Wolf Camera and Image

While service via phone was polite and friendly (although a bit rushed), in person I found the «service» to be quite bland and definitely not helpful. Maybe I just caught someone on a bad day, but the guy that gave me my photos hardly said anything to me. When I looked at the prints (duplicates of 4 photos), one of the images looked like my fiancé had been sprayed with a water gun. It seemed to have something to do with the complex pattern of his shirt and hat, but when I pointed it out, the guy didn’t say ANYTHING. He didn’t offer an excuse, much less offer to reprint them. On top of it all, their parking lot is tiny and it’s on a very busy street, so the experience was already stressful before I walked in the door.
Fortunately, I’d happened to get a random «deal» so the prints were already free. I didn’t bother complaining because I figured it wouldn’t be worth the time for either parties. Instead, I ordered the same photo from Walgreens the next day and received surprisingly excellent prints. I don’t believe I’ll be visiting this store again. I’d advise either brightening or softening photos before having them printed here, perhaps that would prevent such oddities that I encountered.

Ordered prints from here on multiple occasions and they’ve always printed very quickly (within the hour). I placed an order today and when I called to see when they would be ready Nate informed me there was no way I would get them today and would not provide a time they would be ready tomorrow. When I inquired as to why, he informed me that it’s holiday time and they never provide timing during the holidays. Seems like that’s a time of year they should provide timing given that it’s likely a gift for someone. Quality is good, staff is questionable at best.

The best service! S/​o to Dennis!

I learned a valuable lesson today when I visited Wolf Camera to pick up some prints. The manager noticed me from my review and told me that she could take care of my issue; not only going forward, but also for previous orders where I did not get the discount. The lesson… Always deal in person with an issue instead of calling «corporate». This store cares about its customers; I took the easy way out and called a 1 – 800 number, got frustrated, and immediately posted a one-​star review (another lesson… wait a few days before posting a review). The store manager went out of her way to talk to me and resolve the problem. As mentioned before, the service and quality at Wolf are great… and their customer service is impeccable.

Great people. Reasonable prices. What’s not to like? Staff was very helpful in assisting my daughter crop and print photos including loading from her computer.

Helpful & knowledgable staff. Great selection of cameras & miscellaneous photo needs. My prints came out quickly & with great quality.

The only place to go for CDN passport photos. Last time I went to the Towne Lake location (now closed) and received excellent service then.
They have cameras, print processing, several associates to help you out.
Seems like camera shops are a rarity these days..

Had a great experience there in March of 2013. They were able to crop and enlarge a photo with much better results than I was expecting. Prices were reasonable, service was fast, and staff were friendly and knowledgeable.
Prices on the store merchandise seemed a bit steep, but the service prices seemed reasonable to me.

I’m about to head back over to this store for the fourth time in three days because they continue to not give us all of our prints that we’ve ordered. I just spoke with a man named Nick who was totally snippy with me on the phone when I asked why they had not given us the entire order. I know it is a busy time of year (holiday season), but all this store has to do is keep track of customer orders and hand over the prints when a customer comes in. I’d spend my money elsewhere in the future.

My experience at this wolf camera was fantastic. They walked out from behind the desk to immediately help me despite it being a self-​help service. They said it should be ready by Saturday, but when I asked for sooner they made it happen and called me this afternoon that it’s ready. While I was in there, I witnessed great service and concern for all the customers. Will definitely go here again.

Talked for around 30 minutes with Mr. Nate Henley here today. Fantastic guy, full of information, and very helpful! I came in near closing time and we actually talked until ten minutes after they were supposed to close. He didn’t mind giving out information, regardless of the time. Very, very helpful! I’d recommend talking to Mr. Nate if you visit according to the other reviews! Great guy!

Wolf’s good for digital.
Larissa — for film processing, (especially E6 slide processing) go to E-​Six Lab on Tenth Street and Howell Mill. They’re tops, fast, and pretty cheap for a Pro Lab.