Spa Sydell

I truly enjoyed my visit for th first time time to the midtown location my massage was awesome and Derrick is magical

This isn’t a review of the experience itself but of a policy… I booked a massage months in advanced and talked to the reservationist. Never did she tell me that if I wanted to book a female massage therapist it was a $ 10 up-​charge! That is utterly ridiculous! They also treat Groupon customers very rudely. There’s enough spa’s out there I won’t be getting another massage here.

Just to clarify this is for the Brookwood location. The ladies checking me in were courteous, and my 30-​minute massage was good. But the location itself is really shabby and off-​putting, the women’s restroom/​locker room just didn’t feel or look clean. So, it’s okay for a service if you’re doing it at this location out of convenience But I wouldn’t recommend it for a spa day for Mom or a bachelorette get-​together. Also, there seemed to be a lot of unhappy clients there – when I got into my robe and sat in the waiting room, two women were complaining loudly about the massages they’d just received – it was unnerving. Then when I left, yet another woman was complaining to the manager about her service – again, unnerving. Like I said, my massage was good, but I was eager to get out of there.

What an amazing experience! Not sure why anyone would say anything negative about the service here because it was excellent! I received a warm greeting from LISA! The absolute best massage I’ve had to date from Derrick and a sweet young lady by the name of Cory gave me a quick and painless wax treatment! To top it all off as I left LISA remembered my name… she was absolutely delightful!!! feeling relaxed and beautiful‼‼

Avoid this place! If you are going to spend a chunk of change on a spa treatment, choose a place that offers you decent customer service. Unfortunately, this does not include spa sydell in Buckhead, where I actually left feeling a little rattled versus the blissy relaxation I was looking for. I was running late for my appointment and tried to call in advance multiple times, only to discover the number just rang and rang. No recording, no direct number listed for the location on the website, nothing. I finally get a call from the Buckhead location asking where I am and explain that I couldn’t reach anyone for over an hour. The manager (?) person acts like I’m lying, but I get rescheduled for later. I arrive and the front desk folks are pretty curt, at best. The same manager person does verify that they were having phone problems, but no apology or anything. She barks at me to get upstairs because the technician is «waiting on me» even though I was on time. The facial I chose was nice, though I don’t have a comparison because it was the first time I’d had one. The technician was pleasant enough but definitely seemed like she was in a hurry and ended about 45 minutes in versus 60 like I paid for. Then, checking out, I had to endure the manager person again, who was (surprise!) still unpleasant. I had to write a check for the gratuity because they can’t add it to the bill total for some archaic reason. She told me I need to rewrite the check to say the person’s name instead of made out to cash. Ok. She was just so cold at every interaction. I instantly regretted dropping $ 200 because of this one person, not mention feeling like I’m cattle in an assembly line of a «spa.» I won’t be back.

Had a very nice spa day. Massage, facial, nails. All staff was courteous and lunch was tasty.

Had terrible service both times I visited.
First visit left with extreme burns on my face from a wax and second visit I received an average airbrush spray tan from an extremely rude employee.
Definitely not worth it to spend extra for this location. Spa Sydell is great but this location has been awful to deal with.

Compared to the Spa Sydell by Perimeter this one sucked! I was there on time but the masseuse took forever to get back in the room. It was freezing and smelled funny. Her massage felt like my grandmother just rubbing my skin, no professional healing hands there. She also took a 60 minute massage and turned it into 45. I won’t be going back!

I enjoyed this spa. I had heard not so great things about Spa Sydell in general but I was pleased with my visit. I was late and they still accommodated me. I had a massage with Sophia. She was very attentive and made sure I was comfy. I normally do not like massages. However, it was a surprise and I am glad that I went. I will definitely return. Thanks Sophia.

