Nova Medical Group

In a world where trust is everything, Dr. Pylypko delivers. She is honest, caring, more than a Doctor, but a friend. Dr. Pylypko was able to help accurately diagnose me quickly and efficiently. I also want to give kudos to Tara, who helped me navigate through a bunch of insurance company red tape. The whole operation is top notch. I would certainly recommend them to anyone going through discomfort and pain. Thank you again Dr. Pylypko.

Whether you have appointments or not, wait time is at least 2 hours. If you have all day to wait for an appointment, sure. The only reason I go to this place because of convenient. I checked in at 4:30 for walk-​in and I didn’t get to see a doctor until 7:15pm. They will tell you this every time that they are very busy and you will be next to be seen. It’s ridiculous!!!

This ess our first visit here and it was about 7 pm last night.
Facility was cleaner than expected for urgent care based on our experience. Staffing was excellent with efficient check-​in.

I visited Dr. Sarah Giardenelli and Dr. Kan back in March for acupuncture. I was first drawn to this group because they offered community acupuncture at a discounted rate. You first must attend a personal session with the doctor so that they can assess your needs. Dr. Sarah was incredibly knowledgeable and she had many suggestions on how I could improve my diet which I very much appreciated. Dr. Sarah has a wonderful bedside manner and she took the extra time to make sure I was comfortable during the session. After my initial individual appointment I was able to attend the community group session. There are multiple sessions daily so I found it was easy to make an appointment. I found it thoughtful that they offer light blankets during your session in case it is too cold for you in the room. Both Dr. Sarah and Dr. Kan treated me in the group session and I would refer both of them to my family and friends. It was a positive and pleasurable experience!

DO NOT DO BUSINESS WITH NOVA URGENT CARE! Wish I could do zero stars.
NoVA Urgent Care’s billing office is not to be trusted!
February 23, 2015 I visited for an urgent care appointment using my insurance policy, which covers all urgent care costs above a $ 75 copay. Much to my dismay, later that year I received a bill for $ 405 for services, which I knew were covered by my insurance that I should not have been billed for.
My husband called our insurance provider to get clarification, and they confirmed saying that, «NoVA Urgent Care is responsible for this payment, and they should NOT be balance billing the patient.» Insurance explained that the only reason they had not paid for the procedure was that NoVA Urgent Care had failed to respond to their communications requiring that they provide the insurance company with procedure notes (this is a routine request).
My husband and I are both busy professionals who are compensated with hourly wages. Every minute we have to take out of our days to deal with unnecessary headaches like this takes money out of our pockets that we need to pay for childcare.
Nonetheless, on August 20, 2015 my husband took even more time away from his job to call NoVA Urgent Care. He spoke with someone named Casey and explained to NoVA Urgent Care that they need to provide the procedure notes to our insurance, and that we should not be getting billed for this. Casey promised to contact our insurance company and to call my wife confirming that they had provided the procedure notes.
NoVA Urgent Care never made a call to insurance, and they never called me or my husband.
After nearly a week with no call back, my husband traveled to visit the facility to speak with someone in person and have the matter resolved then and there. Instead, the billing office refused to provide any face to face communications. Instead, a receptionist in the main health office area tried calling the billing office several times and was not able to get a response. She accessed my records and found that Case had made no calls to insurance, and the only notes she had included from the August 20 conversation with my husband were that he is not approved on my HIPAA record to discuss my health information, but this has nothing to do with any personal health information in my record; this only has to do with the fact that NoVA Urgent Care has failed to uphold their responsibilities to provide procedure notes to our insurance, and they are now causing my good credit to be at risk because of their incompetence!
If NoVA Urgent Care does not resolve this situation immediately to ensure this is not sent to collections, we will not be doing any further business with NoVA Urgent Care (in spite of the fact that Dr. Stephanie Pylypko is an excellent physician). We have been keeping careful records with notes of all conversations with NoVA Urgent Care and our insurance company to be sure that we are prepared for any legal actions that may be necessary to protect ourselves from this egregious incompetence.

