Your New Image

Well I can’t say enough about this medical spa, It is in a office building but once you enter the spa its beauitful and relaxing. The staff is very freindly and professional. The service I had was awesome, its the best keep secret in the surbubs. I difinitly will be back. Good job! thanks so much, I will tell my friends about this place.

First of all I had trouble finding the spa as it is in an office building. Scheduling is an issue, as I originally made an appointment and when I called to confirm they had no record of it. Trying to reschedule was also difficult as they don’t answer the phone during normal business hours. You need to leave a message and hope they get back to you. Finally all the stars are in alignment and I have my appointment, I arrive 15 min. early, per their website «Please arrive at least ten minutes prior to any reservation». The first thing the receptionist says to me is «you’re early». I don’t consider 15 minutes early to be out of the norm. Anyway, I now have to wait 30 minutes past my appointment time since the massage therapist is running behind.
Don’t they give them a break between clients? By now, I’m irritated, this is not how I want to start my massage experience. It gets worse, there is a lab somewhere in the building and during the majority of my massage I can hear a young child crying.
This is not the relaxing experience I had expected.
The only bright spot was that the massage therapist was excellent. I can only hope she leaves this environment and moves to a better quality spa.

My experience with Your New Image spa started out good. I purchased 2 vouchers for botox. The first time I went I had a great experience. The location was really far for me as I live in the city, but thought the drive was well worth the discounted price. The space itself has a lot to be desired, as it is in a mid-​rise out-​dated office building,
The first time I had no issue booking on a Saturday and the nurse who had administered the botox was very knowledgeable, friendly and really put me at ease. The staff told me as long as I booked my appointment before the voucher expiration, not to worry about getting the service after the expiration date. This is where I it went bad. I booked on a Saturday about 2 months later, and a week before my appointment I was asked to reschedule. I rescheduled and yet again I was aked to reschedule. They had a change in staff and only one part-​time person who worked 1 Saturday a month to administer botox. I rescheduled yet again, and drove 45 minutes to my appointment to find the office closed. I had to drive 45 min home a left a very pointed voice mail on their answering machine. The receptionist called back a few days later and I asked for the manager to call me back.
The manager called and let a voicemail stating that he was trying to get someone in on following Saturday and get me booked. He never confirmed that I had an appointment or spoke with me personally.
My mother-​law became very ill and subsiquently passed shortly after that call.
The following Saturday, 2 days after I had just buried my mom-​in-​law I received a call, didn’t have a chance to pick up in time. I called my voicemail and it was Your New Image spa checking to see if I was on my way for my appointment. My appointment???
I called back immediately only to get their voicemail and let them a message stating that I had never confirmed an appointment and that my mom-​in-​law had just passed.
I never received a call back…
My issues with Your New Image — unbelievably poor communication, under-​staffed on weekends. I would assume that people who can pay for services at a medical spa could be working during the week, and Saturdays would be one of the busiest days.
Stay away!!!