Delta Disaster Services of Denver

And there you have it ladies and gentlemen, DELTA DISASTER NEVER ADDRESSED OR TOUCHED OBVIOUS DAMAGE TO MY CHIMNEY. Even though they replaced the entire roof and the chimney flashing. So they replaced some of the broken chimney but not all of it. And because of this, for 4 years I had a tiny invisible leak that caused deterioration and mold in my attic. THAT is why we just now found the leak. We found the mold first and had to search for the cause. And my daughter fell ill SINCE our disaster, and we have had to become HOMELESS all because Delta Disaster dropped the ball 4 years ago. And then Mike refused to add such obvious damage to the scope of work that was still well within the 5 year warranty time frame.
Everything I am saying is backed up by evidence.
Do you guys think for one second my insurance company would have paid a claim on a 4 year old case if it wasn’t super obvious that the tree caused the loss? Of course not.
And why wasn’t this OBVIOUS damaged ever touched or addressed? Its either that Delta expects untrained homeowners to crawl around on a roof that has just been smashed by a tree so we can asses the damages ourselves, or… that they will LIE TO YOU and tell you they have a guy that does that for you. And when this person fails while being employed by Mike and Delta Disaster, YOU THE HOMEOWNERS PAY FOR THEIR MISTAKES. And he said it right there the chimney cap was leaking. The same chimney cap that I have a picture of the tree laying on. The same chimney cap that was obviously smashed by something very large. So again I will ask you Mike, WHY WASN’T THE CHIMNEY CAP EVER ADDRESSED BY DELTA? ???

I’m sure Mike with attempt to have his come-​back, but Nationwide insurance is not too happy with them. Nationwide brought them in to fix my house after a pipe burst this past winter. All started well other than some initial delays due to the vast number of claims because of the unusually harsh Christmas temps.
The claim began in early January 2014. 3 rooms and 2 hallways we’re impacted including the basement. All that needed done in the basement was cleaning and insulation (they went 1 for 2 on that despite being asked by Nationwide to do it). The other rooms required drywall. which took months. Months what? Months to not complete. When they did it over and over, they left flashing, different textures (9 in all), different color paint shades, rough edges with jagged seams and damaged property including paint on kitchen cabinet moulding (all time-​stamped and documented). They also left some drywall surfaces with no texture (over-​sanding) and others with texture that looked like tree bark (over-​sprayed and un-​sanded). It took them from Jan-​May to do this plus lay down a wood floor, 1 room of carpet and insulation in the basement. Now it’s all being redone by another company. What an absolute waste. According to my adjuster this is not the only house where delays and shoddy work is causing problems for the homeowner and Nationwide (a company I’d give a 5 star to review to BTW given their patience).
I’ve had to live in hotels much of the time while the work was being done but most contractors could have knocked this work out in 6 weeks or so. The dust a project like this creates is pretty bad… but imagine having it done over and over. Delta should have fired their drywall company and brought in someone else after it was clear they weren’t doing a good job multiple times. That’s not even good business. They knew it was going off the rails way before it went off the rails but they failed to manage the project day-​to-​day. Delta rarely came to the house. The job was lead by contractors who then hired it out to contractors.
The carpet they laid down looks good and the insulation seems decent. There is some damage to the wood floor (which the wood floor company said they would fix directly). There is some damage to the staircase from the wood floor being pulled up that I’m sure Nationwide will get stuck with. The cleaning sucked (they completely forgot the basement and didn’t really do anything with the dust in the garage). When you tear down a ceiling and drywall a living room and kitchen, it creates a lot of dust. That dust goes everywhere including the basement. Also, when you tear-​up a wood floor to make way for a new one, debris falls into the basement. Nationwide allocated extra money to clean all of this and despite repeated emails and requests to clean the basement and the garage, they failed t do it. Now keep in mind, Delta doesn’t actually do this work. They call a contractor to do it and get a %. All they had to do was tell them to do it… or they simply felt like there wasn’t enough margin.
When Mike comes back with his excuse (are you counting the excuses yet?), he’ll discuss how they lost money on the job likely. Well, its their fault. They should have managed the project. They should have done decent work (not even excellent work… decent work.). It was after-​all a new house (6 months old). They created a nightmare for me, (and Nationwide) and cost me a lot of time and money I’ll never get back.

I am in the middle of battling this company who tried to take advantage of my elderly father or cover their huge blunder. We had a basement flood, their employee came in that night & was doing everything correct, pulled up the carpet to dry & salvage and even listened to my fathers request to cut only a hole in the drywall. Since my father is elderly and sick, I called them to have them deal with me from there on out. I asked them to pull the drywall underneath the window well as I wanted it done correctly & believed we were on the same page. The next day they sent an entirely different employee who proceeded to butcher my father’s carpet without discussing with us. It could not be salvaged as it could never be sewn back the way it was butchered. I asked them to stop immediately. Then 3 men came out the next day trying to put words in my mouth «about doing the job correctly». I told them we were talking about the drywall, the carpet was being done correctly the first night. Why would they waste time pulling it up and leaving equipment to dry it if it was unsalvageable? Then they sent me an invoice and their A/​P person called asking if we received it. I explained that we had no intention of paying, planned on sending a letter to explain the situation. She acted as if she really cared and was going to discuss with the owner. I never heard from her again & then received a letter from a collection company. All of this in a matter of 3 weeks? I am taking this up with the BBB as they are a member and intend to go to small claims court to have them pay for the carpeting.