Renascence Clinic

I found great rapport with one of the therapists here — as you know, this is strictly a matter of individual first-​hand experience, and anyone else may or may not find success.
I had no problem with the staff, the receptionist was a sweet girl with (then) a new baby, but I did find it a bit difficult to communicate and get answers about insurance matters.

I’ve been seeing doctors at the Renascence Clinic for nine months, but my experience with the receptionist will keep me from ever going back. I leave for overseas tomorrow and I lost the prescription script that the doctor gave me last week. Of course, that’s not responsible of me, but my appointments with him were only ever ten minutes anyway, so I figured I could come in for three or four minutes and get a new script. The receptionist let me know that there was only an appointment at 4:00pm. I told her I couldn’t make that time due to another appointment to leave the country and she told me, «I’m sorry. Good luck.»
In my opinion, the most important mark of client services is not how well a clinic takes your money and gives you drugs. It’s how they treat you when you really need help. I am now going overseas without my anti-​anxiety meds having full-​on panic attacks about not having my anxiety meds. Five minutes could have fixed that. When I return to the Washington area, I will look for a clinic that is willing to take five minutes for my mental health.
If anyone from the clinic is reading this, please let me know if you get a new receptionist in the next few years.

Fantastic experience. Everyone is very helpful and caring, from the receptionists to the doctors. Also, one of the few mental health facilities that takes insurance.

I loved seeing Dr. Alikhan, but have decided to go elsewhere because of the mean spirited and unprofessional Receptionist/​Office Manager. Like others, I have found that the Receptionist/​Office Manager has been a difficult person to deal with for the three years I’ve been going there. They charged me a new client fee of $ 150 even though I had been going to Dr. Alikhan for more than a year. The office also charged me a $ 150 cancellation fee when I had to miss an appointment for a family funeral. The fee is so far above normal cancellation fees that I wanted to report it to a Psychological Association or similar, but it doesn’t appear that the Renascence Clinic belongs to any professional organizations. Finally, the office décor is ugly and dated. (It was probably decorated by the Receptionist/​Office Manager!) If the Renascence Clinic would fire the Receptionist/​Office Manager, I would gladly return. Please fire her! Dr. Alikhan is good and deserves better.

I’ve been to this center a few times, and it’s a really uncomfortable experience. I gave myself a few times to feel acclimated, but after last time, I swore I’d never go back.
The worst part about it is the receptionist. She is beyond unpleasant. Her face is perpetually twisted as if she is smelling something bad. She stares down her nose at you, and everything that comes out of her mouth is unpleasant. It is rare to run across such an unhappy person, and even rarer to run across one who almost seems to try to destroy your good mood.
I tried smiling. I tried being polite. I tried hinting that she was being a little inappropriate. She doesn’t get any better or any worse. This clinic is meant for people seeking mental health assistance, and being talked down to or treated rudely for no reason cannot be helpful to most of these people.
Regarding the doctor, she was fine, though I never developed a strong rapport with her. In the end, I decided it wasn’t worth being treated nastily by the receptionist to continue going there. If the doctor had been great, I would have reconsidered, but I just can’t get over how horrible the receptionist is.