NTB-National Tire & Battery

I came in to get an alignment on my car. The process took about 45 minutes which is what I was expecting. However, the outcome was less than stellar.
Upon checking out, I asked for the test results. A before and after test reading is standard for all alignments. The employee assisting me told me that their printer was out of ink and they had taken a picture of the results instead. This sounded fishy. I asked for the pictures and I was told that I could not get them. He told me that the car has to be hooked up to the machie to read the results which is accurate but he was obviously unwilling to do that again trying to get me out of the door.
How am I supposed to know anything was done without the results? I left and my car drove exactly the same as before. I decided to go to the Tire Kingdom in Evans later on that night to get the free alignment test that they offer. The men working in Evans gladly showed me the results on their machine (they were also out of ink) and explained to me what needed to be done but I definitely needed an alignment. My suspicion was confirmed. No work had been done on my car earlier that afternoon. And there was proof for them within the same company.
This morning I called to speak with the store manager and he offered to re-​do the job that should’ve been done right the first time. I had almost taken him up in that offer but I decided to speak with the regional manager and he offered me a full refund. You know the saying…‘fool me once…’? No thank you.
It is difficult to find an honest mechanic and if that’s what you’re looking for then don’t come here.