Mixed results with Nova Medical Group. They were great when I had a need for their Urgent Care services but fell short when I scheduled an appointment for a full physical.
There was some sort of confusion and my appointment was rescheduled. No one at the office called to notify me in advance. Thankfully I called this morning prior to my appointment and questioned what looked like a typo in my email appointment confirmation. Sure enough it had been rescheduled without my knowledge. The representative I spoke with over the phone was pretty unapologetic for the situation. However, she did call me back with more details which I do give her credit.
I will write a review when my rescheduled appointment comes up in July.

Excellent medical care (becoming a rarity, nowadays) and terrific staff. I wish I had discovered them about eight weeks ago, but they have been able to reverse ineffective treatment from other providers.

I’ve visited this place numerous times whenever I need to see a doctor. My primary doctor is Dr. Noelle who is awesome and I’ve also visited Dr. Connolly who is also wonderful. Both are professional and caring about their patients. Dr. Noël is very cheerful and energetic, he always knocks and then greets you with «Hello, Hello, Hello! How are you doing on this fine _​_​_​ (insert day of the week)?» Very pleasant and puts you at ease once the visit begins. Dr. Connolly is very laid back but knowledgeable. I visited him once about a series of rashes I had. We concluded it might be due to starch that’s from drycleaning. He prescribed some cream to fix the rashes and now I do drycleaning w/​o starch and no more rashes!
Both doctors are excellent and have great interactions with their patients. I’m not sure why there are a lot of bad reviews on here but I think it’s because a lot of patients don’t post any positive reviews since they take their visits for granted. They see hundreds of patients a week, unfortunetly not all of the appointments will make them happy and that’s probably on the patient instead of the doctor.
As far as I’m concerned, I’m happy with NOVA medical group!

My son was suffering from a terrible case of gastritis. We had been to several doctors over the course of several months. Everyone wanted to do a test and give him a different medicine, most of which made matters worse. He was in a great deal of pain and I could not find anyone who could give us any useful answers.
I finally sent out an SOS to friends who connected me with Dr Keenan. I sent her a message at 11pm on Thursday and she called me at 7:15 the next morning from her cell on her way in to work facing a full day of meetings (She is the CEO). She proceeded to rally her team, Ms Bonner, NP, Dr Kan and others. I communicated with the team that day and over the weekend via email — AND THEY RESPONDED!!!
I cannot say enough for the caring, consistent, persistent support this medical center has provided me and my son. Dr Kan is amazingly knowledgeable about the body and the gut especially, Ms Bonner is a tremendously competent and caring Nurse Practitioner and the organization is always on time, and far exceeded my expectations. Dr Kan gave him specific instructions and a diet and supplements and said within 90 days he would feel better — and he did. Thank you so much.

Their Naturopathic doctor, Sarah Giardenelli, is the best! I wish I had come to see her years ago. After years of chronic autoimmune diseases and weight struggles, my life is starting to change, and I can’t wait to see where this journey leads with Dr. Giardenelli as my guide!

So if you HAVE to go to a Drs office this is place to go! Dr Keenan is absolutely outstanding. I also would very highly recommend Dr Dondlinger and of course RN Rachael Bonner. They are all very approachable, knowledgeable and explain everything. Hats of to the entire staff in a first class facility!
Also be sure to grab a bite to eat the Garden of Eatin Grab & Go Café! n right out front for some very tasty healthy food
Scott Prentice

Love love LOVE this office – much cleaner and quicker than any of the other urgent care facilities. I go out of my way to drive to this one, despite living in Sterling.

I’ve been going here for years, but I think I’m done. Initially this practice was great — you could get an appointment anytime, be seen quickly, have nice and friendly people help you out, and have a decent doctor experience. Lately though, it’s gotten worse and worse there. Don’t bother showing up on time for your appointment. You’ll wait a minimum of 30 minutes to be seen if you’re lucky. The last time I was there it was an hour and 15 minutes, of that, an hour was in the actual exam room just waiting and waiting without so much as a peep from a nurse to tell me the doctor was running late. Calling to make an appointment is just as aggravating. Waiting ten minutes on hold to be told there are no appointments for days is not fun.
Every doctor I’ve seen in the last 2 years has left the practice so I never get the same doctor twice. You have to be seen for EVERYTHING. Don’t bother calling to ask for a prescription refill or a referral because they’ll make you come in and charge you a copay for it. Each doctor seems to be less and less enthusiastic to work there and the last one I saw complained about how she’s always running behind. There is no separation of their urgent care and their regular care so if too many urgent care walk-​ins show up, you’ll suffer for it despite having had an appointment for weeks. The staff never smiles and is never friendly, but I’m starting to see why. I guess it’s time for me to find a new office.

