Auto America Service

I was in a bind after getting screwed over by a major retailers auto service center. I needed to find another mechanic and was in a hurry so I basically picked Auto America without doing any research etc. Boy did I get lucky. The service manager Renee was great. I didn’t feel like I was getting ripped off and he seemed like he could be trusted. Professional and friendly, knew what he was talking about. I dropped off my car and had it back earlier than expected, very happy with the whole process. (Installing a front metal bumper on my FJ cruiser) They had a nice waiting room with couches and TV and free WiFi. The price was reasonable, will be back!

Highly recommend this auto shop. Not only was the work done very quick, but it was done under the original quoted price! The staff is super friendly and the shop is very clean! Will tell my friends about this place!

Auto America has been my auto shop for nearly 2 years. Jose is a great mechanic, super helpful, friendly, and honest. I have recommended and have sent a handful of business their way.
I brought my car in for a belt change. Jose wasn’t there. When I got my car back, the other mechanic said I needed a new air compressor. The car shouldn’t be driven with the AC on without changing it. It would cost $ 800+. The air compressor was replaced less than 3 years ago. I brought to another mechanic for another opinion to find Auto America was trying to rip me off. The air compressor is pretty much brand new, still on warranty, and doesn’t need replacing. I’ve been driving my car with no issues.
I’m super disappointed. Thought I found a reputable shop. Unfortunately, this is not.

This shop is incredible. If you’re new in town, this is a very professional and trustworthy place to take your vehicle.
I was new to town a few years ago and was nervous about where to take my truck for service. I tried this shop based on their online reviews.
Whether I have needed a simple oil change or something more complicated like brakes or suspension parts, this shop has always done great work.
Jose is so knowledgable and professional. He takes them time to address all concerns you have including road testing with you in the vehicle to help diagnose noises and other mechanical issues. I had taken my truck to two different shops, including the dealership to figure out a noise coming from my front suspension; neither could give me a straight answer. I brought my truck here for an oil change and mentioned it to Jose. He asked if we could take the truck out together to find the noise. After about a ¼ mile he knew exactly what it was and wrote up the estimate during my oil change. When I was finally able to save the money and have the repair done, the work was done quickly and the total cost was not a penny more than the estimate.
One of my favorite aspects of their business is that if they find something that needs attention, they create an estimate while you wait for your other service (s). They never attempt to frighten you about the consequences of not fixing it immediately. They talk to you like a person and give you all the information about what’s happening and their recommendation for the timeliness of the needed repairs.
As a woman, it is often difficult to find a shop that will not try and take advantage. I’m mechanically inclined and on many occasion had a shop try to sell me an expensive repair because they think I won’t know the difference. I have NEVER felt that way here.
Their lobby is nice and magically doesn’t smell like tires or solvents. The free coffee and wi-​fi is nice too. They have a reward points system that is also pretty amazing. They let you redeem points for things you actually need like oil changes, alignments, etc.

I love these guys! Jose always explains everything to me very well, he is patient and will talk things out until i feel comfortable with my understanding of what is going on and I have never felt like they are pushing services on me or recommending something I don’t need. In addition their waiting room is super clean and they always seem to be able to fit me in, even when I only call 30 minutes beforehand.
I first came to them after going to a few other places getting estimates for some work done on my car– their price was pretty on par with the lower priced shops but their customer service was many steps higher. I got my boyfriend hooked on them and recommend them to everyone that doesn’t trust their mechanic!

Car repair are never the highlight of anyone’s day, but the team at Auto America helps make the experience of car maintenance a bit less grueling. They’ve been my go to for car servicing for nearly 5 years and it’s been worth every penny for my ’99 Honda Civic which is still running like a dream. Particularly as a woman, I’ve never felt like they’ve tried to pull a fast one on me, and to top it off, they do awesome work! Highly recommended in my book.

Took my Audi there for a tire patch. Very friendly staff and went above to answer my questions and show me what they were doing. I’d go back.

I never thought I’d be giving an auto shop a 5 star review. This place is great. I took my car in to get my ac fixed and an axle replaced. They kept me informed every step of the way, provided detailed cost estimates, and the total cost was reasonable. They even had to end up doing more work to fix my ac and it turned out they weren’t able to fix it … But they did not charge me for the additional labor or the part they ordered. TAKE YOUR CAR HERE!

Always pleased with the service I receive at AAS. Since my first visit in January 2014, I’ve had my car back to this shop a few times — once for tires, another time for brakes and today I picked it up after some repairs following a minor accident. Nothing has changed in the past 18 months — there is still terrific service, a comfortable and friendly environment, and reasonable, honest pricing. You cannot go wrong if you decide to take your car to Auto America!

What a wonderful experience with Auto America Service. I needed a bumper and headlight repaired after my VW was hit. Everyone in the shop from the estimate to the pick up was terrific. Rene kept me informed about the entire process and advised me about a bracket I needed to buy for the headlight. Since I am not keeping the car much longer, I decided against it and he made sure to install the headlight using the old brackets. On pick up, the car was not only properly repaired with an excellent paint match but he had buffed out another scratch on the front, had the car washed and cleaned inside and out. I am so impressed I highly recommend anyone needing body repair to use them. Would consider bringing my VW to them for service as well although I currently have a VW specialist I use in Wheaton. Great customer service here!

