Austin Perio Health

I’ve been coming here for all my periodontal needs for more than 10 yrs and have never been disappointed with the friendliness, professionalism and competence of the entire staff. Dr. Spencer has always been great to work with and Dr. Chapa is a wonderful compliment to the team.

I was referred by my general dentist after an inflammation of back molar. Thought I could possibly lose the tooth. Came to see Dr. Chapa and after examination was told the situation could be addressed. A treatment plan in place and so far so good. Office was friendly and helpful getting me in for an appointment.

Dr. Chapa and his staff were just great! He treated my implant like ‘his baby’ and did everything with the utmost care and consideration until my implant and I ‘graduated.’ Very careful and thorough, he took care of each tiny detail with extra attention and gentleness. His staff is always pleasant, personable and professional. I hope I don’t need another implant, but if I do, Dr. Chapa will be the one to do it!

I had a excellent experience at Austin Perio Health. Thank you Dr. Spencer for taking care of my teeth problem so well!

My 9 year old daughter needed to have a gum graft, not a normal procedure for a child. The periodontist her dentist recommended was out of network, so we came to Unilocal to look for another that was in network and found Austin Perio Health.
We went in for a consultation and felt comfortable with the doctor and all the staff, all were very friendly and full of information. We went ahead and planned the surgery, the staff gave us all the details we needed about the medications, the procedure itself, and then the recovery time. I sat in during the procedure and was thoroughly impressed at how great Dr Spencer and the nurse, Cleo, were with a nervous little girl. She wore an eye mask and listened to her music the whole time — she told me the shots hurt, but that was it. We even got a call that evening from Dr Spencer checking up on her.
If you’re in need of a periodontist, this is the place.

Staff was very friendly. Were able to assist with moving an appointment when I became ill.

Dr. Chapa spent a great deal of time checking my new implant and any bite problems. Additionally he explained how biting and chewing affect implants and the health of adjacent teeth. His Dental Assistant was terrific.

I’ve been coming here for years. Dr. Spencer and everyone are great, very professional and caring. Peggy does a great job cleaning my teeth. I highly recommend them.

I hate going to the dentist, so it’s hard for me to ever be positive about the experience, but everyone at Dr Spencer’s office is especially kind and professional I always leave thinking «that wasn’t so bad, I shouldn’t be such a baby». They are wonderful about keeping me on schedule and suggesting new ways to keep my teeth healthy that I haven’t thought about. I have recommended them to others and will continue to do so.

My experience with Austin Periohealth has been excellent — they are gentle and caring and always do an great job.

I highly recommend Dr. Spencer and Austin Perio Health. The staff was welcoming, friendly and very professional. Walked in very anxious and after my visit felt relieved and confident. Dr. Spencer was very detailed and clear explaining the procedure and so was his assistant Cleo. I’m not looking forward to my procedure but am confident that it will be a great result!

Dr. Spencer and Austin Perio Health have been awesome over the years! The service has been excellent and my teeth and gums are in good shape despite having gum issues for quite a time.

I love this place! The staff is so caring and so good at what they do! And Dr. Chapa explains everything! He’s so gentle and comprehensive with his treatment.

I am appending my several updates from initially great first visit to subsequent decent visits to insurance follow-​up credit conversation frustrations. Upon hearing of my negative hiccups from visiting this practice, Dr. Chapa reached out to me and left me a voicemail to ask me to call him back at the office or on his personal cell. I returned his call and we had a civilized, polite discussion that stemmed from the small hiccups turning into the little things that added and gave me that negative perception.
I will preface this by saying that in no way was I angry with Dr Chapa or dissatisfied with him during the surgery or any work performed on my implant. The work and quality that he performed was great and I truly appreciate the professional and courteous manner he has from every single visit that I’ve had with him. The frustration was solely from not having anyone from the medical insurance department give me great follow up which can be understandable when people that I previously last talked to for a follow up are not in office and thus getting the «I’m sorry, we don’t have any idea what you’re talking about, please re-​explain your entire situation» can be a bit frustrating. That and the few times that I politely asked to be followed up on my credit for refunds every time I called, felt like I was being very bothersome and pestering them when they had better things to do than follow up on my wanting an update.
If there is anything unsatisfactory, I would hope one could reach out to Dr. Chapa to discuss as he has the business practice of hearing open feedback and should anyone have any frustrations, be heard and ensure they are made aware of why they may feel that way. Our conversation together helped me move past the dissatisfaction I had as I received a check for several follow up items that were previously not clearly discussed by all parties but Dr. Chapa has made things right.
After all, when dealing with anything medical or dental payment related, these costs paid do add up and to understand how working with insurance and the money being applied to debts could be broken down for better transparency when dealing with hefty price tag on dental procedures. That way I wouldn’t feel as swindled if someone were to ask me for the hefty payment of what my insurance didn’t cover. Some people are OK with being left out on the dark for these sorts of things. However, as a well informed customer who does ask tons of questions regarding the bill, I do want to emphasize their process sounds like it will improve over time as they gain experience. Local Austin business and dentist practitioners are still here and honest! Thank you very much for the great follow up and listening to this customer.
Overall: Additional outsource of services for ImagDental that was missed and included my extra $ 89 fee was because my first set of results came back with something a miss and Dr. Chapa wanted to have follow up details to ensure everything was OK. Unfortunately no one at either practice explained these extra services and ImagDent called me saying I «just needed to pay more because Dr. Chapa forgot to check a box». Communication there was mismanaged but was fully explained at the end when I spoke with Dr. Chapa. Pieces turned over to my dentist from Dr. Chapa for installation of my implant were also covered by my dentist and thus the communication «to be had with Dr. Chapa of a refund on parts turned over» was not had of who would supply the additional pieces needed for the impressions to make my tooth. If all was communicated to all parties, I’m sure this would not have been as big of an ordeal that I thought it was made out to be.

This review is for the front desk only, I have yet to schedule treatment and am unsure if I will.
Liz from the front desk has called repeatedly to schedule treatment. I haven’t had the opportunity to call back due to a busy travel schedule for both work and personal. Since I haven’t called back I have received two calls per week to remind me about my treatment options and to schedule treatment. I’m unused to this «attention» and am used to calling back at my convenience instead of being called multiple times in a short period of time. I’ll leave a follow up review if I return for treatment. The only reason I would not return for treatment is because of the reasons for this poor review — the doctors all were nice and professional and explained the procedures in detail during the consultation.