Central Security

Brandon was here on time, replaced our battery and was out in a jiff. I’m still very happy with their monitoring service, which calls EVERY TIME after an alarm goes off. When I was with Brinks, I paid out the nose for their system and they didn’t call half the time an alarm was accidentally tripped. I’m also happy not having to be locked into a 3-​year contract! I just can’t say enough good about these people, very impressed as always, and very grateful to have an honest company for my security needs.

First class folks with great customer service.
I highly recommend this company if you are looking for home monitoring.

I found Russell on Unilocal.He came over within a few days and had everything installed. The cost was ¹⁄₃ of what the big names were charging. The monthly rate was very competitive and there was no long term lock in. I used him the entire time I was in my home. We never had a real break in but there were accidental false alarms because of visitor or family. So we know it worked well if it was the real thing. The only reason I stopped was because I moved. When I left I asked for a referral because I hope to continue with his company.

So far I have nothing but good things to say regarding this company. I asked way too many questions and every time Jay was nothing but helpful and thorough. They showed up on time for the installation and did and nice job while providing a quality system. They have competitor rates to the other companies but far exceed them in quality and customer service. I would recommend them to anyone looking to secure their home or business

Brandon came out to my house and replaced the board and 2 keypads on my old DSC 632 security system. He took his time and explained everything to me. He set up all the codes, fully tested the system and the sensors and did an amazing job. I highly recommend Central Security, they are amazing!

This is a great security company. They are locally owned by a very nice young couple. This is our third home with a security system in different cities and by far the best. In the past, if there was a problem, someone came out and we paid for the service call and the needed work. Central Security warrants their work, comes promptly, does whatever is needed and there is no charge. If you are installing a security system, this is the company to use!

I’m sad. I thought I wrote this review MONTHS ago!
Vivint came door to door. Having wanted an alarm system for a while they pushed me into their like 5 year commitment. I couldn’t sleep that night and cancelled the next day. I contacted Central security and loved how Brandon did not push me to do anything I wasn’t ready for. I can NOT stand hard sellers. Just let me decided. Let me breath. I called him back a couple days later and he came out to install the system. Our house was pre-​wired but we wanted to back up to cell phone. We also installed a motion and he took careful thought in placing where the furry creatures wouldn’t set it off (and it hasn’t happened)
I don’t like contracts. I want to know if you are giving me terrible service I can walk away. I have been happy with my decision to use Central and I sleep more peacefully at night!

I contacted Central based on the strong Unilocal ratings. My goals were to find a service not requiring multi year and find a company local. Russell came out on time and explained what equipment was already in the house and what was needed for the type of monitoring we wanted. He had to schedule a second trip due to additional equipment but was able to get everything taken care for us in a pretty short period of time around our schedules.
The 5 stars are for the quality of service on the sales call and implementation, the cost of service, the features with the service like remote monitoring, and meeting my two initial goals for the contract and local business support.

By far, the best customer service, monitoring, and rates available. Team and dispatch immediately answer our calls and visit for service requests — one time, Jay, our rep, waited over an hour before we returned to our property. Poor Jay even had to deal with our neighbor calling the cops on him — but hey, we really got our value because we had our alarm system and a live person to watch our property! Can’t beat the prices — I’ve used ADT before and for the same rate, we were offered way more and definitely feel safe in our home.

Seriously, call ADT, Brinks or any of the other big alarm companies. .. and then call Central Security. Instead of being pushed into a 3-​yr contact, upsells on equipment and general scare tactics, you’ll experience the exact opposite with Central.
Called, made an appointment for the following day and Brandon showed up exactly on time. My system was acting up and Brandon straightened everything out — no charge. And I signed up for their no-​contract (just month to month) monitoring service Everything was so easy.
I was also interested in camera security and Brandon patiently explained my options. I decided to wait for some new technology on its way and that was totally cool with Brandon. No pressure, no worries.
If you need an alarm, repairs or monitoring, do yourself a favor and call Central Security.

Had my system about a month now. I like it. Brandon was very professional and took out the time to explain every point. I ordered some extra equipment however he was not able to get me the «updated» equipment I had inquired about. Also come to find out the most up to date keypads (LCD) was not even offered to me. I was thinking I was getting the latest and the greatest with a new system. Don’t get me wrong the system suits my needs however I am a bit of a techy and don’t mind paying the extra cost for having the latest technology. I think what really attracted to me was the no contract monitoring fee but it seems I paid upfront on equipment which most other companies seem to waive or have lower prices. My advice to anyone that would like to order a new system have them bring the system before they install it that way you know exactly what you are getting in regards to keypad, wireless motion etc. I can say Brandon took care of us and we have no complaints thus far.

I had an old system in our home that needed to be «fixed» and operational. I looked at Unilocal — my go to online review — and saw the strong reviews for Central Security. I also know there are other security companies out there to stay away from. I called Central and scheduled a time for Brandon to come to our home. He came out and quickly found the problem, put in a new motion detector and had us up and running within 45 minutes. The 90 day contract is key — don’t get locked in for 3 + years with other companies.
Brandon is knowledgeable and professional — At this time, I am very satisfied. I will write another review after I have experience with the monitoring service.

