Jiffy Lube

Very bad experience. Was in hurry and was told it would take 30 minutes. I was asked what type of oil I wanted and I asked the cost. Was quoted over $ 200 for my diesel truck. I normally pay $ 75 – 90 so I told them I was moving on and didn’t want the oil changed. That’s when they let me know the oil was already drained. I hadn’t authorized anything! Not having a choice, I had to go with a lower grade oil. All this took over an hour. Don’t waste your time as plenty of local shops have more experience and much better pricing. I knew better than trying Jiffy Lube again.

Not sure why some of the previous reviews are so negative. I go there for years now, and they’re always nice, polite, easy to work with. Just had an oil change yesterday and everything went smoothly.

Rick and his team went out of their way to find air and cabin filters that they didn’t have in stock. Many thanks for a job well done.

This is the best Jiffy Lube I have been to. The staff is always very friendly and helpful. They are never pushy or rude, which has been my experience at several other locations. I have an older car which caused issues in the past, like they don’t have my filter or they didn’t put enough oil in the car, but this location is the exception. The manager Travis is extremely helpful and has wonderful costumer service as well as the rest of the staff.

Terrible customer service. I dropped off my vehicle to get a new head light and specifically asked if they can change out headlights for my exact type of vehicle. They assured me they could. Because they were going to take over an hour to get it to it I paid for a taxi across town so I could get to work and then I received a call from them that they were unable to fix my headlight because they don’t carry the bulbs. That would have been GREAT to know before I paid a hefty taxi fee and when I could have gone to a different location that was able to service my vehicle before it gets dark and I risk getting a ticket. Never going back here again.

Went in for an oil change and asked them to preform some other services. Brian, the manager, pulled me outside to go over the ticket.
Since this is where they usually up-​sale, I was curious as to what else they were going to try to get from me. To my surprise, Brian told me he didn’t recommend the service I asked for and said it would basically be a waste of money. I was really surprised by this and definitely appreciated his honesty. This is the first time I have been to this location, but it was a first in my history with Jiffy Lube that someone didn’t try to up-​sale me and I leave with the feeling that I just got screwed over. I don’t think I have ever been to the same oil change place twice, and usually try to avoid Jiffy Lubes, but I will definitely come back to this location for future oil changes and services.

Google Jiffy Lube is a scam and read the pages of hits you get, it’s for a reason, and this location is no different. The coupons you have never apply to what you had done. The oil change is always more than advertised, if it says 29.95 on the billboard you can be certain they did some other version of an oil change that costs more w/​o asking or advising you. The people who work there are imbeciles who not only try to fast talk you also won’t stop talking about nothing, which could explain my next sentence about them. The amount of time it takes them to do something as simple as change the oil is just beyond stupid.
This is based on a first hand experience from a visit that took place Saturday Sept 12^th 2015
Unilocal,
If you want to remove this again, do it for reasons other than not being a firsthand experience.

Awesome place! Everyone so friendly and quick service! Brian was so helpful! Thank you so much!

Do NOT trust this Jiffy Lube. Just got back from the dealership after hearing a scraping sound coming from the bottom of my car while driving on the highway. Turns out this location did not properly replace the splash guard, and there were 6 missing clips and 2 missing bolts. I cannot believe the headache I had to go through trying to get this resolved. I have been going to Jiffy Lube my entire life, but I will NEVER go again. If they didn’t know how to properly do service on my vehicle, they should have said so.
Jiffy Lube, you just lost a lifetime customer.

Once again stellar performance. A lot of new faces and one very familiar face. Congratulations to Brian for making general manager of the store. So far under his leadership my will change went very well and I was pleased to hear of Brian’s promotion. I definitely recommend this place for your car

This is the best Jiffy Lube I’ve ever been to. Everybody there was very polite and they were quick! I will only go to this location from now on.

As a woman getting my car checked is always a toss up. However, this Jiffy Lube is my all time favorite — they make me feel so comfortable and really look out for their customers best interest. The OPS Manager Brian is extremely helpful, whenever they recommend a service he educates me on why it’s important and proves why I need it.
I wouldn’t go anywhere but here for my cars check ups! Thanks Brian and his team af Jiffy Lube!

Manager at this location was very rude. I brought my car in as my mechanic noticed my oil drain plug was dripping. I didn’t have the exact information on hand so I asked him to just check things out and see if anything may look funky. The manager ended up giving me an ear full that my mechanic was pulling my chain and spoke to me in a pretty condescending manner.
After leaving I found the note from my mechanic so I called back to ask the manager’s opinion. He proceeded to talk over me and ended the conversation by hanging up on me.
Oil changes may (or may not) be fine but customer service is definitely one star.

My Check Engine light was on and Brian and Hamilton stayed late after closing to help me get my oil fixed and my State Inspection complete. Thank You guys! I highly recommend this location!!!

I was in the Jiffy Lube today on Spicewood Springs today and had EXCELLENT service! Thank you Cal and Brian, you went above and beyond! I will definitely be back.

came here 15 minutes before closing for an inspection. There was 3 people ahead of me but was not turned away. less than 30 minutes later I was out the door with a passing inspection. They were courteous and polite. :) WAY BETTER THAN FIRESTONE!

Finding a good oil change place in Austin has proven to be a bit more of a challenge than it should be. I thought I had found «the place» when I found this location near my office about a year ago. Service was absolutely amazing, it was rather fast, and they always had coupons for their services.
Well, I went in today for an oil change on a new vehicle that we just purchased. Decided to go with the full synthetic, for which they quoted me a price. Then, they started tacking on fees for «extra oil» and other things. When I balked at this, they said they would discount it a bit to take care of that. Showed me a price. Later, when I went to check out, it was a different price. Seriously? After nearly an HOUR of waiting and wrangling over price, we finally walked out of there. Thankfully, they finally accepted a coupon I had, and gave us a better price on the cost of the oil change.
However, their list of services included in their «Premium Oil Change» list vacuuming the interior of the car, as well as cleaning the windows. None of that was done. Plus, my coolant, window washer fluid, etc. were not topped off, and one of the caps was left open. Then, they pulled my car outside with the window down in the rain and left it there. Just wow…
Now another problem… this place has THREE work bays, so one would assume that they could service at least 3 cars at a time, right? WRONG. When I came in, they had one bay blocked with boxes, one bay blocked while they were working on some kind of tire issue, which left ONE bay open to do oil changes. I was told it would be 30 — 35 minutes until it was completed. It took nearly an hour and a half to change my oil… seriously? My car sat in the bay unattended for a long time before anyone came back to even look at it.
This place has obviously made some changes, as it is not the stellar service shop that it used to be. Wish it was… as it is very convenient to work.

Came once over a year ago for an oil change and it took about an hour and a half. Never came back for an oil change, but decided to try getting my state car inspection here today. Was told 45 minutes to an hour so I went for a walk and returned after 55 minutes. I sat down to wait and finally asked how much longer after another 20 minutes had passed.
It ended up taking a total of an hour and 45 minutes. The funny thing is I heard the same employee giving the 45 minutes to an hour wait time to another customer even though they were obviously backed up. Even though they are super convenient to my house, I won’t return here.

they are the neighborhood guys, quick service, reasonable prices and a smile.
I’ll be back…

Just went in at 11:30am & out before noon! Professional & Super friendly team.
Thanks for taking care of me and my little ZX2!