AM PM Animal Hospital

My family pets have always received excellent care here! They brought my Son’s cat, Midnight, back from the brink of death. During his 3 day stay at AM/​PM the caring staff was available by phone day or night to give us updates on his condition.
Then my 18 yr old cat, Mystic, was having a massive seizure and we rushed to AM/​PM. Unfortunately, she could not recover. The staff was so caring and respectful that we had lost a member of our family. They made a clay print of her paw for me and put her in a nice box so I could bury her at home.
The staff seem to always go the extra mile to help you! I trust my family pets to AM/​PM and we now bring them in for regular care.

I urge anyone to read this who has an emergency that involves a sick pet. AM PM Animal Hospital is not the place that you want to take a pet that needs any sort of diagnosis. If your pet needs shots or has a cut, go to AM PM and be prepared to pay double what you would pay at any other vet. However, if your pet is sick and needs emergency care due to illness and in need of hospitalization, do not take your pet to AM PM.
1. Over the course of 24 hours of hospitalization, you will speak with multiple veterinarians. They will each give you a conflicting diagnosis and next steps.
2. They push euthanasia when it may not be necessary. Please take my advice and get a 2^nd opinion if you see AM PM and they advise euthanasia.
3. They over-​prescribe medication. You will pay hundreds of dollars for medication to treat your pet when it may not be necessary.
4. Your pet will most likely be prescribed a ‘special’ type of food that can only be purchased at AM PM, which may not be necessary.
We have taken 1 dog and 2 cats to AM PM and have had multiple poor experiences. Please trust me when I say that AM PM is not equipped to handle sick pets. If AM PM is your only option and your pet is sick, and there is no sign of injury, PLEASE take your pet elsewhere. I wish I would have not made this mistake. Feel free to message me regarding my experiences with AM PM for more details.

I wish I could give them 0 stars as my experience here was a complete nightmare.
1. No other vet hospital or veterinary clinic in Austin costs this much.
2. The vet care my pet received was not good, and the vet who worked with us was extremely rude and shrill. I would’ve asked to see someone else but she was the only one available. Show me you’re professional and I’ll pay for that, I will also pay for good bedside manner.
3. They only care about the money, not the patient and not the customer. It’s the first time I’ve been to a veterinary clinic where the people don’t seem to care at all about the animals. Show me you care about the animals and I’ll pay for that up-​charge.
Note: If you question any of the charges, instead of politely explaining why they need to be done and why the bill is so high, they will instead try to kick you out. There is no questioning their list of tests and costs. I can fortunately afford to pay whatever it takes to insure my pet receives the best care possible, so if deemed necessary I will pay. But to not allow for any questioning, and then to treat me, the paying customer like dirt is not acceptable. Had I been given just a minimum amount of good bedside manner with a more professional vet, I probably wouldn’t be leaving this review.
Moral of the story: Don’t come here if you can avoid it.
If you need general care, find a different vet since there are plenty of really good ones in town. If it’s an emergency and it’s safe to do so, keep driving until you reach the next animal hospital or you might come to regret it.

It is conveniently located, but I would not go back. Just make sure you take a good look at the good doctors suggestions… He likes to pad the bill with extra, unnecessary treatments. Immediately my bill went from the $ 91 to see the snark vet for 60 seconds to $ 400 to run a bunch of unnecessary tests after which he was hinting at keeping my puppy for an additional eight hours to rack my bill up some more. I decided to get my puppy the few injections I thought she needed and ended up paying $ 150. Now that it’s the morning I’m going to take my pup to a real vet whom is passionate about saving animals not padding their bank account and pissed off to be at work.

Had a couple of really bad hot spots on my golden retriever. Was worried they would get infected and needed something to keep dog from scratching them. Regular vet was open on late Saturday, so called AM/​PM and they got me an appointment asap. Came in, didn’t wait long at all to meet with the vet. They did a great job cleaning my dog’s wounds and prescribed medicine and treatment. Within a few days, dog was a no worse for the wear. I was worried that the after-​hours/​emergency fee would be really high, but it was very reasonable. Highly recommend for emergencies if your regular vet is unavailable.

I filed a complaint with the Texas Board of Vet Medical Examiners… The owner Dr. Parker basically said they must have been busy in the back and she felt the complaint was unsubstanciated. This clearly shows what kind of person she is when it comes to customer complaints. If she had just spoken to me and apologized that would have been the end of it. Apparently she feels waiting in an exam room for 15 to 20 minutes with an injured animal is no big deal… My dog ended up having TPLO surgery for a completely ruptured ACL… No small matter. I filed a complaint because this is not the first time this has happened. Shame on you Dr. Parker… I’d suggest not taking your dog here after hours…

As a nervous puppy parent, I brought my 13 year old chihuahua in for an emergency visit and was very pleased! Dr. Vaughan was sweet, compassionate, and knowledgeable of what my little guy needed.
We had just a great experience that we’ve decided to make AM PM our permanent vet home!