Enticed by a living social deal, we (my Sister in Law and I) booked two Swedish massages using aforementioned coupon. I was immediately asked if we had a coupon… it was downhill from there… I believe SPA Sydell coupon shames… can then tries to nickel and dime you after they get you in (via coupon). IDK, call me crazy, but after that… Ann at the Front desk needs a re-​fresher class in customer service, she held us for over 15 minutes — after she was caught in a LIE! During booking, I asked for a male masseuse (via my sister who called and made the reservation, but I was sitting right there next to her ;)… so when we get there, after going over a name vs a nick name and what she should enter to… insisting that she put a «name» in. and to this day still don’t know wtf happened with that… cause they never referred to her by name after that. come to think of it… tells us that there’s a mandatory 18% gratuity. this is presumptuous, mainly because, how will I know I will like his/​or her services that much to render an 18% gratuity and is it b/​c I’m using a coupon? of course it is! NOBODY else who enters their building has to pay an upfront gratuity.
Lockers. meh. (small and cramped, no real privacy… I put on robe, i break out in skin rash immediately… I asked an attendant for another one, which was short, but at least it didn’t make me itch. and the SLIPPERS. are NOT terry cloth slippers but men like rubber dollar store slippers that look like I should have brought a petrie dish to «test» them out beforehand, if you’re desperate. WE opted for the sandals we had on…
same experience as the other recent customers regarding the massage. my sister liked her tech i wish i knew her name, because she did speak highly of her. my tech, told me after an inquiry to use a little more pressure, that that would be an upgrade and that would be an extra $ 10. but we’ll work something out. ok. I’m thinking pro-​rate maybe? NOPE. I get to front desk and stop, ready to pay for upgrade when my lovely friend ANN says, «can I help you». I said, well, «while we were standing here, we noticed that everybody that came out of the elevator you called on them to check out, so we’re stopping, thinking that was part of the process. NOPE, not for COUPONERS… so, after running after me once we left. informing me while running out the door after me, saying, you didn’t pay the upgrade, so I said, it wasn’t for the full hour, isn’t it going to be pro-​rated, no, an upgrade is an upgrade, regardless of the time… oh. ok. I wish I knew that beforehand, but I had to remind myself that hey got their money up front with you, probably because you will most likely NEVER use their service again and they know that, but you satisfied a short term financial goal or if they get enough of us that are maybe visitors or first timers, then it was well worth it. especially when you top it off with sub par service. Thank you Spa Sydell and your treatment of me, my sister and fellow couponers –as it makes me feel PROUD to be frugal, it also was a STARK reminder to read reviews and check their coupon policy. Be well, Unilocalers!

So my last review on Spa Sydell (@ the Forum) didn’t deserve a star at all. After speaking with their corp office in regards to my experience I was asked to give them another try. So I finally did. I must say… I’m extremely pleased with the Buckhead location. The staff was very pleaseant on both visits (my consultation and visit for my service).
I had a mini facial with microdermabrasion as a n add-​on. Gaila did my consult and performed my service. She was amazing. She knew what she was talking about and was honest about things I could do to enhance my skin care. She did not try to force their products on me and shared some home remedies to use as well. I highly recommend this location and ask for Gaila. She made me feel as if I was in good hands. That type of feeling you have with your mom.

