Palm Beach Tan

Lucy is AWESOME! She went so far above and beyond for me and completely made my day! It’ll be a sad day if she ever decides to leave!!!

You can’t count on this location’s posted hours. I’m sitting outside in my car and the doors are locked. It’s 9 PM on a Friday and they’re not supposed to be closed until 11 PM… Did I mention this is the third time this has happened to me? Nothing irritates me more than a location shutting down before closing time. I want reliable business. Clearly I’m not the only one, I’ve seen others walk up and try to get in looking angry afterwards.

I have been tanning for many years, and recently moved to Austin and this is probably the best salon I’ve been to. It’s always very clean, all the beds are always properly clean, bathrooms are very tidy, and you hardly ever have to wait for a bed.
The employees are awesome too, they are always so friendly, but there’s one employee in particular, Travis, that I absolutely adore. He signed me up and every time I come in he is always so bubbly and seems excited to see me. Whenever he signed me up he gave me a tour of the store and explained in detail what every bed does, and how they work. It was nice getting an education on the different types of beds! We then talked about lotions, and I have always been iffy about buying lotion from the store because they are always so expensive, but he explained the lotions very well to me and educated me on why their products are so important to have for your skin. He seemed to know what he was talking about, so of course I gave in and spent way more than I wanted to– but it was totally worth it, and I have never been happier.
They even have a brand new bed too! It is so nice. I go in it every time now. It is the coolest tanning bed I have seen yet– and the color I get from it is extraordinary.
Overall this salon is fantastic and I will always be sure to continue tanning at palm beach’s.

If you want to get tan on the cheap Palm Beach is the place. I used to be a member a couple years ago and gave it up to save some cash. This weekened the summer weather was really putting me in the mood to tan so I called them up to see what current membership rates are and was very pleasantly surprised. I just like to do the basic, no frills, unlimited spray tanning and you can get that for $ 59 a month. I feel like that is about $ 10 cheaper than it used to be, and you can get it for $ 54 if you’re a student.
The employees are always friendly and they are knowledgable about their products. The tanning rooms and machines are clean. This location is in the same shopping center as HEB and The Coffee Bean so you can run all your errands at once.

I would give this place 4 stars for sheer size and cleanliness. There are tons of beds to choose from, and they’ve all been shiny and clean when I’ve visited. The bathrooms are also clean, and there are little goodies in the back like hair bands and baby wipes if you need to take off your makeup. I also really enjoyed customer appreciation week, when they gave out waters
However, I’m gonna have to deduct 2 stars for customer service, which is impersonal at best and plain rude at worst. When I first signed up with a friend, we were pushed HARD to buy a lotion. One of the employees told my friend that there was a one-​day sale on lotion and that she wouldn’t want us to miss out — but we were offered the exact same deal about two days later. Sketchy. I also got a lecture about how buying lotion online is dangerous. Thanks, but I didn’t ask you for your opinion.
We also never received a tour of the facility and the beds. We’re both paying for the highest level package, so you would think that someone would tell us what’s available — nope. When we first signed up the employee helping us said she would, but never did. I’ve also had snafus with employees not setting my bed to the appropriate time limit — not the hugest deal if you’re paying attention, but if you fall asleep or something it could cause a major burn!
My biggest beef is a conversation I recently had with an employee here named Ashley, who I believe is the manager. I came in asking to do a particular bed, and she basically told me that I shouldn’t and kind of strong-​armed me into using a different bed. Her rationale was: But you pay for it, and you’ve done the other one the past few times! She really wouldn’t let it go, and I eventually felt like I had no choice. That may be so, but I’m the customer and I pay what I do so that I can decide what I want to use. I’ve been tanning for over 10 years and I know what I like and what I want. Giving your opinion is fine, but listening to the customer should be your first priority in a service job in my opinion. Especially as a manager! If there’s a problem with the bed or it’s booked, just let me know — don’t weirdly manipulate me into using a different bed.
That being said, there are a few girls working here who are really very sweet. Most of these bad experiences have been with more senior employees, from what I can tell. I’ll continue going here because of the selection of beds and location, but I really wish they would work on their customer service training.

