Firestone Complete Auto Care

Not a bad group at this store. I agree with some of the other customer reviews regarding Firestone pricing. I feel that Firestone does not compete from a pricing standpoint for their mechanical repairs. I think this company is making the age old mistake of putting profit ahead of long term security.
Watch out for the Battery Test that they will provide you with «free of charge». Checked my wife’s battery & was provided with a print out that indicated the battery was bad & would not last out the week.
I was tight on finances & had no symptoms that the battery was bad.
I rolled the dice and did not purchase a new battery. The battery is still kickin strong 8 months later.
Printed a coupon for a low cost oil change. Can’t remember exactly what the price was. I think it was $ 19.95. When they finished my oil change the cost was like $ 40. Of course, I reminded the sales person of my coupon for $ 19.95. He tried to tell me that my oil cost more as it was a special weight oil. I think the weight was 0 – 20. I pointed out that the coupon did not mention anything about the weight of the oil. When he continued his effort to over charge me, I subconsciously stuck my fingers in my ears and started mumbling. I had to make a strong stand to get the price advertised.
I just noticed there are 4 Firestone stores in Arlington on Unilocal.
**18 reviews total for all 4 stores
**The average rating for all 4 stores is a weak 2 Unilocal rating.
The leadership of this company needs to look a bit deeper at their business plan.
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I was recently at Firestone for a flat repair and requested to have my tires rotated and balanced. Although the service was good and fast I was disappointed in the tech the performed the service and lack of care he took in returning my vehicle to me. My wheels were clean when I took my vehicle in, but when I got it back my wheels were filthy. I would hope the service manager would pay more attention to the vehicles after the techs finish with them and have the vehicle returned in the same condition it came in for. I will still use Firestone as again service great. They just need take more pride on returning the vehicles back to their customers.

Hey do you want to waste your money and your time? I’ve got a great idea for you, go try to buy tires from Costco. First you call them as soon as they open and they answer the phone and pretend to ask you if you are interested in being put on hold. Of course, you do because you want to waste your time, but you play along and so you try to say «no thank you,» but, because Costco are experts on wastes of time and money, of course they know the game too, so they put you on hold before you can answer. Of course if you want the special extreme waste of time you wait the 15 minutes on the phone, then hang up and call 5 times while you’re on the way to the store until they eventually leave the phone off the hook never once even asking what they can do for you. This is where it gets really sweet because you get to pretend that they really give a flip about their «members» who actually pay anual fees for this type of «service.» This is the step where you call or walk in where you ask to talk to an administrator who plays a game with you where they pretend to listen to you while blaming you for being upset. If that’s not enough for you, then you can actually go to the tire center where they tell you your tire must be ordered and give you a price that is HIGHER for the same exact size and brand of tire that is IN STOCK at every neighborhood Firestone, which absolutely sucks at wasting your time and money. I mean the Firestone actually answered the phone quoted prices over the phone offered credit and LISTENED. Their base price for the same size and brand of tire was already lower and they added a discount onto that. I mean you’re really going to have to try harder if you’re going to compete with Costco at wasting my time and money, Firestone.

So helpful and nice!!! They were very friendly and helped answer all my questions! I felt super comfortable and will be back for any car issues!

Not even worth one star! Be careful with these people! They wanted to rip me off And charge me more than double the other shops charge! And when I declined to fix my car, They charge me $ 95 for just diagnostic service which is none sense to me! When I wrote an E-​mail to their costumer service, they called me and told that fire stone is not the cheapest shop! So they rudely told me that they work is what it is!!! Stealing people’s money!!!

Recently, I came in and noticed the casual atmosphere of this location. Eveyone is relaxed and casual, but «thanks buddy» or «hey man» is a big no when calling a customer. by coming in customers pay for your paycheck. without customers bringing in their vehicles, how does firestone makes a profit to pay its employees? It’s great that the same customers come again and again but I cannot be part of that and this is why:
firestone charges way too much with very poor reasons to back themselves up as to why and tries to make as much profit from each customer. They say its company policies standard to charge like that. They use deceitful tactics that tricks the customer into getting all the «recommended» services done to their vehicle. many of these services you can simply do at home with little effort and time. just buy the part. Frankly, I am chagrined and sick in my stomach that firestone charges both as much and as high as they can. I came in to get my tires replaced as the treads were too low. They also said my air filter was dirty and cabin filter needed replaced. I clearly told them I can buy the filters and do those myself simple and quick. The employee look somewhat annoyed and asked again to which I declined. It’s unprofessional to respond to a paying customer by nodding yes and blurting out“yipity dapity” when asked if the vehicle been all fixed. I see that you must pay your employees, but please do not take as much money as you can from customers. I did email a complaint the other day and the store manager personally called me and apologized and he also said that he talked to his employee about professionalism. The manager further explained that these new generation are employees that are hyper.

I’ve been using Firestone for years, maily because of their nationwide warraty. The service at this location has been fantastic! The guys at the counter are knowledgable of their products and work hard to find a good cost balance.
Like every mechanic, they will point out items that can use some servicing and make assessments based on wear and recommended service schedules. However, they can’t see the future. I’d much rather they tell me that all hell will break lose if I don’t tighten one bolt and let me decide than them not letting me know that something in my vehicle could break down then finding myself stranded waiting for AAA.
In the end, it’s my choice what and when my car gets fixed. Oh, and I don’t mind they guys being casual. Not everything in life has to be so damned serious; certainly not getting a little work done on the car.

I understand that everyone needs to make money however, I’m not a fan of employees using phrases like «cool, dude» when speaking with customers. No, its not cool, and don’t call any customer «dude» ever.
Scare tactics and being overly dramatic about issues is not a way to make money in our family. We know what we are talking about and when you go through your whole speech about how things are soooo bad but if you have to wait a little while to fix it I think it might be ok… we laugh. The labor that was listed on the program Firestone has was considerably higher than necessary. When asked about it the employee could only say well, thats just what our program says. Just because the company programed the system to inflate labor doesn’t make it ok!
We will likely continue to use Firestone on an as needed basis for basic services like oil changes and tire rotations but will go elsewhere for anything else.