Colonial Grand At Onion Creek

They will double bill you and when you complain they will send collections after you. Would not recommend to anyone.

DO NOT RENT OR LEASE IN THIS COMMUNITY!
Colonial Grand at Onion Creek is all about nickel and diming tenants for everything.
I moved into the community in July 2014 while I searched for my house. I only wished I could have moved from the community sooner.
Below are some of the issues I experienced:
If you move in on a weekend you will incur a $ 50+ fee or additional «admin charges» for not properly transferring your utilities, despite the fact that it is impossible to transfer utilities on weekends since the city does not make the change on weekends. Also if the city does not get to your request, through no fault of yours, expect the same bogus admin charge tacked on to the actual amount of utility used. So your $ 5 of utility used could turn into $ 75.
You have to provide your own light bulbs, they will not provide them. Oh but they will graciously install the bulbs you purchase… thanks! Seems also that they have electrical issues with the buildings since the bulbs in my apartment were constantly blowing or shorting out. Probably why they instituted the purchase your own bulbs policy.
There is one trash area for the entire community. Despite being charged a trash removal fee monthly, the trash removal is terrible and often garbage is piled up outside the trash area. Seems to be a nice hangout for the stray cats in the community though.
You are required to pay a monthly cable TV charge of $ 50, that is supposed to include HBO. However, the service is inconsistent. So there are days you may or may not get the to watch channels for this mandatory cable service you are paying for.
Finally, you are required to pay a $ 149 express cleaning fee when you move no matter how clean you leave the apartment. Seems like just another way to again nickel and dime people.
If you have the option to live in a nice well run community without the nickel and dime or mandatory fees for terrible service please choose that… Colonial Grand at Onion Creek is not that place.

Just an update on what happened. We tried paying rent after they took care of one of our issues in good faith, though would not pay the hundreds in late fees. I sent them a notice to terminate the lease for the wiring short if they did not fix it within the week so Janie dropped the rent back off to us then we got an eviction notice AFTER our notice to terminate. They didn’t fix it so we moved. Days later and we’re in court defending our position. The chain of events that led to that point was SO childish and stupid the Judge had a hard time understanding what was going on. Once she, the Judge, finally understood everything she basically asked what we were doing there made the judgment in our favor, ie no eviction, and sent us on our way with, what seemed to be, the same dumbfounded look as to the behavior from Kimberly that we gave ourselves.
We were out and willing to just move on with our lives but then a couple weeks later I get a call from probably the rudest collections agent EVER [Hunter/​Warfield] telling me that my partner and I «owe» Colonial Grand $ 5,000 for the eviction, effectively, and other normal wear and tear charges and threatened that if we didn’t pay they would be putting it on our credit history. So as of right now we have sued Colonial Grand for Retaliation and asked for an injunction for the MAA/​Hunter/​Warfield Extortion.
I’ve recieved emails from people asking how they can break their lease. Honestly, I don’t know in your situation but you have rights
and should excercise them against F***k sticks like these who try to step on them!
Landlords cannot charge for normal wear and tear, they cannot retroactively charge for an eviction, they cannot charge for a lease that YOU have legally terminated!!!
Know your rights peeps or you’re doomed to be F***ed over by these pricks.
Other useful links:
— Breakdown of your rights
— Good FAQ
— Help if you need it

Yes the apartment complex looks beautiful and is quiet, this is the reason I’ve always wanted to stop and look even if all the apartment locators I have dealt with have always told me to stay away. Something about management being horrid…
Fast forward a week I drag my sister to at least go see them. We walk in and start walking around the office because nobody greets us. As we are in the center lobby I see a very upset woman come in and tell a bigger lady in the back «can we talk now or where» she was very angry. The two women which I believe was the property manager and a tenant go into an office right behind a leasing agent’s desk. LOL there is a glass panel as the wall so you could see EVERYTHING even from the lobby. Hands being thrown in the air, yelling going back and forth between both of them. Then… leasing agent says hello please come sit at my desk and we do RIGHT IN FRONT OF THE GLASS PANEL. My sister is a shy one so she begins asking about pricing completely ignoring the fact that wwe is going on behind the leasing agents head. They ask my opinion and I said «what I’m sorry I can’t concentrate with this fight in the background». The leasing agent apologized and explained some tenants don’t like the answers that they get. She was really nice and calm. From there the wwe was over, the tenant burst out angry and left. Pest control gets there and talks to that evil big manager and she says «no there’s a mistake I didn’t order all those apartments to be done» to the PEST CONTROL. Our leasing agent then looks up and says” I ordered all the ones you checked off” (she said this with NO attitude NO rudeness), then the manager says looking dead at this poor girl well I ONLY checked it off because that’s what you told me. THE OFFICE WENT SILENT, 8 PEOPLE IN THE OFFICE! I then got up and apologized to the leasing agent but it was a mistake coming. I just don’t get how this lady is able to mistreat her employees like that. I felt horrible for her. If I had a job to offer I’d take her with me because she was good at her job. I hope that manager gets fired or that colonial grand replaces her! We also went to another colonial grand and we’re told they get a lot of complaints from that property for the SAME REASON. OMG why is she still there. Please don’t move here unless you want to have a wwe match.

