Jos A Bank

I don’t know what it is with this place: I seem to be the only one getting a good deal. Maybe because my demands are low, or they smell the grad-​student poverty on me, but I seem to always leave happy. I go in, tell them I’m a broke student looking to fake authority via a professional wardrobe, and that I’d like some shirts and blazers. They find things that fit me, look good, and are on super clearance. (Their full price is several times anyone’s budget, and only a lunatic would pay it, as it’s merely a gimmick to introduce their constant buy-​one-​get-​two sales.) Maybe things go wrong when you’re looking for something more specific or are on a tight schedule for an event. Maybe they don’t. I guess I don’t really care and can only speak for myself, and, for what that’s worth, I’m a fan.

This is the worst mens store I have ever been too. I have come into this store twice already and both times the customer service was horrible. I went in today during lunch and was dressed casually in jeans and a button up. Every time I step into this place they give you this look like you dont belong. I usually see very few if any people ever in there. So I was walking around for a bit before anybody decided to see if needed help. Three people working there doing really nothing. So finally this overwieght white man asked me ifI had been helped so I told him that I was looking for dress shirts. He started to tell me about the shirts they had. He said he would only let me try them on if I was going to buy. I said okay just cause I wanted to see how they would fit. The fit was okay but I just wasnt ready to buy then and there. When I told him this he looked at me like i was stupid. I apoligized to him if he had to refold the shirt but I dont like to be forced into anything. Now I understood he may have been trying to make a sale but its the overall experience this place gave me. I would never come back here and I hope no one else does.

Seeing how I owe them a suit, I figured the least I could do is write them a good review.
Long story short I took them up on the buy 1 get 3 suit deal in December. When I went to pick up my suits, I was in a rush and did not check if I got my order correct. 3 weeks later I finally try on my 4^th suit and I’m drowning it in. Oops not mine. I go in and they quickly exchange it for mine despite the fact that I probably lost them a customer (whosever suit I had taken). Great service!

I placed an online order 11÷26÷14 for 2 pairs of pants to be sent to my son in Seattle. I asked my son on December 8^th, did you get the pants? Answer no. I go online to check the order and it says «status held». I call the 800 number and they say that they can see the order but it appears it has been cancelled even though the online status says held. She says she can’t help me but she can transfer me to customer service. I speak with customer service and she says the order wasn’t cancelled but the order was held – I said why didn’t you people contact me and leave a voice mail message or send me an email message – she says «I don’t know” — she also says «I can’t help you – I have to transfer you to another department — the «AVS» department. I said what is that – I get an incomprehensible response. Then, I get the AVS department on the line and discover that they have been holding the order all this time because they had to «verify the shipping address because it was different from the billing address” – I said are you kidding me? That you haven’t bothered to contact the customer and leave any messages in all this time when I don’t even know there is any issue with the order placed. Nordstrom’s wouldn’t do this. Frontgate wouldn’t do this. Amazon would never do this. Zappos doesn’t do this. I place online orders to send to my out of state children all the time. I told the nice man that this would be my first and last order with Jos A Banks. The worst customer service experience I’ve ever had. You place and order and surprise you have no idea it never shipped!!! Then you call the 800 number and have to speak to 3 different departments… Management must be completely inept and incompetent to run a business like this.

Thanks JoS A Bank — you helped me get a nice suit and great deal at Mens Wearhouse.
OK, so Saturday I walk in, cannot get a foot in the door before I am approached by a salesmen who rushes me to the size and suit he wants me to buy. Does not measure me, or even ask me if I have a color or style I am looking for. Never once did I feel like a customer that had a choice, but more like a customer being told what I am going to buy and that I will buy it now. I told him I do not need it until mid-​December once I had a chance to get a word in, and the response was horrible. He said «just be sure to give us two weeks to make alterations» and after that I could not get anyone to come near me as if I had Ebola. The quality might be great, but for a $ 900 suit you better treat me like I am a person, and not treat me like I am going trick or treating in a suit store and I will be happy with what you decide I want /​need.

Do not have your suit tailored here. My sales rep, Steve, was great; knowledgeable and personable, he chose a great suit for me. However — the tailor is unprofessional; he mis-​measured my suit, left it too loose in the waist, cut the legs too short, and did a shoddy job with the seat. When I asked for it to be fixed he kept saying «you look great. It looks great.» The worst part is the pants pockets stick out like elephant ears which I asked another tailor is the result of the waist being improperly cut. This tailor LIED saying «it’s the style; it’s so you can find your pockets. I will not be shopping here again because of this tailor’s actions.

