Firestone Complete Auto Care

I have always had great customer service here. .when my regular mechanic shop is busy and need a quote or smallish repair i always take it here. nice pretty honest people. one quote i felt was overpriced… it was… other mechanic fixed for less. .but i trust these folks with my car. over ANY chain store of oil changes. or muffler/​tranny .SUPER BAD EXPERIENCE WITH AAMCO.MIDAS.

They told me a oil change would take a couple of hours, came back after 3 hours and they just started on my car. Should’ve just taken it to the dealership. This is the second time I have had this happen to me and I have learned my lesson. DON’T get any work done at this firestone.
Update– They didn’t have my oil filter in stock sent me home with my old oil filter.
Now I have to buy a oil filter horrible customer service.

Exceptional service and customer service. I usually hate having any auto service because my lack of knowledge and auto shops are constantly recommending services. This place, they are honest! If I dont understand what I need done, they will explain it or even show me what needs to be fixed. Love this place!!! Chris is awesome!

Brought my van in for a alignment and I was told a hour in a half to 2 hours. Called 2 hours after dropping it off and it wasn’t even looked at yet. He said it would be over a hour until they could even start! (it’s atleast a 45 min job so 2 more hours at a minimum) I can only imagine it’s because I have the lifetime alignments and they’re not going to make any money. I no longer will be using this Firestone.

booo, booo firestone my wife had a nail in a tire i told her to take it to firestone were i bought my set of tires i thought they would fix it for free like discount tire or les schwab (always free) they charged her $ 30.00. take advantage much, invoice #158 942 09/​09/​2015 it was $ 33.00.
rebalance a tire on a car with 15 000 miles, why.

Great customer service and and a great deal on tires. My previous set that I bought from Les Schwab for the same vehicle five years ago cost $ 1200. I budgeted this amount for tires this year as I knew the truck would need new tires. These guys gave me $ 100 off on top of a $ 70 mail-​in rebate. Final cost will be $ 700. That’s huge. A great experience all around.

Needed a alignment done and they got me in and out even without and appointment. Service was good and my car drives straight as an arrow. thanks guys

I’ve been using Firestone for many many years and they have always done great work. I’ve used them several times for some alignment issues, and they fixed it and also provided me with colored alignment specs showing the dimensions of my car. Keep on doing good work!

I just had to write a review today because customer service is hard to come by and today in a stressful car problem day I received friendly, helpful and truthful service from Chris. Thank you for all your help today!

I had a bearing go bad while I was visiting my family in South King County, and my dad offered to pay for it to be replaced, until Firestone told me that it would cost $ 1300 to replace the rear bearings, (yes both when only one was broken. They hadn’t even LOOKED at the other bearing yet.) and that the part had crumbled in his hands when he took it apart. They told me on the phone they absolutely couldn’t put it back together, and basically held my car hostage. Luckily I had taken four years of auto shop in high school and knew damn well I was being scammed, so I let it sit in their garage taking up a lift for three days, and then stormed in calling bull shit until they put it back together. I then drove it the sixty or some odd miles home on a now very loose and broken bearing and dropped it off at my regular shop in Bremerton, after hours with no prior notice. I wrapped the firestone estimate around my keys and dropped them in the mail slot. I called the next day early afternoon to see if they had found them and they told me not only was it done already, but it was only going to cost me a tenth of the estimated price from Firestone. $ 130 vs. $ 1300?
I will never use any Firestone shop again for anything!

Got suckered into this shop with a $ 19.99 oil change special. Scheduling was easy, the times were flexible. But just about everything after that was not what I would call pleasant. Upon getting my van back there were smudges on the steering wheel, the door handles (in and out), and on the hood. Clearly dirty hands were doing this and without care what paw prints he/​she left all over the car. It isn’t hard to wash your hands, is it?
Second, the big insult and the kicker that promises I won’t return, they do their complimentary inspections to basically tell you that your 10 year old car is indeed 10 years old and probably everything on it isn’t as it was the day the car rolled off the assembly line. Listening to them rattle off the list of maintenances NEEDED is comical. And I say that with confidence because I just had my transmission flushed and my coolant exchanged at the Chrysler dealer last November, but I was told both needed replacement. I tried to keep a straight face. A simple look at either fluid would have seen the levels were fine and the fluids clean/​new: clearly they didn’t look.
It’s a shady practice to just rattle off a list of items people need «repaired/​serviced» and HOPE they know none the better and trust your judgement. That’s irresponsible and dishonest.
Like a lot of places with cheap oil change promises, they change your oil for cheap. But what they really count on is telling you that everything on your car is falling apart and needs fixing. You can’t trust a shop that relies on scare tactics to get business. Avoid.
UPDATE: Corporate Firestone misses the point that it upsets customers when you see their employees try to take you (sell you services you DO NOT need), further enforcing my belief to avoid this shop.

Went there to do a buyer’s car inspection. And they gave us a really good price for it. Liked the service and got an expert opinion on the used car I was looking to buy. Now I own that car.
Only thing kind of negative is that they took too much time and we had to wait a lot.

My first visit was great. I got an oil change and tire rotation for under $ 24.00!
Staff was professional and respectful. Place was clean, had toys for the kids, a TV, and free coffee for me.
You can schedule online as late as one day ahead. I called and had an appointment in an hour, and was there only one hour.