Brandon was very professional. Never once tried to up-​sale us on anything. He explained all of our options and let the final decision be ours.
Within an hour and half the system was installed, he explained how it worked and explained all the cost associated with installing and monitoring.
Excellent customer service!

Another satisfied customer… I didn’t even bother with other estimates and dealing with ADT sales. I knew right away that Central Security would be right for me.
Dealing with Brandon was a breeze, he scheduled an initial visit, met with my husband and gave him all the information we required to set up security in our house. It didn’t take long for us to decide — the prices are incredibly affordable. Plus we had no desire to set up a land-​line with Time Warner (like I need another reason to give that horrible company my money.) We were able to opt for the wireless option, which lets you receive calls to your cell phones — excellent!
After set-​up and a false alarm late one night, Brandon came by and checked out the house to discover a sensor had fallen off. He fixed it and sweetly conversed with my in-​laws about the ins and outs of the security system. He was very patient and informative.
Overall, I’d give Central System a hundred stars… and it doesn’t hurt that Brandon is very easy on the eyes ladies :)

I have to thank all the Unilocalers before me for the helpful reviews on Central Security. I didn’t take the process of getting a home security system lightly. Boy… am I happy I went with Central Security right off the bat. There is a reason every review I saw is 5 STARS! I wish more companies would take note of the wonderful customer service AND affordable prices. Brandon, the owner, who installed the system is a great guy to know. He is super smart and really easy to talk to. Plus, the system itself is awesome! You can use a really simple phone app to control the system. I couldn’t be a happier customer!

Brandon is top notch. He’s not super pushy like ADT was when we asked them to come give us an estimate. He only charged us for the price of the equipment, which was really nice and saved us a lot of money compared to the other quotes we got from other companies.
I’d definitely recommend getting these guys as your security system provider. ADT sucks.

Thanks to Unilocal… I found Central Security!
If you are in the market for a security system — look no further. They have all 5-​star reviews in Unilocal — which proves a point — particularly knowing that most people generally blog in Unilocal when they are unhappy about something.
Pros:
— They are a local company — you get personal attention.
— Brandon who does the installation was quite knowledgable.
— Benee who generally answers the phone is patient and courteous
— Their monitoring fee is very reasonable — 20 bucks a month. (compare to ~30 — 35 bucks)
— No long term contracts — just 3 months advance cancellation notice (compare that to 2 – 3 years by other companies)
— If there is some issue with your system — they’ll come to check it out for free
Cons:
— None so far (believe me, I’ll post them if I find any :))
I strongly recommend Central Security.

I meant to write a review the week of the install, but I wanted to see how things went before I did. So here I am now!
So, this all started with a call to ADT. Yes, yes, I know they suck, but I wanted to get a baseline price from them before I started out on my own. I dont have a home phone, so I knew it would need to include the wireless portion. ADT sales people are high pressure and annoying. Besides the fact they dont know a thing about security systems. They only know sales. Anyway, they quoted me 65 a month and a required 2 years contract. I laughed… I hung up.
Next, I hit Unilocal and start asking around to friends. No friends had a security system installed but one and he is a DYI guy. So then I searched Unilocal I found Central Security sitting quietly in the top 5 hits and figured I would give him a call.
Brandon answered the phone. Nice guy. Laid back. And his website seemed to really convey his knowledge of security systems. He showed up the next day and got to work. My system was new, but the board wasn’t compatible. No problem. He installed a new board for the system and updated the codes. Rerouted the system to call the monitoring company and I was done!
I had some cat issues with the room sensor in the following days. Not his fault, they climb and such. Not only did he remove it and fill the wiring hole, but he also didn’t charge me a thing. Only cost up front were the key fobs and wireless communication. Total per month, 30 bucks WITH wireless. No contract, just two months notice before cancelling.
Great guy, excellent work. Glad to be supporting a local business instead of a mega crook like ADT. And for you girls out there, he is cute too :)

Had a nightmare dealing with ADT. Absolutely the worst here in Austin. So looked for alternatives. Found Central Security. Called them and Brandon showed up for the appointment on time. Got the whole system working and switched over.
All of this was done after months of ADT blowing it — in just a couple of hours. System now monitored, half the cost and got some problem door/​windows repaired.
Support a local business and avoid dealing with the rip-​off alarm companies by doing business with these guys if you’re looking for a reliable alarm company that is honest in Austin.

I contacted Central Security Tuesday afternoon, looking for someone to do an estimate on Wednesday morning. I spoke with Brandon Adams who said he’d try to get someone there as early as I was hoping.
I received a call to let me know the tech was on his way. He seemed very knowledgeable, was professional, and helpful. I received the estimate and will post additional information after I secure a couple more estimates and make my decision.
The rates for service and support seem much better than most other service providers.