Unique Auto Appearance

I’ve used these guys in the past, but never again. Before completing the estimate, the owner handed her notes to a new employee. The car had a scratched bumper, and three noticeable scratches and door dings. I got a call when it was done. They remarked that the Dent guy was new and he forgot to fix the front fender dent. I noticed none of the other scratches and door dings had been fixed. They said they repaired the other side and would need another $ 800 to fix the dents I paid ~$ 1400 to fix. The passenger side had no scratches or dents coming in. We argued down to $ 400 additional, but the owner was curt and argued about which side was involved. In fact they could not find the original paperwork. They were inefficient, confused, did not take responsibility for their mistake and were plainly rude. You will likely pay more elsewhere if they get it right the first time. Ultimately they cost me more than other estimates I had received.

Awful experience! Bad customer service. My car was ready for two days and no one called. I had to call several times to find out the status of my car. The owner is unprofessional. Poor quality work! My paint job looks awful. I have tear drops in my paint and they can’t articulate why. They’ve repainted the same bumper 4 times and it still is not right. They told me to come back in 3 – 4 months and they will paint it again. Totally unacceptable! I will never spend my money there again.

I can’t say enough about how great the owner and staff here are! I’ve taken three different cars in and had bad damage on an Infinity that was repaired and looked showroom new! Dings and scratches removed on my MINI, again perfect results! Tinted windows on my 15 GTI, perfect and today damaged parts removed and replaced with perfect results!
All of above repairs were completed during a 3 year period and I will continue to use this amazing business for all car appearance /​repair needs!

Where do I start? First, they quoted me one price, then they came back and said that it didn’t cover all of the work.
Then, when they promised my vehicle was ready, it wasn’t. I had to wait an hour and a half for them to finish. By the time I got it, it was dark. Even then, I could see the mistakes made in the work. My door didn’t line up. They didn’t clean up and buff the work properly. The broke several parts on my bumper and blamed it on the manufacturer.
Then, the kicker came this past weekend when I had to replace the lightbulb that shines on the license plate. When I reached underneath, they had glued it all in place. I now have to break off the lens, replace the bulb and then buy a replacement lens.
Shoddy, shoddy work. I would NEVER recommend them.

Lisa, the owner of the business, was very friendly and professional. I had a small dent in my car door and they fixed it in under and hour. Kudos to her and her team. Many thanks and would recommend them for any auto body repair!

Well, I can admit I was a little apprehensive when I walked in but Scott made me feel a lot better or having redecorating a concrete wall with my car… I received really great, fast customer service. My car looks better than my bruised ego :)

This is my second repair with Unique Appearance. Both repairs have been handled quickly, professionally, and the results have made the dings undetectable. I am something of a perfectionist and I’m very pleased with the results. The other nice thing is that the work was completed quickly, while i waited. It doesn’t get much better than that!

Scott is a magician !! Fixed some dents and dings that I had thought werent
fixable !! I’ll be taking my other cars to him for sure!
andrew smith sandy springs

My car was damaged (see attached photos), and Dent Wizard (also known as Unique Auto Appearance) completed the work. As you can see from the photos, they did a great job repairing the damage. You can’t even tell any work was done, the paint blending is so good. I was very pleased with the outside of my car. So why the three stars?
To repair my panel, the door had to be taken apart, and when the door was reattached, the door handle was not attached fully and it also had deeply gouged scratches (see attached photo). I took my car back and Scott (the shop owner) explained that they don’t detach the door at his location, but he did manage to get the door handle back in place. To his credit, Scott offered me a free car wash and also offered to purchase a replacement door handle, but I was tired of the hassle of dealing with the car repair and decided to live with the scratched handle.
I would definitely return to Dent Wizard to have a paint job or dents popped out, but I would not use them for extensive repairs, like a broken fender, bumper or panel because I think if you take a car in for repair, it shouldn’t come back with new damage.

I just had a door ding removed by this Dent Wizard location and the results were amazing. The dent was small but on a contour line of my door and I thought it would be very difficult to remove since the dent would have to be re-​shaped to match the contour line. The owner of the store gave me a price, but told me it wouldn’t charge me if the dent didn’t come out to my satisfaction. Less than an hour later, the dent was gone. He even allowed me to observe the process and answered my questions regarding what he was doing. I strongly recommend this Dent Wizard location.