Architectural Granite & Marble

I’m not a frequent Unilocaler; my terrible experience today compels me to write a review.
Short version: The place is pretty and has decent selection, but salespeople are too busy to notice you, or will selectively offer help. Hence, products from this place will not be going into my every-​square-​inch-​gets-​changed remodel.
Detailed version: This may be the least welcoming store I have ever experienced. My family and I walked into the showroom, and were not greeted at all. We spent 10 – 15 minutes walking around examining tile samples and quartz samples. Still, no one greeted us or offered any help. In the meantime, other customers received greetings. (I dislike being pestered while I shop, but I do expect a smile and a greeting when I enter. Call me old fashioned.)
When we were ready to go out to the yard, I stepped up to the desk with the clear look of a customer wanting assistance. All three employees were focused on a single customer, and none of them could be bothered to tear herself away to ask what I needed. The other customer stepped away, and I finally got an employee’s attention.
I was told how to get to each yard and how inventory is organized. We walked around the yards, getting excited about what we could do with the various materials and colors. Upon returning to the showroom, I spotted a customer and his small child step into a golf cart and zoom over to the yard. I didn’t know any golf carts were available, and I was really disappointed that I wasn’t offered one to make the walk in the heat a little more comfortable for my two little children.
At that point, I decided our experience was inexcusable, and that my remodeling dollars would be spent elsewhere.

I was told by a friend to check out AG&M and it did not disappoint.
My initial reaction was that is was so far out of the city, well it is not and it is worth the (not long and scenic) drive. My girlfriend and I are remodeling a new house and were just not sure in what direction we wanted to go counter top wise, after all this is a pretty big decision. The staff at AG&M was extremely helpful and knowledgeable. They taught us about the different types of natural stone and they really took their time with us asking us how we wanted our kitchen to function, look etc. They were quickly in-​tune in realizing that we were a little out of our comfort zone and a bit overwhelmed all the while remaining extremely patient with us. After a couple of visits we made our selection of Calacatta Gold and we couldn’t be happier with it.

This place is great. They had just what I was looking for; in and out with selection within an hour. The staff are knowledgeable, helpful, know exactly where material is located in yard. Because I am redoing my kitchen I had an idea of what I was looking for before I even went out there. I had my guy call in advance to make sure the material was in stock and I went and put in on hold. Now, if your looking to shop and have someone hold your hand the entire time; you might have a different experience. But if your looking for counter tops, know what your looking for, have the ability to think efficiently then I strongly recommend this place for new counters.

My husband and I stumbled on this place while searching for marble and tile for our guest bathroom remodel. We figured it would be more convenient to work with a place a few miles away rather than go with our guts and stick with the same companies we used for our kitchen remodel last year… what a mistake. The entire staff seemed to be too «busy» sitting around the front desk looking at their computers when we walked in. It took someone a good 5 minutes to even greet us. Once we found what we were looking for, the salesgirl prepared us a quote — never once leaving the comfort of her chair behind the counter.
It was our fault for not picking up on the unprofessionalism of this place from the get go, but we decided to place our order anyway. Turns out they had nothing in stock at the warehouse and we were told it would be about a week or two to receive our order. Part of our order arrived on time, but the remaining bulk of the order ended up being pushed back approximately two weeks from the original quoted timeframe. Never once did anyone call us with updates. In fact, we had to continuously call/​email them and never got a straight answer about anything until 2 – 3 days before the marble was actually delivered.
When we went in to pick up our order, we received the same rude non-​greeting by the girls sitting around their computers. All in all, I would recommend avoiding this place if you want to save yourself a headache. Apparently good customer service and a positive attitude are optional for the employees at AG&M. Check out Pacific Shores for a much better slab selection or The Tile Guy for any tile needs.

We had a pleasant experience here picking out a slab for our kitchen counter tops.
The staff was very friendly and helpful– and even offered us a bottle of water while we were looking around the yard. Although we knew along the lines of what kind of granite we wanted, the atmosphere of the place was so inviting that we walked around more than we intended to.
The facilities are very clean and organized. It is easy to delineate what is an upgraded slab versus a non-​upgraded slab in the yard. Also, the interior design center is also fabulous and is definitely on our future «To-​Do» list should we ever need to update our kitchen or bathrooms.
Since our contractor didn’t tell us how many granit slabs to reserve, we were able to reserve a lot of three for a week just in case (it ended up being that we only needed one). So that was convienent and very non-​stressful during a fairly stressful home building process.
There is much more than granite here, too. They have an extensive tile selection (both repeating tiles and accent pieces). They also have an array of Kohler fixtures and also many different kinds of sinks. Their showroom is definitely worth perusing — even if you’re out there just to look at a slab. You’ll never know what ideas you’ll get.
So I’d say we’d love to come back there again some day. The level of service and the selection definitely makes for a great experience.

AG&M was the third slab yard I visited. It’s way out in the boonies, at least for North Austinites, being all the way out on 71 west of town.
They have a big facility, very slick with an overhead pick crane (the other yards used modified forklifts).
The slab selection was not as extensive as I expected from the size and sophistication of the site, unfortunately, it seemed on par with Young Stone and less than Pacific Shore Stone.
On the bright side they do have more of a marble selection, and their (awesomely decorated) showroom (with gorgeous bathroom) has a bunch of backsplashes on display.
Worth a visit if you’re picking out rocks.