I found this place at the recommendation of someone from Arlington Collision Center right next door. I wanted to do partial repair, which Arlington Collision Center does not offer but suggested me to find Rene from Auto America.
I have to give them as many stars as I can for customer service. My main point of contact is Rene, who has been nothing but helpful. He offered to order parts for me first and I can drop off the car once he got the parts (to reduce the days my car stay in shop). They were also very accommodating, making arrangement for me to pick up the car after they closed (they left the key in the car outside the shop so I can get in with my spare key). The job they did for me (replacing door skin) was also excellently done. You cannot tell we did something to the car! As good as new. They also detailed the car… all the dust in my car is now gone, and it smells so fresh and clean. I am thoroughly impressed, and they would have gotten a 5++++ star if it wasn’t for two things:
1. There was a small «dent» on my bumper that was not there before. It looked like one of those marks from the screw that holds the license plate. It was about the size of a dime and was not severe. This also reminds me that someone from Enterprise Rent A Car in the area mentioned that the shop sometimes could be a bit rough with cars since they’re already fixing it anyway.
2. The repair took longer than the estimated time. This is not a big deal, but it was quite inconvenient to make arrangements to pick up the car on the weekend (as this shop is really close to my work but very far from where I live). I want to note that Rene was very apologetic and tried his best to accommodate… so I’m not really distraught about this. I never had experience with body shops, so I didn’t really know what to expect. It threw me off a bit when the actual repair time was longer, but I’m guessing it’s pretty common and really isn’t the shop’s fault.
So even though I’m pretty frustrated with the mark on my bumper, I still think they’ve done a fabulous job with the collision repair. Rene, Jose, and the phone receptionists were all friendly and very helpful.

José and the other staff are the reason I’ve kept coming back over the past four years. He puts in a lot of effort to properly diagnose problems, to offer options and suggestions for fixes, and to communicate about timing and pricing. They also have a good attitude, which is helpful when one’s car is causing frustration. Overall, this has been a reliable shop for the vast majority of my repair work,.

I needed bumber repair and paint repair on my 2009 bmw. I was nervous to go to any body shop except for Bmw, but Rene from Auto America made me feel comfortable that the work would be done correct. He was very honest, which is hard to find these days. Everyone in the shop was so friendly and was always happy so it must be a great place to be. I would use them again if I had too. I look forward to using them for service for my Bmw. Lets see how the paint job holds up is the real question.
Thank you very much for your incredibe customer service.

This was the second time I went to Auto America Service and I was very pleased with my experience. The employees were helpful, knowledgeable, and — this is a big one — trustworthy. I felt the advice I was given was fair and the prices were reasonable. I will definitely go back (although I hope I don’t have to anytime soon)!

Great timely service. Very to the point and make you feel comfortable about making decisions.

Incredibly thorough, kind, professional customer service! I went for an oil change, about 40 – 50 minutes, $ 39 for suv, and an incredible waiting room. It may sound funny, but when you have a two year old toddler with you while waiting for an oil change the waiting room is a game changer! Two separate waiting rooms, clean, both large tvs with cable, free wifi, keuriig… we were very happy. Also, it’s basically in Shirlington so you can leave, go into shirlington and come back and it’s done! Very pleasant experience!
The woman at the front desk was kind, helpful, and informative. The technician that came inside to tell us prices and specifically what it included was patient, friendly, and answered all questions. I highly recommend! (Also, call ahead to make an appointment)

I thought I could put in my own headlight on a 2008 Chevy Cobalt but after lifting the hood I quickly found out that I was wrong.
I am new to the area so I called around to find an auto shop to put in the bulb I already purchased and some wanted to change $ 25+ for a 10 minute job. I called Auto America and they were very polite and asked if I could bring in my vehicle and they would possibly do it for free or quote a price.
Once here they explained what would need to be done and told me it would be a small price of $ 5 – 10 which is totally understandable.
They quickly replaced the bulb and got me on my way. I will be back for any other auto work I need on my vehicle in the future.

I walked it at 8am during the week and they were very friendly and courteous. They have two waiting areas w tvs, free coffee, couches, magazines, free wi-​fi and very clean. I will come back again. I was very pleased. Those who said their bill was higher than expected, you need to tell them (or anywhere you go) to speak to you before hand. Simple.

I took my Jeep here for a check engine light and they were able to diagnose it very reasonably as well as fix a number of other problems I had not noticed.
What was most impressive was the customer service. One of the managers showed me exactly what was wrong and what they did to fix it. I had my hands on the parts that were defective. They were very straight forward and honest.
I finally feel that I have a mechanic in the area I can trust now.

The Unilocal reviews were total right. This is a great shop. You can call ahead for an appointment (highly recommend). They did the oil change in about 40 min for $ 32, which is very reasonable. Everyone in the shop was very professional and courteous.
As a bonus the shop sits just steps away from the Shirlington Dog Park. Take the dog and go play. There can’t be any better way to get an oil change.