Found a lost dog and brought him in to get checked for a microchip. They were very prompt about scanning him and then once they found out he was microchipped they took care of everything for us from getting the owner’s information to calling the owner. While we were waiting, they brought us a bowl of water for the dog and kept us updated on their progress.
This the first time we’ve been here and though we had a very positive experience, we’re only giving 4 stars because we don’t know anything about the vets or the treatment rooms. We would certainly come back though to find out more!

My friend found a stray cat and wanted to get it checked out in hopes of keeping it. They ran a bunch of expensive tests. The doctor (blonde woman with a cool haircut and tats) was super helpful and answered all our questions in a kind and understanding manner. The nurse (brown/​red head) had a completely different demeanor. We asked her a bunch of questions and she answered them as if we were complete idiots, making us feel incompetent. She talked down to us and did not help my friend’s concerns about the cat. We asked if the cat had rabies and she said she doesnt know bc she doesnt know the cat (neither did we) and the only way to find out is if it’s dead and they test the brain. So just to confirm out of shock because i have completely zero pet knowledge i asked again if there was no other way to confirm if it had rabies, and she said it can only be confirmed by euthanizing the cat, and sending the brain to a lab. I understand that is the way, however it could have been said in a more comforting manner. If a kid has an illness, the last thing a parent would like to hear is that either you can keep your kid and wonder if it has rabies or confirm its sickness by pulling the plug and then chopping up its brain. I’m sorry, but she had no empathy for us or the cat. So my friend just dished out 200 bucks for a stray cat that may or may not have rabies, but now has clean ears. The doc was nice but the nurse is rude. Shame on you.

I can’t even express in words how great AM/​PM is! No matter what’s happening, they’re friendly, helpful and super-​caring toward your four-​pawed friend and you! Everyone from the front desk (phone or in person) to the vet techs to the vets treat you right. They take time to listen, explain, provide options, and reassure you every step of the way. This vet also calls you if your fur baby is there overnight or for an entire day and you get regular updates. I came here the first time for a more urgent issue but now have this team as my regular vet. I’ve compared prices with several tests/​procedures here and they’re right on-​par with any other vet’s office. Simply put. they’re good folks!

My dog Riley has been to AM/​PM before for minor issues, until a few days ago I rushed over after Riley was consistently vomiting/​regurgitating at 1am.
The staff was so nice and helpful, especially at such late hours. Riley ended up having surgery and had to stay for two nights but they called my with consistent updates and even notified me of visiting hours. Even though I missed Riley so much, I felt comfortable leaving her there as they talked about cuddling with her and how they enjoyed her kisses. Riley’s such a loving dog so it made me happy to hear she was loving the staff and they loved her right back.
I now have Riley back with me and am glad that I am able to call AM/​PM with any questions or concerns I have. They treated her so kindly and am glad they cared for my baby.

Came here on Memorial day during the torrential rain fall. Our dog has been vomiting blood all morning which was really scary. From the time we called, Jessica answered the phone and was very kind and empathetic. We brought him in and waited about an hour-​not bad for one of the rare vet places to go to on a holiday. The front staff was very courteous and professional. They took a quick peak at him to triage. The vet, Dr. Smith was very compassionate and thorough. She was very personable and explained things to us and made sure our questions were answered. I wish my own medical providers were like her. Thankfully, our dog is doing better with their tender love and care!
Don’t let the reviews about the bill steer you away from here. They presented a bill of diagnostic treatments ahead of time and then they came back with additional estimated costs after treatment. You can consent to these things before they do anything. Yes, it is expensive. We don’t have pet insurance. Thankfully we don’t have to use emergency services too frequently and to me, my dog is my child. I don’t’ think the prices were out of the ordinary from other vet offices.
The level of expertise, professionalism, and empathy exhibited today was the best I’ve seen in a while.

The good: their hours and ability to get patients in when other places in town simply aren’t open. Also, the care has been thorough. AM/​PM has done the trick in a pinch.
The bad: watch the bill like a hawk and argue if you see unnecessary changes. The last time we went they tried to charge literally $ 500+ for a whole assortment of unnecessary tests and procedures — things that our regular vet has NEVER performed for the same health condition (it was a Sunday, hence our trip to AM/​PM). Thankfully, we spotted the problem before these procedures had been completed, so we were able to refuse them. Still, we would’ve been out an obscene amount of money for no good reason had we not had the foresight to see what was in store.
Use them when you must. They provide an incredibly important service and help protect our furry family members. But be vigilant. Super vigilant.