The service I received here was outstanding.
I’ve been a JAB customer for many years. Once or twice a year, they have a 65% off sale on almost everything. Seriously, probably 90% of their stock is marked down, and that is on top of the 20% code you can use at check out (online.) What a deal! (However, please note they are very clever marketing and pricing gurus. Their corporate strategy entails marking up their regular prices SIGNIFICANTLY and offering sales all of the time, therefore the customer sees a $ 750.00 suit marked down 50% to $ 375.00 and thinks the quality and value are probably better than they actually are. JAB is a middle of the road clothier, similar to Brooks Brothers, but in all honesty, maybe not even that good.) Wait until you can get at least 80% off EVERYTHING and you can grab a good deal on quality clothing. Most importantly, I always recommend spending the extra money to get everything you buy, anywhere, tailored. A tailored, middle of the road suit will look sharp, trust me.
As a bit of an aside, JAB offers a more conservative wardrobe, so you might want to look elsewhere for double breasted, bright and bold colored/​patterned type stuff. It’s just well made, reasonably priced navy, gray, black, tans, and subtle pinstripe garments, for the most part.
Well, once every other year or so I will buy a «nicer» whatever looks good and other items as needed. This year, I needed a few more things than usual. I ordered everything online and when it came, I was disappointed to realize I was no longer a 32 waist, yeah, little too snug. I took everything in to the store, expecting to have to send a few things back through the store, but no, the team really took care of me. They said they could tailor EVERYTHING I had brought in, and even charge me next to nothing for the two pairs of slacks I needed an inch or two taken out of, awesome!
Now, I’m not sharing the following information trying to be hilariously self-​deprecating, I just want to let future customers know what great tailoring JAB delivers. Right, so my height (6’0″), waist (32 – 34 depending) and arms (34 shirt) are about the only normal features of my body/​frame. I have short legs (weird looking), a longer torso, as well as very pronounced shoulder, chest and buttocks areas. This has been the case since I was in high school and at least one tailor, in the past, found my frame a bit «odd» and «challenging.»
JAB dressed me right. Waists now fit comfortably with no pocket bowing, hems break perfectly on my shoe, and my jackets have a nice, subtle hourglass shape.
Great customer service, tailoring, and price! Unless they maliciously hurt someone I love, I am a customer for life.

I went all over town searching for something to wear to the Golden Age of Hollywood Unilocal event. I tried every men’s clothing store downtown I could find. The staff at Jos A Bank while unable to find what I needed took the time to try. I did end up buying a shirt that I later returned a couple hours later after I was unable to find a suit vest without issue.
I’m very appreciative of the service I received even though they were unable to find what I needed.

Do yourself a favor and never, ever go to this store or do business with them online. Customer service is something they do not understand or practice. My forst experience with them was a little over a year ago. I walked into the store, it was empty, and none of the staff approached me. Not even a «Hello.» i just walked out and went elsewhere to buy two suits.
This past Christmas, I was given a gift card to Jos A. Bank. I figured a year past, so things had to of improved seeing they couldn’t sink any lower. I was treated like I didn’t deserve to lick their shoes. Absolute snobs. They had their noses so high, I could see their little, insignificant brains. So I walked out. Again.
Time to try their online service seeing it’s the only way to not have to deal with stuck-​up idiots. The bulk of the order shipped… except for one item. It’s on backorder and expected to ship on ¹⁄₆. January 7^th rolls around with no word, so I email them. It takes two days for a reply, and I’m informed the date got pushed back to ¹⁄₁₃. On 1/​17, I contact them again about the status. They replay the next day saying, «Our records indicate an error has occurred while processing your order and the order is currently on a held status.» I am instructed to call customer service. At least I don’t have to talk to anyone at the Congress store. After several attempts and who knows how long of holding, I finally get a person on the line. It turns out rudeness is a requirement for any position at this company. I’m told there is an address problem, and I’m transferred to the address verification team before I can even utter a word. I immediately get voice mail and leave a message. Four days later, I email them for the status of my order and instruct them to find someone who can do their job correctly. After another four days, I send another email letting them know that no one has responded to my email from eight days ago or from my email from days ago. I also informed them that Better Business Bureau is CC’d on the email. I get a response the next day, 1/​28, that my order is shipping ¹⁄₂₉.
Buyer beware!

Worst customer service I have ever experienced. I was in here this afternoon and was treated like a vagrant. The employee who helped me claimed to be the manager. After I approached him for assistance and explained I needed to buy a sport coat today, he made several very rude comments to the effect of him not approving of my presence in the store and suggesting that he didn’t have any stock available. Even after he had me try on multiple misfitting coats, he refused to take my measurements. He asked my name, and when I told him, he replied that he didn’t care. This was literally the worst I have been treated at a retail establishment; I will never return.