Fiancée gave me a «Day of Danielle» for Christmas, telling me basically to take his cc and do whatever I wanted… He wanted me to get a pedicure, get a massage, etc while he took care of the baby (dog) and then we would go to a romantic dinner… sounded great. I decided to go to Spa Sydell as I had heard great things in the past… well I guess the past is the past. I left my house 15 min earlier than I needed to because 1) I am always late and 2) I had nothing else better to do than to get there early and relax. I pulled up their address online and apparently it sent me to a corporate headquarters or something that was nowhere near their actual location. I used googlemaps to map them and it was a different address… it was over 20 minutes away. Great. I called them and told them what happened. I told them that I was on my way and would be a few minutes late. I asked if it would be better for me to push my appointment back to a different time so I wouldn’t be rushed and the appointment wouldn’t be cut short. The receptionist checked the schedule and told me it would not be a problem as there was no one scheduled after me. She told me she would let my technician know what had happened.
I come in and no one at the ground floor tells me where to go… I stand there for a moment, and finally ask a receptionist. They say, oh go to the elevators, they will take you to the locker rooms. I went in the elevator and waited while the lady at the upstairs reception area finished folding the washcloths… I would have expected her to stop and show me where I needed to go rather than continuing to fold for an additional 2 minutes. Oh well.
She finally showed me the locker rooms and I went in to change. Nothing special in the locker rooms… They weren’t nearly as fancy as some of the gyms that I go to, but they appeared clean. The robes however were a huge disappointment… When I think of a spa and their robes… I imagine big, plush, soft, fluffy robes. These were about as far from that as you could get. They were thin, made of that waffle weave material that shower curtains are made out of, much too short… honestly felt like I was super scandalous when I walked out of the locker room, and worst of all, it was very stiff, almost itchy. It was the worst robe I had ever put on my body… Even those cheap terry cloth ones would have been a huge step up.
My technician finally came to get me… note that by the time I got into the room, it was nearly 20 after. I had purchased a 60 minute swedish massage. The technician asked me what areas she should focus on… I said back. I had been doing a lot of back exercises and was fairly sore. She told me that would be a long time on the back… She proceeded to rub my back for about 15 minutes then move on to the rest of my body… legs, arms… Ok, not sure why you ask if you don’t really do what someone says. Honestly a child could have done about as good of a massage as she did. She didn’t apply any pressure at all. Towards the end of my appointment time, she kept checking her phone about every 30 seconds. Honestly this occurred about 15 times… I guess the second that it hit the appointment end time, she was out of there… It really frustrated me though, because I didn’t even get into the room until 20 after, so my hour-​long massage only lasted 40 minutes.
I was sorely disappointed with the massage that I received there. You would think that a place that charges that much would be more attentive, respectful, and actually do a good job.
I would not pay money to go there again.

Great place to get away in Atlanta if want a day spa environment. Nice music, locker rooms, steam room, robes, hot tea, waterfall sounds create great in town escape at affordable prices. The front desk staff is so nice. I felt like a new person after my services. Need to visit more often.

The atmosphere was warm and inviting. The smell in the rooms were so wonderful. This is the location I prefer over the others that I visited. Ramona was very thorough in explaining what she was going to do and in asking what my concerns were, which I appreciated. Rashid was friendly and thorough also in the service he provided. I would recommend this location and I will return for future services.

I received a gift certificate and used it for a facial and pedicure. The facility in my opinion is kind’ve dirty or maybe just old and outdated. It was WAY too busy and a little obnoxious. Pedicure was okay but def not worth $ 55, I’ve had better for $ 20.
Facial was extremely good… I had the Sydell ($ 95) and the therapist was great. Her name was Kori Jenkins I believe. I highly recommend her!!!

Booked an appointment on the recommendation of local friends and family. My services were very nice and enjoyable and I would recommend Felicia for a massage.
The temperature was on the cool side and the robes a bit short for the temperature. Upon leaving it seemed odd to me that I had to convince them to allow me to leave gratuity on my card. Apparently, they don’t do that and want cash only; would have been nice to mention upon booking or confirming.

I had previously gone there because I received a gift certificate from my husband. I got a massage. It was just ok.
For the remainder of my gift certificate I returned for a facial. It has a $ 95 price tag. I’m telling you, it was not worth $ 25.
She wiped my face with salicylic, and began extractions. She applied so much pressure to the point that it felt like it was cutting me.
I asked her if we were doing it that way all over my face. She replied, «yes». I told her I couldn’t take it on my forehead so she moved on to my cheeks. After a few jabs, she paused & said, «your skin is too sensitive for this, it’s swelling. Do you want to continue?» I said «I told you it was really hurting». & she replied that other people’s skin doesn’t react that way…
I had welts all over my cheeks and forehead.
So that part was stopped. Afterwards, she put a peppermint mask on my face, wiped it off after about 25 minutes & that was it… she took up the whole hour with a salicylic wash & peppermint mask & told me she was sorry it didn’t work out. When I got downstairs, the lady tried to give me a $ 20 for the crappy facial… NOTHING there costs $ 20.
I asked if she could do maybe a massage or something instead. She said no because I got my whole hour… I was furious. She kept me back there for a full hour with a peppermint mask & hand mitts…
I know that was done on purpose. So I refused the $ 20 gift card. I told her I’d never come back to use it. I will never return. For now on I’ll Only go to smaller spas that appreciate my business.

