Banana Republic

This store has the worst customer service and unfriendly sales associates. Some cannot be bothered to assist you, and those who can do not care at all about providing a pleasant shopping experience for the customer. I like Banana Republic clothes, but given the experiences I’ve had there I can no longer shop at this particular store.

I was pretty disappointed in my experience with this Banana when I went last weekend. I love their clothing since it caters to tall sizes in pants (which are great for work) and they have quality items that hold up well over time (which also helps justify the expense in the first place). Plus they usually have pretty good deals — this weekend it was 40% off all full priced merchandise. Score!
Unfortunately, the customer service could definitely use a little work here. I found a really pretty chambray dress that was the perfect knee length (hard to find for a 6’0″ tall girl like myself) but they didn’t have my size in stock. I first went to an associate who was behind one of the registers which was closed grabbing some hangers. I asked for her assistance and she totally blew me off. «Everything we have is out, so no we don’t have it.» As someone who worked in retail management, I understand that you may not have more in the back, but you have to at least make the customer feel like they matter and you’re willing to see if the item is somewhere it shouldn’t be. She could have easily looked in the computer to see if they had the size at all (maybe it was on a dressing room go-​back rack? Maybe someone had decided not to get it after all and left it at the register?). Either way — it would have been nice to know that they for sure did not carry it.
So the first associate blows me off and walks away without any help. Next I go to a different associate that seems nicer hoping for a different experience. Nope. This one proceed to tell me that they don’t typically carry my size in the department store’s location but I can always look online to see if I can find it and order it for myself. No offer to look online to see if it comes in my size, no offer to help me see if another store in the area carries it, nothing. She just makes me feel like I’m a too-​tall girl who is too big to fit in the clothing they carry!
Thanks but no thanks. I am an avid Banana shopper online but if they’re going to treat me as such when I visit their stores, I will be happy to take my money elsewhere.

This store by far has the worse customer service. Lazy employees that don’t want to help customers look for other sizes. In addition they rather have a line all the way to petites then open the other registers on the other side. It is a shame that I have to travel to Perimeter to get good customer service!

I did it. I braved the wilds of jean-​dom. A die-​hard jean devotee since a pair of splatter painted Guess ones that I convinced my mother to get me, c 1988 — I ventured into territory I swore I’d never enter.
I’ve been dedicated to the styles — and brands (translation, the very spendy ones) — that work for my figure, which means in recent years I have been dedicated to never wear skinnies.
Well. I got great new boots for Christmas (btw, not BR but BR does have a great shoe selection, and mid-​season sales on them), and I thought I just miiiight try some skinnies on this body. Love! I also found a great semi-​slouchy cap sleeved sweatshirt like top. Again, love. Right now, BR has lots of good layering pieces like this top, from long sleeve tees, medium and heavier sweaters…
Big store, with great mens, womens and petites selections. Prices are reasonable to a bit high on most things, but the look is stylish basics with a kick, and again — the sales multiple times a year can really get you some scores (oh, the jewelry selection is particularly good on deals).
Go, shop, and maybe try a new-​to-​you denim style.

My shopping experiences at the Lenox location have always far exceeded the experience at the Atlantic Station location. Not only is the selection at the Lenox store far greater than Atlantic Station, the customer service is truly superior at Lenox. There have been several occasions that I have been in the Atlantic Station location and was never approached by any of the workers in the store. However, the workers at the Lenox location have always gone above and beyond to make my shopping experience exceptional. From the workers on the floor, to the supervisors and the managers, the Lenox team definitely has the customer service thing mastered. In the future, I will not even waste my time entering the Atlantic Station store. I will just make my way over to Lenox for the shopping experience that I have come to cherish the Lenox store for.

I’ve been here a few times, but I suppose it’s time for a quick review… lol.
This particular location has two levels. The upper level is women’s apparel while the downstairs level is men’s. There is a small petite’s department here with a small selection of various accessories. The associates here were pretty friendly. The floor is pretty clean and well organized. This BR overall is pretty big and pleasant to shop at.

Banana Republic had excellent customer service great prices and they do basic tailoring as well. I was able to find exactly what I was looking for and the staff was very helpful in me finding the things i was looking for. I would definitely recommend this store in this location.

Found some cute summer gear! I never really look at their jewelry. .but today I made some excellent purchases. The employees are good at making suggestions and helping you make a selection for any occasion!

I’m actually pretty surprised by all the complaints at this store, as I consider it one of the best Bananas I’ve been in (and I’ve been in A LOT.)
Best selection in Atlanta, great sales, and the sales people are generally helpful. My boyfriend really likes the mens’ section downstairs, as it’s really large and has a good selection. This specific Banana sometimes has a few «weird» sizes in stock, like sweaters in Long and ³²⁄₃₆ pants. (I have a tall boyfriend. It’s a thing.) I also enjoy that this Banana has a good petite section. I can’t wear any petites but dresses, but I like that the option is there.
I come here a lot, because I live ⁵⁰⁄₅₀ between this and Perimeter. The Perimeter Banana has very little selection in comparison. I’ve encountered maybe ONE employee with an attitude, but most of the employees are helpful and genial.

I am a longtime customer of BR, interesting styles, though not much variety, and pretty good quality. However, they have a sale promotion practice that is just plain dishonest, a sort of bait and switch.
In large print, signs all over the store read «take an additional 40% off all markdowns.» Quite a good deal. However on arriving at checkout with the carefully selected items, one learns that in «mice type» barely visible to the naked eye is written «on the lesser of two items.» Even though I, like the customer in front of me, cheerfully told them they could keep all the stuff, I feel robbed of precious time. I won’t return soon.