As an avid tanner, I have visited my fair share of tanning salons. This one is top of the line with a clean facility and great amenities including a long vanity for guests to use before/​after tanning. The vanity offers a wide range of cosmetics such as hair ties, spray-​on deodorant, q-​tips, makeup removing cloths, towels, and others; more amenities than I’ve seen any tanning salon offer!
Their pricing options are simple, upfront– no guest pricing vs. member pricing, no confusing «tanning credit» policy for single sessions, and their annual fees are less than $ 5 (in contrast to the $ 25 at other Austin salons). Monthly packages are extremely reasonably priced also, starting at $ 20 and they have specials to let members buy upgrades if they need to change something up. Single sessions start at just $ 10 and range up to $ 35, which is fairly standard.
My boyfriend and I came in for a tour and pricing options and were greeted by Travis. He was thoroughly knowledgeable about the salon and every single lotion we inquired about. Travis is a great addition to the Palm Beach Tan team, he was patient and enthusiastic the whole time we were there; sales-​y enough to give us something to think about but without being overly pushy! We also saw him juggle various tasks and multiple incoming guests, never leaving one person waiting too long and never making us feel like we were unimportant either.
We were blown away to learn that the company was extending their «Free Tan Week» promotion an entire 7 days because of the previous week’s inclement weather and ice-​scare– so generous! I could tell that the beds are maintained with bulb changes because even with an 11 minute session in a Level 1 bed (a 20 min. maximum bed) my boyfriend and I both got some great color from it! He has medium-​fair skin, mine is medium-​dark and we both use tingle lotion.
I was thoroughly surprised and very happy with this salon. We will be returning customers!

I have mixed emotions here. The beds are great and the place is very clean and the girls are nice but the first couple times I went in I was pushed very hard to buy a lotion when I already had one… in my hand. She proceeded to tell me how old it was an all the things wrong with it, just a little frustrating. Same thing happened on my second visit. Been fine ever since.
Also just be aware if you only want a month of tanning you need to go and sign up ON THE FIRST of the month. I went in on the 10^th and had to pay for the full month and then they would prorate the second month… but I initially only wanted to go for 1. Oh well, overall it is fine, better than other salons I have been to.

Holy guacamole. This place is good, but you need to get through all the sale pitches first.
The beds are kept in tip-​top shape and they do their jobs nicely. I went on one of the higher tier plans that allowed me to use the Cadillac of beds for a month along with all the others. The bulbs are changed regularly. There is voice guidance on most of the machines, misters, fans, everything you could want for comfort. It’s all there.
The staff are going to try to sell you the moon. Be warned. I know it comes with the territory but there are a lot of stipulations when it comes to buying things in the store. If you pick up some lotion and then realize you can get it cheaper somewhere else, you can only return it for store credit (which does not apply toward your membership).
I had one problem switching payment options mid-​month. Apparently there’s a stipulation where, if you switch your payment method after a certain date, you’re charged a late fee and you can’t be autobilled for that month. That means you have to walk into the store and pay a late fee, and that almost happened to me. A manager called and informed me that I’d have to walk in (after I’d already put my account on hiatus, not planning to return for some time) and manually pay after the sales girls told me several times that it would just happen automatically. They also never mentioned fees.
So I messaged Customer Service and they fixed it. They actually waived the entire month, which is more than I was expecting. So the lost star on this review is a mark against the store for not giving me the proper information and then trying to make me pay for it. But I give a solid 5 to the overall experience. Great tanning, great options, and fantastic support if you do happen to hit some snags with your membership.

Sooooo if your store closes at 10 that means 10 right?
I came in 10 min before close (yeah I know thats cutting it close but ol girl had a busy night) and the attendant asked what service I was needing. When I said I needed a spray tan (sorry not sorry but I’m not interested in radiating myself — already have a friends aunt going thru stage 4 melanoma from tanning) he was unable to accommodate. I could see as I pulled up the resting bitch
Face on the employee before I even entered the store.
«I already cleaned out the filters».
Ok. So you cant clean them out again? Isn’t that like, your job? If I walk into a restaurant 10 min before close I know im being an ass but the restaurant profits so they cook my damn food.
Since palm beach tan already has my money, the $ 8/​hr employee with an attitude can say no anytime and start his Saturday night at his earliest convience. Paying $ 60 a month for this service, I expect business hours to be as advertised, not as preferred by the single employee who «doesnt want» to clean 10 minutes after close. Thats your job.
Dont expect good service. Expect an attitude unless «its convenient» for the employee on hand. Two stars instead of 1 bc ive received some decent treatment — a manager at the 620 location was able to help answer questions when no other store had any available staff. Just don’t expect to get anything accomplished without a manager present.

Can’t say enough about my positive experience with this business. I went in this afternoon to begin a membership in preparation for an upcoming event and was treated to some all star customer service by Mia. She was helpful, friendly and explained every part of the process to me with a smile. Although she kindly showed me all the levels of the beds, she never pressured me into spending more than I was comfortable with and also explained any fees that I could run into in the future (Upgrading from silver to gold, etc.). I can’t say enough how nice it was to be presented the options (for beds and lotions as well as sunless), but to never feel weirdly pressured to spend tons of money. This kind of wonderful service is what will keep me a customer for a long time, rather than a one-​time shopper who feels too uncomfortable to give return business. Thanks PBT and Mia!