Earlier this week, I came home from work to find my dog had gotten really sick. Realizing it was after 5:00, I decided to take her to AM/​PM, and I am so glad I did! From the moment we walked in, everyone was so nice, which I really appreciated. Dr. Smith ran a series of tests and eventually determined that my pup had aspirate pneumonia, and she would need to stay overnight. I was super scared about leaving her, but the staff and doctors at AM/​PM called me every few hours with updates, which made me feel so much better. I really appreciated how patient and kind everyone was throughout the process.
My dog has been home for a few days now, and she is back to her normal self. I can’t thank AM/​PM enough for helping my Lulla get well!

My dog ingested an albuterol inhaler she got into and poison control told me to take her here. I did. The front desk staff was rude and wouldnt even let my dog in until I filled out all of the paperwork. Once we were in the room, all they were talking about was pricing estimates and money. Like… could you care about my dog a little more? I was charged $ 811 for her to stay overnight with an electrolyte and a pottasium iv in her. My dog is okay now but it was unbelievable how much they dont pay attention to your animal’s needs, and direct attention only towards money. I will never bring my dog here again.

If I could give them less than one star, I would. My cat was showing signs of another UTI as he’s had one before. Despite reading the reviews I decided to give them a try as I needed a vet with later hours.
BIG MISTAKE
To summarize, I paid $ 200 to get the exact diagnosis I told the doctor! First, there is a base charge for the visit. If you do go, schedule an appointment as walk-​ins are charges nearly double.
The facility itself is not bad. Typical waiting room. Both the assistant and the doctor, separately, tried to feel for my cat’s bladder and said they couldnt feel it. I would sagree with that if I didnt watch them ‘try’ for less than a minute.
I got sent home to collect his urine and a crap ton of medicine to boot. Personally, I felt they tried to over medicate my cat to pad the bill. I challenged them on it and they took one off.
Soon as I got home, my cat peed and I collected the sample. Interesting they couldnt feel it when his bladder was full. I return the sample. Took a day to hear back from them. The doc called and was like, ‘yeah he has a uti.” No shit sherlock. I told you that.
Now the medicine, they prescribe a giant horse pill that I dont care how amenable the cat, it aint gonna happen. I call to get a written script for the liquid form as I can get it cheaper elsewhere. They charge a fee to write the perscription if not filling it with them! They did offer to call it in to a pharmacy. I okay’d that.
Next day I go to pick up the prescription at the pharmacy I designated over the phone… they didnt call them!!! So I had to call them and they claimed it must have ‘Slipped through the cracks’ yeah, I bet it did.
I felt vindicated that my issues with them were not in my head when I talked to the pharmacist. Yeah… lets just say he had a hard time with them as well AND he questioned accuracy of their knowledge. And, according to the pharmacist, they made it seem like my cat had a realy bad UTI. Like epic proportions. But I have a voice mail from the doctor literally saying, ‘yeah, he has a uti. Take the medicine and he will be fine.’ is that doom and gloom? THANK YOU!
Their phone system is weird. Sometimes it sounds like someone picks up and then hangs up, nothing happens, etc. Generally I have to call twice to get through. So every time i calles them I had to deal with this.

I really like the vets here– we have been taking our dogs here for years and I trust them implicitly. Unfortunately, many members of the staff are incredibly rude. I’ve been treated poorly by the front desk and vet tech staff on numerous occasions and I’ve watched them treat others poorly (including once when a woman came in with her dog in an urgent condition and the staff treated her as though she wouldn’t be able to afford treatment, with not one ounce of compassion or respect). There are several vet techs who are fantastic– (zach) and one front desk employee (blonde, not sure of her name) — but I have a bad taste in my mouth from the ones who have been awful and am at the point where I may reluctantly switch vets. I’m not sure if the drs read Unilocal but I hope they do so that they don’t lose future long-​term customers because of their rude, unprofessional staff.
Update: I was contacted by the manager to discuss my concerns and I feel the staff has improved a lot since I wrote this. We are still loyal customers.

