. Also, they can mess with your bill. The billing issue has not be solved over six months, still unresolved. Even made appointment, you may still need to wait for more than an hour. Even good doctor also has downside, Dr. Chan has no exception. Sometime on some issue, he may not take patient’s worry enough. He always said that that should be an issue because you are still young. However, that can be wrong. Please be aware!

terrible. first appointment and waited 40 mins after scheduled appointment time. I plainly asked the receptionist if they are typically behind and she smiled and said «yes.» either schedule accordingly or hire some better help. joke.

We visited Dr. Chan’s office twice. Doctor Chan is very caring and knowledgeable. The front desk is always busy, but professional. It is worth the wait.

This place is awful. I can’t speak on behalf of the doctor because I didn’t even get that far. The receptionist are ignorant. And the way the doctors office is ran is all over the place. If I could give it a 0 star I would. I was on time for my appointment, filled out new client paperwork and provided my insurance information. Because my insurance office was closed they wanted me to pay $ 60 «deposit» when I know I have insurance. Okay I was going to pay it. Then an hour after my appointment was suppose to be they call me to the counter to pay the «deposit» which they were just going to refund me the next day. Your logic doesn’t make sense. And then the «receptionist» informs me they only take cash or check. Hello!!! It’s the 21^st century: stop trying to avoid paying taxes and get a damn credit card machine. She wouldn’t even bill me and let me see the doctor after I sat there for an hour. That said a lot about how they value their customers so I decided I would not bring staying to see the doctor. You should at the least put a sign up that says we only accept cash or check because after waiting so long I could have went and got cash but no I’ll just go somewhere else where they have their stuff together and actually care for clients. After all it is a doctors office. Ridiculous!!!

I would not even give a one star review. Who ever answers the phone at this office is really rude! I had to hang up on her because I didn’t want to deal with such a miserable person. Dr. Chan if you are reading this, you need to get a new receptionist and staff. It’s messing up your business. I won’t even give you a chance as a doctor because of the rudeness in the office, such bad vibes. It’s sad.

Dr Chan is a nice guy, but a nice guy doesn’t make a good doctor.
My mother was recently transferred out of his care after seeing him for many years. She has multiple comorbidities, all of which is poorly managed. I think there should teamwork in healthcare, and the family doctor should work in tandem with the specialists to monitor the patient’s progress. Unfortunately in my mother’s case, there was no communication between the clinics to manage her progress. Worse yet, my mother was denied/​neglected/​ignored by the physician after repeated requests to be referred out to a specialist.
Now, I’m not a hypochondriac that needs to be seen by a doctor for every menacing looking discoloration on my body. But what happened here was medically negligent and has caused tremendous, and possibly irreparable, damage.
As the patient/​family, we also had our share in being responsible for my mother’s health management. And it is my regret that we hadn’t been diligent enough to transfer out of the clinic sooner rather than later.
The physician neglected the patient’s progressively worsening biomarkers, failed to implement meaningful intervention that would actually produce positive changes. (Great at pushing paperwork).
The office is tiny and the wait is often long.
So basically if you’re healthy and just need a physician for regular visits, Dr Chan is a pleasant enough guy to hang around. But if you or your family actually needs medical attention, seek elsewhere.

I’ve been to this office a few times already and it seems that every visit is just horrendous. The Dr. himself is alright… but the staff he hires… Rude… Extremely RUDE! Expect to put up with nonsense from the receptionists (yes, they’re ALL unpleasant) from the moment you make an appointment to your actual visit it is NOT worth the aggravation and high blood pressure!
Unless you’re related or friends with the receptionists, I would totally steer clear of this doctors office. I’ve been there four times and 3 out of the four times, I waited nearly an hour (with appointment) while another patient who strolls 45 minutes after I did address one of the receptionists as «Auntie» gets in right away. THEN! When they notice that you noticed what just happen one whispers to the other in cantonese «you better tell „her“, she’s next». I suppose I should add a star for this attention to detail… NOT!
I guess all in all If there was any way to see Dr. Chan without having to go through his help, then I would remain a loyal patient… but since that’s not happening… adiós Dr. Chan!