This place needs to be remolded. The sink drains are rusted, the bathrooms are outdated, rust on the doors, and smelled really stale. I’ve visted their other locations, this by far is the worst. If you can get beyond the facility, Maria is the person for a good deep tissue massage.

I was surprised with a massage and it did not disappoint. I think I’ve found my favorite masseuse — LEON. Oh boy. I’m typically the type of chick who always has to say, «Can you make the pressure a little more firm? A little deeper? A little harder?» Wait… that didn’t sound right. Anyways, Leon gave just the right amount of pressure and worked the shoulders and neck perfectly.
If I had advice to give, it would be that he needed to focus less on the tension in some areas of my body (I can’t help it, I’m full of tension, you won’t be able to alleviate the knots trust me) and more on the neck and back.
Slightly disappointed that the sauna was broken when I came. But services was so spectacular I’m willing to overlook it. LEON YOU THE MAN.

Spy Sydell is the THE BEST place to go for pampering by far. Period.
I’ve only been twice to a location, but each time I’ve come away similarly impressed with just how good Spa Sydell is. The staff, the interior, the ambiance, the changing rooms and the whole process. Spa Sydell has it down to an art.
When I found a Groupon recently for Spa Sydell massages at half their regular price, I jumped on it. One for me, one for my boyfriend, and less than two weeks later, we had simultaneous massages scheduled, and we were super excited.
When we arrived at the Midtown location, which occupies the same building complex as the Aveda Training Salon, it was about 10 minutes before our appointments and I was impressed as soon as we walked in the door. Spa Sydell Midtown is located on two floors. The first floor is the reception area where you check in and upstairs are all the changing rooms, treatment rooms and general relaxation area.
A wonderful receptionist checked us in quickly and sent us upstairs where another lady handed us robes and «slippers» (flip flops) to don in the nice changing rooms they have, which are complete with showers, a sauna and mirrors with all the fixins’ (mouth wash, combs, moisturizer, etc.).
Once my boyfriend and I had both put on our duds, we sat in the low lit seating area, which oozes tranquility and serenity with the soothing music, cups of water with lemon and calm demeanor of every staff member present.
Our masseuses, Marie and Erin came to get us quickly and within minutes we were whisked to our separate rooms (also low lighting, tranquil music and aroma therapy scented), told to undress and the pain (in a good way) began. Here’s one thing I find odd about Spa Sydell: when you get a «couple’s massage,» you’re not in the same room with your significant other, instead you’re in adjacent rooms with a window cut out between so you can see the other person, but it can also be closed up, if the two people being massaged aren’t together. For such a large, well-​run establishment, I would expect them to have one larger room dedicated solely to couples’ services at all times. My only «that’s odd» note.
I told Marie I had a lot of tension in my back and neck, and she really took it upon herself to get those knots out! At times I had to remind myself to breathe through the pain, but I’m sure it was worth it. Only once did I involuntarily flinch when she hit a pressure point, but otherwise, I’m proud to say, I took it all. When the hour was over (it really flew by except for those especially tough shoulder knots she dug into), I felt like I’d been lightly beaten — but in a good way.
The rich shea butter she’d rubbed all over me, got rinsed off in the shower before I changed back to my street clothes. My boyfriend didn’t do the same and complained his feet were slipping in his flip flops, initially, which was amusing.
We tipped (cash only) as we checked out downstairs and were on our way: slightly stiff, expecting a little soreness the next day, but ultimately feeling really good and relaxed. Man — I need to do that more often!