Lived here for 2 years. The people seem pretty nice when they are showing you in, but just as soon as you sign the lease, they turn. Since moving in, their website has not charged me rent even after I’ve gone through all the steps and gotten a confirmation email saying the payment was accepted twice. Not until a few days later that I realize the money is still in my account, and they’re charging a huge late fee. Luckily, after a pretty big fit, they took the charges off, but I had to basically yell while there was another potential customer there to get it.
Also, the vent in our bathroom became a waterfall during a rain around 2PM. Office was open, but no one answered our call, and no one returned the call. So, we were bailing water out of the bathroom all evening. Finally 3 days later, someone responded to the service call, but said he’d have to let the office know that the roof was messed up. Needless to say, it’s been 2 months, and it still leaks. The maintenance guys are nice, don’t get me wrong. But the people in the office are worthless.
Also, if you are looking to park your car, do a little math before you move here. There is not even one space for every apartment. I’ve had to park on Onion Creek and walk in the evening before. Which can be creepy.
And finally, if you ever are assaulted in the parking lot by a drunken neighbor, and decide to report it to the main office, you are wasting your breath. They don’t care that they have at least one tenant that drinks heavily, and tries to start fights with random neighbors and lights off fireworks at night. Because, well, it happens when the office is closed. And again, they don’t return calls, so why would they bother listening to any messages?
Although the apt inside is nice, I won’t miss it.

Please read full review to ensure ACCURATE rating!
This place is a real beauty and the way the apartments are built just equals awesome.
The units are like small houses with their own private entrances, the yards are always kept nice and they are always clean and neat! These are my favorite things about the complex!
I am IN LOVE with my apartment. The whole application process was a breeze which I was worried about with my bad credit history but I still was able to get approved due to my income.
Here is where things get rough, I have only lived here since November and I still love my apartment but management (Janie) is horrible. The staff (Ahmed and Kimberly) was so helpful in getting everything I needed done and within a reasonable time, things didn’t start going downhill until I was introduced to the manager in the front office and now have had nothing but a horrible experience with her. I hate leaving reviews but after I got another phone call from her 2 days ago I have now decided so early we will not be renewing our lease. The first incident is when she requested info we had indeed already provided her with, only for her to find it AS SOON as I went INTO the office. Next she was not cooperative when it was time to receive our referral reward of 200 dollars off rent, next she calls my phone (while I am at work) speaks to me like a child when she says my bridesmaids and I trashed one of the clubhouse rooms and «her and the front office staff had to clean it for 2 hours, it was left in horrible condition and it was unacceptable». We had a Sunday brunch and I am sorry to say we are not WILD enough to have caused the damage she insisted we produced. I was very sorry we did not move the 8 chairs and 2 tables back to their original areas (about 3 – 4 feet where they were supposed to be) but there is no reason she needed to call and belittle me as if I were a child or even worse, AN ENEMY. I want to be able to go to the front office staff and ask for help when I need anything of them within their means but now I just hate the thought of even having to come in contact with such a vile person such as Janie. I am very sorry to say she has not only been rude to myself, my fiancé, and my best friend who also lives in another unit in the complex but she has been rude to my neighbors above us and to my neighbors 3 doors down. I thought maybe I just had bad experiences with her but it seems everyone I come into contact with who lives in the complex has nothing but grim, horrid, and heinous things to say about her. Do NOT rent from here, or at least not while she is there during her working hours. She will make your experience here horrendous. If you need help, Ahmed is the one you should try to get into contact with or even Kimberly or Lauren. This lady has to hate her job): Poor thing. Thanks for listening!

Realtors beware you might not get paid for your work. Took them 5 months to get me my commission. Worst complex and company I have ever worked with bringing clients to be renters. Should only take 30 days at most. Waiting on manager to return because no one can find the commission check.
Update 45 minutes later: I been waiting close to a little under an hour now and still no word from manager and employees here say she will not call them back or respond to text. Never ever ever ever do business with these guys.
Update 2: Manager finally responded to make an appointment!!! WORST SERVICE EVER!
Update 3: Hour later I have the check and experienced some very rude property managers. Stay AWAY!

I lived at these apartments for 18 mos. When I left, I did a walk through with office staff and I gave them my forwarding address and phone number. They kept my non-​refundable pet deposit and I never heard from them again. Well last week I did my annual credit check on my credit history and they put a non-​payment for 574.00. I immediately called the apartments, called for 5 days, no one returned my call. On Friday I finally spoke with someone and I was told to call the collection agency. Called the Collection agency and they informed me I was charged for painting and carpeting. I explained I did a walk through with the office staff when I turned in the keys. The Collection Officer explained it was best for me to just pay the 574.00. I said «No I would not because I left the place in great shape». It was just me and my 2 4 lb Yorkies, c’mon how much damage could we have done. I even covered all the nail holes, and I was told they were going to paint the place anyway. Today I called the office and spoke to staff again. Janie the staff person, told me I had no recourse. I asked to speak to the manager and I was told she was aware of the situation and I would not receive a call back. I said «Yeah like all the letters you guys sent, but somehow left my apartment number off the address». Of course they were sent back to them. She again explained she was sorry, but I had no recourse and I could not negotiate with anyone. I explained that I would then give them a bad review on every place I could write a review and she told me they didn’t care and it would not matter anyway, I could do what ever I wanted.