Macy’s

Stopped here last night to look at a mattress that my girlfriend liked. We were ready to buy it, but were never able to complete the purchase. After waiting in the department for at least 30 minutes without acknowledgement by the one salesman on duty, he told us that he was busy helping another customer and at several intervals told us he was «almost done, another five minutes.» After nearly an hour in the department, we left the department and went to find a manager. The manager on duty, Joy, could not have been less interested. She told us that they only had one employee in that department and that those sales take a long time to complete. She took no ownership of the issue nor did she offer solutions. It’s little wonder to me why people go online and avoid going to Macy’s.

Tyler from the men’s department is the fucking laziest guy I have ever encounter in this world.
Really? He’s gonna ask me to go get the other pair shoe i wanna buy on the shelf?!
And I asked him if he has any other size and he said no without even looking and would ask you to go to Nordstrom and JC penny to look for the shoe that you want coz I will not find it in the store he works for.
You don’t ask customer to get something they are buying. All other stores would die to do a good service just for you to buy something from them but this person is the most unneeded employee here. Send him to Africa please. He belongs there with the monkeys.

WORST customer service ever!!! This is my first time and last time shopping at Macy’s online! I bought four items and I went in to exchange three of them at the Barton Creek store. The charge for the three replacement items showed up on my credit card, but the refund didn’t. When I went to the store, I was told they have no record of the refund. Essentially what it boiled down to is that they don’t believe me. So I guess I’m out $ 123! In the future I’ll only shop at Nordstrom.

DO NOT GO HERE.
I cannot believe the customer service I received by their manager Jose today. I came into Macy’s to return a gift I received in the mail. I brought the receipt I received in the box. When I tried to return it, their employee Jeff (wonderful by the way!) was having problems with the barcode on the receipt not ringing up. He tried multiple times and different ways to no avail. When he called the manager, Jose was also unable to find a resolution with the barcode so he told him to treat the return as if I didn’t have a receipt. If you do not know, Macy’s has the worst return policy if you do not have a receipt. They take the lowest price that the item was in the last 6 MONTHS and give you that value. The lowest price on my item was $ 28, but was currently selling for $ 100. That is a BIG difference. Jeff refused to do my return for $ 28 and thus Jose came over to try and «help». Jose said he went through Macy’s records to find our specific order and couldn’t find it. He then kept explaining that he wasn’t finding anything, but insisted on showing us what he was doing. Eventually he did find the order, and what do you know, my friend ended up paying $ 100.
We ended up finally getting the correct amount returned to us in a gift card 45 minutes later. My entire problem with all of this, and what I kept saying to Jose, was that this wasn’t our fault but we were being treated as if it was. We were following their rules by bringing our receipt so we could avoid their bogus exchange policy, but he kept treating us as if we were wrong. I told him this is terrible customer service to not give the correct amount to your customer and basically pocket the $ 72. The receipt was Macy’s fault, not ours. No effort was made on his part to make us happy, and he didn’t even attempt to. He had a fake smile on his face the entire time and kept saying «sorry, I can’t find the return in our system». I have the receipt! What more do you want?! Do not treat me with such blatant disrespect, and do NOT tell me that your crazy exchange policy is «lenient». One of your main competitors, Nordstrom, allows you to return anything at anytime, without a receipt. Their customer service is infinitely better and I will never shop at your store again.

I bought a couch from Macy’s 18 months ago. I also purchased the extended warranty for stains and spills. Just yesterday I noticed the stitching on the seem of the cushion was coming lose. I called Macy’s and also called the warranty company… neither one of them will fix it. TOTAL RIP OFF. Only had the couch 18 months and already falling apart. Don’t buy the warranty from them and don’t expect them to fix their faulty furniture. Those sales reps must just tell you what you want to hear b/​c I would have never imagined that they wouldn’t fix this. It’s faulty and structural. I will never purchase anything from Macy’s again due to this. There are other companies out there that cover there products. I would understand if years had gone by but it has been 18 months. Not Cool Macy’s…good luck staying in business with these kind of practices. Hopefully people will smarten up and skip Macy’s for furniture shopping.

This is more about The Finish line that is inside Macy’s. I ordered shoes online and they took 2 weeks and sent me the wrong size. I go to Macy’s to exchange them and I’m told that the finish line inside of the store doesn’t open until 11 and none of the regular employees can assist me because they are separate. Why the hell would you allow them in a store if you can’t assist a customer in need? Why the hell would finish line choose not to open at the same time as Macy’s? Why aren’t their separate hours posted? Why did I have to sit on the counter of the Finish Line for 45min before an employee acknowledged me? Customer service is dead at this store.

This is a complaint about RICHARD in Furniture, and a complaint about their Furniture sales.
My wife and I were looking for a couch and stopped by Macy’s Furniture on our way to the parking lot (had an appointment at Apple). Looked at a few couches and the talked to the salesperson about couches. We talked about our warranty concerns, and he said they have the best warranty. It is serviced directly through Macy’s and covers any damage, and is full replacement for 7 years. A co-​worker of his overheard the whole conversation, and corrected him by stating that the warranty would have to be repurchased, but it does cover all damages for seven years. I made a point to verify that any stupid thing I did to this sofa was covered, and they verified that even if I threw it off the back of a truck to see how far it would roll I was covered. I purchased knowing nothing that extreme would happen, and that I had great customer service on my side.
Lies. All of it Blatant Lies. The warranty service is a joke. I wish I would have just used the $ 1200 I spent to light my BBQ pit. I would have gotten good use out of it.
We called him when a problem occurred, and he said we can handle it on the next Monday. This pushed back the acceptable return date, since he acknowledged he lied and said he could schedule a pick up then. AGAIN WITH THE LIES. The department said it could not be returned since it was past the date.