I’ve had nothing but great experiences with this team. We’ve had our little girl for just 8 months and she’s gone through her share of emergencies — pancreatitis, heartworm, bacterial infection. I found AM/​PM on Unilocal and headed over because it was close to home. Each time we’re greeted and promptly shown into a room. Sometimes there’s a wait, like any emergency room, but not usually. One time we showed up and HP was vomiting blood — they immediately came out and triaged her to assess if she was stable.
They explain everything to you in detail and give you estimates of what it will cost before they proceed with anything. Most of all they are honest — they will tell you what they recommend and what might just be optional. They are caring and empathetic — they understand that this dog is not just a dog — it’s family.
I have had great experiences with all the techs and all the doctors. AM/​PM always calls within the next few days after an appointment to follow up and ask how HP is doing.
This is my go to now for all appointments, check ups, everything. HP loves it too — much less nervous to go here than any other vet we’ve taken her to.
Last time we visited they weren’t quite sure what was wrong with her — did a couple of tests and they had to give me 2 – 3 different estimates before a different x-​ray angle showed them what it was. Sometimes this happens — at least they keep you informed each step of the way.
This place has my trust. Thank you, AM/​PM for taking care of my Hufflepuff.

Holy crap guys! WHAT A WHIRLWIND. My 4 year old puppy Vada one night, just falls off the bed and starts seizing. I google the closest emergency vet, and we hightail it to AM/​PM.
I’ll try to keep this clear and clean.
First night shift techs explination in order — incurable cancer, internal bleeding — needs a gnarly expensive plasma transfer. We fork the credit card and are hysterically ugly crying at each other. Literally, Sarah McLachlan is playing in the foyer. IF YOU ARE IN AN EMERGENCY VET IN THE MIDDLE OF THE NIGHT THIS IS NOT THE MUSIC YOU PLAY, this seems like common sense? This was undoubtedly foreshadowing the lack of foresight this establishment has.
shift change — some unknown disease, still not sure, internal bleeding, red cell blood counts fine, antibiotics, etc medications, all of which we pay for, trying to control the bleeding, still hysterically ugly crying at each other, another gnarly plasma transfusion. We have now almost paid $ 4,000, upfront.
We talk to the vet again and when we show up she has a «belly wrap» of duct tape around her stomach to «keep the bleeding down», again, red blood cell count fine. The vet tells us that she is most likely going to bleed out in the night, so we come, to do our final goodbyes.
While there we decide that we will take her home and let her pass with us instead of putting her down because they said she wasn’t in a ton of pain. Again, hysterically ugly crying on the floor telling Vada how much we loved her and thanking her for bringing us so much happiness. We brought her the yellow ball that almost never left her mouth.
THANK GOD, we had such reservations about putting her down. The next shift change the Vet (seemed like the head vet), called up and said there was in fact (and in a tone that was like «I have no idea why anyone would have ever told you this because repeatedly her red blood cell counts were fine») NO INTERNAL BLEEDING, and that she was going to be fine. It was anaphylaxis shock, and while her liver counts needed to be higher, she was going to live. We took her from there, to Frontier Trail, where they ran some tests and she was able to come home with us that night. LITERALLY 4 HOURS AFTER SAYING SHE WAS GOING TO DIE IN THE NIGHT.
Vada is fine, and back to her old self. While I’m glad that we got her to a vet as quick as we could and they «saved her life», the lack of professionalism, and knowledge made me question whether or not the credentials of the staff came from an online «academy».
PLEASE PLEASE PLEASE AM/​PM, DO NOT INSINUATE SOMEONE’S DOG BEING PUT TO SLEEP BECAUSE OF A MISDIAGNOSIS. The amount of emotional trama and time away from work was debilitating. People very commonly treat and feel that their pets are their children, and this was no difference for us.
I wish i would have been able to stop crying long enough to visibly be able to see the screen of my smart phone because then i would have googled simple medical terms and maybe questions things a bit more while they were doing them. MY BAD.
A terrible, terrible experience. We will never return and are following up.

My first encounter with this clinic was when my dog (who later came to find out) had ingested a sock. The staff was very sympathetic and caring, the technician even shared her own personal story of her dog’s sock-​eating tendencies. It made me feel less scared about the situation, and really showed me that they cared about my dog. They even had visiting hours for me to sit with my pup when he had to stay a couple days after surgery. They gave me a detailed price work up BEFORE the surgery, which I think is wonderful, so you are not hit with overwhelming costs that one could potentially not afford after the fact.
Since then, I have switched to using AM/​PM as my regular vet. They are always quick to answer the phone and get you back into a room, so you aren’t left out in the waiting room.
Each of the vets I have had the pleasure of meeting have been wonderful. They sit on the floor face to face with your dog for examinations, explain everything in detail in a manner that is easy to understand. Every technician has been wonderful as well.
I have nothing negative to say about this place. I wish I could name each staff member to recognize them for how wonderful they are, but seeing as there hasn’t been a bad one yet, they all deserve praise. They seem very knowledgable and well managed. The staff seem to be happy working there. It’s clean, yet still feels homey. I highly recommend.