Edwin Chan is a great doctor. Too bad his staff is corrupt and terrible. I went in to get my TB test required to be a teacher, and paid the $ 20 fee. However to get my results I had to pay an ADDITIONAL 20 dollars for what? To quote the receptionist «To see the doctor». It’s outrageous to even charge that fee because I needed to return to the doctor to get my results. They were literally holding my test results hostage. Sadly, I had to pay because I didn’t have another 3 days to get another test.
Go to Dennis Chang, shorter lines, less corrupt, in the same building, and a equally competent doctor for general practice.

Doctor Chan is great and patient. My family and I have been with him for couple years, and it is pleasant experience everytime. He is patient and careful, he asked a lot of questions about your situation, noting all the details in your computer files, communicating with you about his diagnosis and treatment options.
Staff can be impatient, perhaps it has something to do with the way they talk.
Personally, my approach with them is to insist I have to see Dr. Chan or someone will die.

I’m giving 4 stars because I think Dr. Chan is a great doctor. He knows his stuff, he doesn’t rush through the appointment and asks the right questions to give the correct diagnosis. I was with Dr. Chan for quite some time about 4 years ago, then switched to a different HMO all together, and have just recently come back to Dr. Chan and he’s still a great doctor.
I was a last minute appointment and my experience with the recpetionists were not quite as bad as some of the other reviewers. When I called they said I could come in right away, but warned me I would have to wait, which makes sense. I waited about an hour to be seen, which didn’t bother me since I know they have scheduled appointments in place for others already. The receptionist even made small talk with me about my exercise and what I was doing to lose weight. I can see the potential for a typical asian doctor’s office to have rude staff, but I didn’t experience that today. And, just to be clear, I spoke nothing but English to these people.

I tried to get a prescription renewal, and the pharmacist told me they faxed the clinic the renewal request FIVE TIMES and have not heard back. I tried to call but no one picks up.
I also tried to get a copy of my blood test results and that took multiple follow ups before they finally responded.
Yes the reception lady will love you if you speak Canto, but unfortunately not everyone speaks Canto. Plus, why should anyone have to suck up to the receptionist for good service at the doctors?
Stay away from this place.

Dr. Chan is GREAT!!! I have been with him for 8 yrs.
The receptionist/​nurse are TERRIBLE!!! Their service suck big time. I called to asked if the doctor can refer me to different dermatologist. They put me on hold for 10 mins and asked me why do I need a different dermatologist. They put me on hold again for another 10 mins after I explained. Then I got hung up.
I was so PISSED and I call them again asking them why they keep putting me on hold. Then they tell me that the insurance I have only cover one dermatologist. If they knew the answer, how come they put me on hold twice?!
Everytime when I am sick and waiting for my turn to see the doctor. All I hear was the nurses GOSSIPING!!! The phone rang for the longest time. No one would pick it up. When they finally picked up, they are terribly RUDE!!! They sounds like they know a lot but I am sorry to say that their english is really BAD!
Dr. Chan, if you are reading this. PLEASE replace your receptionist!!! They are just TERRIBLE!

I am changing my review to a one star, and zero star if I could, simply because the incompetence and rudeness of the receptionist.
Dr. Chan is a good doctor, but too bad that he is tolerating a ridiculously RUDE staff.
Today I called to make an appointment at 6pm, she said «call back tomorrow, we’re closed,» and then hung up on me.
OK, my bad.
I called the next day, this time at 4:30pm to make an appointment, she puts me on hold.
For 15 minutes.
You wonder why I stay on hold for that long? Because I was pissed at that point and wanted to see how bad the service can get.
I hung up after 15 minutes and called back. I asked, «What happened? You put me on hold for 15 minutes!»
All I got was a «click.» She hung up on me.
I called again, and I said, not yelled, «Why did you hang up on me?»
She played dumb with me and said «I didn’t do that, why you say I put you on hold?» Then she probably turned away and uttered something in Cantonese, pretending to be asking another person if «somebody» had put «someone» on hold and forgot about it.
She turned back to the phone, no apology, as if nothing had happened, and asked me, «so, you want to make an appointment?»
That’s when I knew that I was through with this place.
It’s a shame because I still maintain that Dr. Chan is a really good doctor.
But there comes a point where the trouble of going through the process is not worth the end result.
And this is clearly one of those incidences.
Good bye Dr. Chan, and all your rude and incompetent receptionist bi**hs can go rot in hell.