I took my daughter to the Urgent Care for an issue with her foot. We initially saw Dr. Nielsen (who is wonderful and help me with my back problem in Dec 2013), but was transferred to Dr. Bathaee as he is a foot specialist. There was a little wait, but Dr. Bathaee was very professional, courteous, and provided an explanation to every question. Dr. Bathaee also has an assistant named Kenyatta and she went above and beyond with assisting us with getting the proper equipment for my daughter’s injury. I highly recommend Nova Medical Group!

Please don’t waste your time going to this facility when it operates as an urgent care.
I have been there 3 times on different occasions, the doctors are just lazy and will waste one hour of your time with the paperwork and waiting and then just send you to urgent care.
Today the nurse practitioner was too lazy to do her job and sent my son to the ER for an ear infection! If they charge me anything, I will be filing a complaint with the insurance company for fraud.

Of the various locations, I have found the Ashburn office to be the one that runs closer to a reasonable schedule and more pleasant all around than the Leesburg office where I typically go.
My children love Dr. Noël (we call him Dr Chicken Little because he blows up the exam gloves and then draws faces that look like Chicken Little). He’s kind and reasonable and does not overreact or order unnecessary tests. He’s also a dad of children close to my children’s age, and I truly believes he suggests the same treatments for my children that he would for his children. That means a lot.

I have been going to Dr. Kan for acupuncture for a month now. He is fantastic! He’s always right on time with patients and is very thorough and attentive to your needs. And he makes sure you’re perfectly comfortable during your appointment. I had the community acupuncture today, versus private which I normally do. It was much better than I expected! The room was comfortable and warm and he had his usual music and calming sound machine on. I will definitely be doing the community acupuncture again!

Doctor Noelle is great. If you are going to go here, make sure you see him. He is always friendly and personable and is what you would want in a doctor.

The only reason they are getting two stars is for Dr. Conklin. He is the BEST doctor there.
The wait times are horrible and I wrote this recent letter on their «contact us» homepage:
«I called today to schedule an appointment for tomorrow. The office staff put me on hold and asked me to wait. The phone would ring back to the receptionist 3 – 5 times and I would hear a click, then hold music. I waited on the line for 9 minutes before they hung up the phone on me.
This isn’t the first time I have experienced poor customer service from your Ashburn staff. They are unattentive and sometimes rude. Your medical doctors have all been great, especially Dr. Conklin.
I am planning to pull my family out of the pratice due to your office staff and management.»

I recently had the opportunity to try their services as a new patient. The intake process was pretty smooth, and the receptionist was very helpful and efficient. I had no trouble getting an appointment the same day via the phone and they offer a patient portal for subsequent appointments and prescription refills.
My visit was accomplished in less than 20 minutes. Before I can finish my initial paperwork, I was already in a room taking my vitals, assigned an exam room and the doctor was seeing me going through our assessment. Being a medical professional myself, I am pretty aware of my condition and needs so we had a very smooth session. My prescription was filled out, and I left with what I needed quickly.
One glitch however to the session is that my doctor miswrote my dosage frequency and I had to come quickly back to get it corrected. A nurse case manager assisted me and I was able to get the prescription corrected and sent to my mail order pharmacy. I did followup subsequently on the phone because the incorrect dosage frequency went to the pharmacy despite my second visit but it did get corrected on the second try. No huge issue since I went ahead of my script expiring.
I switched my primary care manager after my Tricare PCM had departed from the new Walter Reed hospital and to be closer to my home. The facility is very pleasant, I had no waiting the two times I visited and get a competent person on the phone every time. After working in hospital settings for twenty years and having been on that side of the door, I can appreciate a well run clinic.
I think most will not be disappointed but medical issues and experiences are very hard to evaluate and rate so please understand that this is my account of my experience and your experience may not result in the same way.