Let me start by saying that I do not like malls nor shopping overall.
Having said this I was appalled today when I visited the Banana Republic store at Lenox and when I asked for assistance in the men’s store to find a jacket my size the sales associate indicated he was «off the clock»…Really? If that is the case what was he doing walking in the sales floor!!!
I like the store and the clothes they carry yet this level of non-​existent customer service is not acceptable in a store that is seeking to position itself as a premium clothing outlet. The one sales associate that was «on the clock» was not very helpful either — pretty pathetic if you ask me. In the future will avoid this store as I expect better service for the prices they charge.

Really pleasantly surprised with the high level of customer service at the Lenox Banana Republic today. I went in seeking a pair of shorts I saw on a woman at Fernbank earlier today, and came out several hours and several amazing pieces later. I can’t even tell you the last time I went into Banana and came out with loot – it’s usually just too freakin expensive and preppy. But I think I may have found my new (old) store!
I realized the other day I desperately needed some new shorts – hadn’t purchased new ones since college, but as it turns out quarter-​sized holes near the back pockets aren’t as unnoticeable as I’d thought. I mean, I thought since I was so pale my skin would just sort of blend in, but… no. ANYway, got the cutest new shorts today – best fit, best fabric. And a white structured tank my hubs says is his favorite shirt he’s seen on me in the ten years we’ve known each other. , Nuff said. Fanned.
The ladies helping me – Laura, Lauren, and several others – went above and beyond to help me choose flattering items, grabbed sizes for me with a smile, and were just so nice and professional. And I tried on a LOT.
Highly recommend, will be back for sure!
PS: They have a special promo this week for an extra 10% off everything for cardholders. Plus, you get an additional 25% off on everything in the store that’s been marked down. And there was a TON on sale, so it wasn’t as expensive as I thought it’d be.

Staff was helpful just on my very first trip here — ever after — 4 – 5 times, they are extremely lazy, not bothering to find out if a certain style is available in my size. One woman sent me to the wrong section of the store three times, so that I was going in circles looking for crop pants. Silly, really. It annoyed me that she was the giggling about it — when I didn’t think it funny. Staff is more helpful at the Perimeter location, but they have less selection — not much from the heritage or Monogram collection. Some of the employees at this location are arrogant/​rude. The nice woman who helped on my first trip here no longer works there. Better experience shopping online.

Just like any typical clothing store, the employees are harder to find than a passenger pigeon (it’s extinct by the way). No greeting, no offer to help until you actually pick something up, and then it’s pretty forceful selling but I do give it three stars for how stylish the clothes are and the chance to pick up a great bargain off of the sale rack. I was able to get a pair of $ 130 pants for $ 36.
As for the checkout experience, talk about Grumpy McGrumpster. If you’re not a people person, why work in retail? It’s the most people person oriented job out there. You deal with «customer» service, customers are usually people. The cashier was pretty unfriendly to the customers in front of me but at least nice to me since I kill them with kindness.
I was pretty disappointed in the sale rack as a whole. Not a lot of items are significant savings. Luckily the pants I found were just sitting out in the front and caught my eye. Otherwise, I wasn’t impressed. I think I’ll make the trip to the outlets before the school year starts for the big deals.

I am not a regular BR girl. I am more of a UCB girl, but I was in need of a professional outfit a few weeks ago. As always BR has some of the cutest professional clothes. Their petite sizes fit me perfectly. I find they have a good size petite section (especially the Lenox location).
The service changed since the last time I shopped at a BR. At least 5 people helped me while I was in the dressing room. Each person asked for my name, and even grabbed a few different shirts, jackets, and pants to try. I usually only need Mr. P’s opinion, but it doesn’t hurt to have someone else say that looks great (I know they are making a sale).
If you have your student id, you receive an automatic 15% off. That’s pretty good when you’re buying a $ 60 shirt. That’s my only gripe… their prices. UCB usually has 70% off sales, but I never catch those at BR. I wish they had more sales that actually made a difference in the price.
When we finally checked out, one of the guys that helped me in the dressing room remembered my name. He was so sweet. I’m filling out that survey so I can get my 15% off and give him some props.
In conclusion, pretty good variety for petites, great service, but high prices unless you have a coupon.

This store is bleh. So many price tags are actually missing from the product, so it’s kind of a surprise when you walk up to the register unless they have another one of the same product sitting next to it. Even then, the staff doesn’t always know their product very well and can have an issue typing in the numbers or guessing at the prices. But, at the same time, this leads to a potential bonus if you can talk the person running the register that the price is something different or possibly take off another tag and say that it fell off. Maybe get a bonus out of them. (don’t do this. It is immoral).

The sale rack was ok. and the people that worked there left me alone to find my own stuff, without being annoyingly bothersome.
I found a cute coat here, wasn’t expecting atl to be so cold. and I suprisingly found my coat here. for ½ off! wahooo… enough said!
BR in General, you find solid conservative working pieces. Nothing too trendy, in which you can incorporate to your fun pieces. I love BR and Gap and their parent companies.

The major awesome points for Banana Republic go to the friendly, helpful staff. Other than that, the prices are a bit high and I rarely ever find anything that I love unless I’m shopping for a job interview or a funeral. I do have a few winter essentials from here, though. Otherwise, I stick to the Gap for this sort of clothing.