I had two items to return and the sales associate was very helpful and the whole process as easy. Less than 5 minutes total.

Don’t buy patio furniture here unless you like buying low quality crap at high prices. We bought the oasis set last year and the umbrella broke twice. The chairs have already started to dry rot. Macy’s service center is as helpful as an std.

While I’m not a card holder, my MIL is a huge fan, so visit simply because she’s persistent. Not so bad I might say.
Today I was very surprised by the brands I saw: Michael Kors? Nine West clothing? I had no idea they made clothes, but was impressed MK was in the house.
The selection is wide and expansive. If you aren’t sure what kind of formal dress you want, I saw over 60 styles I guess. Man, when I needed these, wish I had that kind of selection. The staff we’ve encountered have been friendly and helpful. We had an issue with a return, MIL can’t not shop here, but the woman who helped was so patient and took her time to figure it out.
Then it’s the prices you can find. WOW! The hubs is a fan of Tommy Bahama. It’s great stuff, so soft and comfy, but pricey! We ended up browsing around there, and found shorts and a shirt. Everything was on sale. The shorts, his exact size, seriously lucky here… were 80% off. Nothing wrong with them, just ‘last seasons’ maybe?
Well, if you’re a bargain shopper like me, this place has the deals. No point in spending full price, just to see it on sale a month later…

I like it there but I always end up shopping at either Dillard’s or nordstrom. It needs to get revamped or something like that. Too bad no MAC line in this store. They have wide selection of senior citizen clothes more than youth or missy Kinda bummed about it.

For the furniture department: great black Friday deals but the sales agents really push for you to buy insurance (no means no). Still haven’t even scheduled a delivery date for me after two weeks so minus one star and minus another for being pushy.

I had a great experience with Mel in the men’s suit department. I came in on Tuesday and needed a suit right away. Mel helped me find just the style I was looking for. The size I needed wasn’t in stock, but he found my size at the Domain store. He was very courteous and I will be back the next time I need a suit.

I love this Macy’s! It’s my favorite in Austin, TX. It’s always sparkling clean, has helpful associates and an awesome selection.

An overpowering smell of musty mold and mildew greets each person who enters this store. I came in from the parking lot through the women’s clothing section and almost left immediately! However, I really wanted to view their furniture so I stayed long enough to make it through their small offerings and then I had to leave. The one person in the department who greeted us was pleasant enough and did not hover about us, seeming to prefer to sit at a desk and watch customers. I can’t imagine buying a floor model piece of furniture out of fear of what smells it would harbor. The women’s clothing section looked a bit promising but the terrible smell drove me out of the store. Based on this experience, I will never return.

Was in need of dress clothes for a new job. The gentleman working the men’s department was very helpful. Got me hooked up with some pants and new dress shoes. The shoes were pretty cheap, but have held up this far. The pants have a couple of bleach spots (my fault obviously) but have lasted as well. Not sure about all the other negative cust service reviews, my experience was great!

I would give this store a zero if I could!!! Went it for the big sale last night! My husband needed some clothes, boy does the mens dept have some RUDE employees!!! Who did not want to help or not willing to answer my questions properly! At one point I had to get a manager who didnt want to bother coming up who just told the employee to give me the price of the shirt that I had said it was because it was on the clearance rack! I mean what did ya’ll have in your food yesterday? So grouchy!!! Macys need to step up their customer service or they will be loosing alot of customers!

The WORST Macy’s store I’ve ever been to. This store is full of rogue employees, who seem bothered when you ask for help. How dare I interrupt their gossip session or TV program!
Literally I am amazed… Today in the men’s department I turned down the volume of the TV in the suit section because it was blaringly loud in the fitting room area. The sales associate walked over and turned it way back up… And glared at me angrily. How DARE I have the audacity to interrupt his Fox News marathon?!?
Will. Never. Be. Back.
Try the Domain or Lakeline locations instead of wasting your time with these employees that can’t be.

I bought a mattress there last week before the huge Labor Day sale. The sales lady promised me I’d have it in two weeks, WRONG — 4 weeks. Tried to call to get an explanation. No managers answer there phones and the mattress department said they would call me back, never did!
Horrible costumer service. Odd, especially when I spent $ 2,000 with one purchase.
I expected more from Macy’s.

Who from my generation shops at Macy’s for clothing? Browsed both floors from top to bottom for a suitable outfit with a friend today with no contenders. Most fashions on the ladies side looked more baby boomer than trendy; the house wares department proving a more worthy destination.
We all like gadgets especially when your trying to cook at home. That special knife, sharp mandolin, or maybe a favorite bowl. The wife prefers power, like a juicer or kick ass blender. She works hard at the gym coupled with a new diet and needed a food processor to match her enthusiasm. We had two choices in the Kitchen Aid 14 cup Architect Series and the Cuisinart whatever.
I’m hating a bit because the Cuisi was still $ 100 more on sale. Not that I think it’s a better product, time tells that all previous offerings start off big bucks and a few years later amount to peanuts. The wife chose the K-​A and I went to pick it off the shelf. Why didn’t I come home with it?
Reading the price tag carefully as I didn’t do, you could have the lower price after Jan 25^th. You were able to buy it today at the lower price and wait till the end of the month to pick it up. Stocking your supply chain perhaps; but most folks like the instant satisfaction of taking it home and slicing and dicing. So in a few short days look out Top Chefs the wife is gonna hunt you down.