Palermo Eye Care

Dr. Laura is amazing with the kids. My son has been seeing her since 2008. We have tried other places but nothing compares to her. My daughter also now goes to see Dr. lLaura as well. She is so great with the kids. She is kind, gentle, and patient.

Dr M. Palermo is a Great doctor! Great staff. Always provide excellent customer service and quick turnaround. Professional, friendly, and quick. Excellent experience

Sorry, but I will never go back to this condescending man. First he tells me I have cataracts, then he says wait three months and come back to see me. I go back and he prescribes $ 500 glasses and says let’s wait a few years to have the cataract surgery done. But it was his haughty manner that turned me off.

I went there for several years. While my contacts never fit 100%, they were a much better fit than I was used to (I have astigmatism). The staff was great to work with though. The only reason I left was that my insurance changed.
The new eye doc I go to carries special contacts for patients with astigmatism, and I have had much better success with them.

Going to the eye doc is not on my list of «favorites.» It’s not that I get all anxiety ridden about it, I just don’t particularly like sticking my face and eyes behind a bunch of lenses and screens. But hey, I need to see clearly and thus the eye exam is necessary for my contact wearing orbs.
This office is pleasant overall — friendly staff, plenty o’ selections on the glasses front and even a solid variety of magazines in the bright waiting area. The folks who led me through my pre-​exam were competent and kind, being sure to take their time to walk me through the tests they were performing. It’s worth noting that the additional eye screens (to check the back of your retina, I believe) are almost assumed, even though your insurance doesn’t cover it.
As for Dr. Palermo, he briefed me through the ins and outs of my asigmatism, which I’ve apparently developed over the past few years. And even though he demonstrated the clarity between the regular and toric lenses, I just couldn’t bring myself to fork over that much extra cash for special lenses. He explained the differences in wear and cost but didn’t pressure me to buy one way or the other… he even snagged the rebate form for my yearly contact lens order. Nice!
When the final bill was settled I found the exam and contact prices a bit higher than normal (10−15%), but not so much that I wouldn’t make Palermo my go-​to eye doc.

My visit seemed OK until later when I found out he unexpectedly billed my health insurance for diagnosing me with «dry eyes». This «diagnosis» consisted of a 20-​second conversation in which I asked what I could use for my eyes when I’m staring at a computer screen all day. He told me to get over-​the-​counter drops like Visine. And BAM! $ 145 out-​of-​pocket for that! I talked extensively with my insurance company and my father’s optometrist and found out this is a common diagnosis that dishonest optometrists sometimes sneak on their patients. General eye care insurance normally doesn’t cover this charge so it gets billed against your health insurance deductible. Due to this, it changed my opinion of the office and I now consider Dr. Palermo (the elder) kind of sleazy.

I’ve been seeing Dr. Palermo for about 20 years, and he and his staff have always taken excellent care of me. Everyone is very friendly, and willing to take the time to explain everything and answer all of my questions. They are sensitive to finance issues, explaining the costs and finding the best contact lenses for my needs, as well as my budget. They have a nice range of eyeglasses, from affordable basics, to the latest designer trends.

After years of ²⁰⁄₂₀ vision thanks to LASIK, my eyesight had started to regress. At first I grabbed some cheap glasses from a few chain stores, but I was always disappointed with the quality and service. When I finally came to terms with the fact that I would be needing specs again, I started the search for a new eye doctor.
I picked Palermo because of its proximity to my home and office, and also based on other Unilocal reviews. Thank you fellow Unilocalers for steering me in the right direction. Palermo associates made my transition back to specs painless.
Dr. Laura is friendly, pleasant and knowledgeable. Most importantly, I felt like she really listened to me. I wanted daily contacts for a trip to Europe. Dr. Laura didn’t think they were the right option at first, but she found the right ones and they are great.
Fast forward to last week when I finally decided I had had enough of those cheap, scratched discount glasses. Returning to Palermo, my exam was fast and thorough. They had a great selection of frames, and the associate that helped me pick my frames and fitted them, well she gave me the best eyeglass buying experience that I had ever had … and that’s a lot because I’ve been wearing these suckers for more than 20 years.
Anyone who chooses Palermo Associates can feel confident about their decision, and I would recommend them to anyone
Note: If you need petite frames, this is your place to get glasses. They have a nice selection.

I haven’t been to the eye doctor in years but Dr Palermo and his staff took excellent care of me. I always felt relaxed and assured that they knew exactly what they were doing. Dr Palermo was personable and professional and told me exactly what I needed to know. They had a large selection of frames and let me take my time to pick out the ones that were right for me. (yes, I ended up needing glasses, yikes!)
And, as an added bonus, you can fill out all the paperwork online!

Nobody touches my eyes except Dr. Palermo!
I found Dr. Palermo many years ago. Now I live in Chicago, but I drive to Arlington Heights to see Dr. Palermo, because he’s the only Optometrist. I trust. I’ve lived in other cities where I’ve seen other eye doctors, but when I returned to Dr. Palermo, he set me straight on what was safe and what was not. (This is especially important to me as an extended-​wear contact lens wearer.) He keeps up on all the new research and products, and I trust him completely. Sure, I could find another Optometrist closer to me, but Dr. Palermo is worth an occasional trip to the suburbs.

Nice location!
Nice selection of glasses. Coach and Juicy.
Didn’t like the fact separate exam for glasses and contacts. Had to follow up for contacts. I’d order contacts somewhere else…