Ferguson Heating & Air Conditioning

I have used them for 9 years to service my heating and air. We tried another company who constantly tried to upsell us at every visit and when they said my brand new house (they didn’t know that) needed a completely new system, we have three separate stories), I knew we had to get a second opinion. Alan is the owner and incredibly nice, but our own personal technician, Abraham is the BEST. Always punctual and thorough. The company’s most valuable asset however is one person anddone person only. Her name is Susan and she answers the phone, schedules everything and makes 100% sure that good service is the priority. My husband who is also a businessman has wanted to steal her away, but she is dedicated to Fergusons. They are incredible and worth every penny.

My air handler went out and after researching and reading several reviews for Ferguson and on other companies, Ferguson Heating and Air was my first call. I spoke with Jim Schmidt, after he listened to my situation he offered several options some within my budget and others that was manageable. He explained each option and also sent me email with the options. Jim listened and was very patient with me and answered all of my questions. We scheduled the diagnostic appointment, the tech was on time and very friendly, he answered all of my questions and gave me the problem from the diagnostic, the problem was my air handler and the air unit outside. I spoke with Jim about pricing and he worked out manageable price for the parts, labor and installation, after we schedule an appointment to fit my schedule.
Upon arrival, I was greeted in a friendly and professional manner the techs explained to me what they would be doing and about how long it would take to complete the work. They covered my carpets and were very neat and quiet. I had a great experience. I would gladly recommend Ferguson services to anyone. Thank you both for bringing air back into my home.

Horrible customer service. Appointment time wasn’t kept by them and apparently running late means 2+ hours late. I actually didn’t mind them running late but a telephone call would have been nice, and uh… professional. I missed three hours of work to be home, time I will not be compensated for. All Mark could do was state «we’re doing the best we can.» Really, Mark? Did you forget how to use a telephone? Needless to say, I am no longer a customer. I will take my maintenance contracts on two different properties elsewhere. As Clark Howard would say «Thank you Mr. No Service.»