I came in here before work to get a spray tan. The woman working was not the brightest bulb in the lamp if you know what I’m saying. She told me my credit card declined when, in reality, the credit card machine was not turned on. She had to call her manager to confirm the fact that you do indeed have to turn the machine on in order to process credit cards.
I paid for a level 2 versa with bronze and got a level 1 with no bronze sprayed on me. I tried to explain to the worker that she gave me the wrong level spray but she didn’t understand.
I left in frustration and called the store a few hours later telling them my predicament. The person I spoke with was friendly and gave me the correct spray for free. Although when I came in to get my free spray, the kid working at the counter looked at me like I was an idiot and didn’t want to tan me even though there was a huge note left for him. I’ve been to other pbt locations and never had a problem.

I’m new to sunbed tanning as of a couple weeks ago. I came in pretty close to their closing time to inquire about starting a membership and the girl working was openly excited about helping me! She was super friendly, helpful, honest, and knowledgeable. She walked me through everything there is to know about tanning there and seemed genuinely interested in helping me choose the option best for my skin and goal. I’ve been going consistently and all of the staff are great! They’re friendly, efficient, and helpful. The beds are always cleaned quickly and thoroughly and they provide the eyewear.
Some side notes: they have customer appreciation days where they give out stuff like water bottles, baked goods, and lotion samples! And I’m not sure for how long, but they currently have extended hours till 11pm! Also, they have a TON of beds so you pretty much never have to wait on one.

Palm Beach Tan used to be my go to spot for sunless tanning. I love VersaSpa. Over the past few years I have spent quite a bit of time and money there. I even had a sunless membership for quite a while. I have spent lots of money here and even brought about 4 – 5 friends in with me and frequently recommend PBT. I have been a loyal customer for about 2 years, which is why I was shocked last time I went in. I had cancelled my membership for the winter months and had been purchasing spray tans for a few months. I went in to get a spray before an event, and was told my spray tan had expired. What? I had never been told about purchases expiring. The young woman helping me told me the spray tans were now only good for 45 days. She was nice, but made it very clear it wasn’t her problem because she didn’t sell the sprays to me. I told her I was shocked because this had never happened to me before. I asked her to write down my name and have her manager contact me when she came in. I just wanted to tell her about my concerns and to possibly have them rectified. It’s obviously up to them to change their policies, but when they do they need to tell their customers about it. Not only did I not get the spray tans I paid for, but the manager never contacted me. I even waited a full week before writing this review.
I’m sad to say, but I am now on the search for a new sunless spot…

DO NOT-​I repeat DO NOT SIGN UP FOR A MEMBERSHIP here unless you are in it for the long haul. I complained about the beds earlier and stick with that review but now I am have been trying to cancel my membership since October and it is just near impossible.
I travel a lot and I have a 2 year old so making it to the tanning beds is just not something i can do on a regular basis. So i called while out of town to cancel my membership since i barely used it. I was informed that i had to go IN PERSON to cancel. I couldn’t send in my cancellation in an email, fax, confirm my info over the phone… NOPE-​had to go in person. (this is how they get to keep charging you longer!!)
So more months go by until i can finally make it up there so that i can cancel in PERSON like they asked. I go in and cancel my membership in person and thank goodness i purchased a Versa Tan because on my credit card bill, i have PROOF that i was in the store because… GUESS WHAT? They are still charging my credit card like I never said a word about canceling my membership. I called again today to complain and they can see in their computer that i was there in person on Feb 4, yet they are continuing to charge my card for a monthly fee.
The lady on the phone said that she would go ahead and cancel my membership but i would have to call the 800 Customer care line to get a refund for all the months they have been charging me after i canceled my membership. ARE YOU KIDDING ME? You can’t do refunds at your store? Nope-​she said her control was very limited of what she could do. So nooo problems charging my card but refunding it, can’t do it! Totally a scam IMO.
Before i said in my review-​yes, go to this place if you want a Versa tan and I still agree that they have great machines but after this fiasco, i will choose another establishment to spend my money at. Palm Beach has taken too much of mine already and i can’t imagine spending any more there. If you do decide to go get a Versa tan, beware of the upsell. They want to make sure you walk out purchasing more than just one…

Great customer service. Versa tans are the best in town.

Friendly, helpful staff. Very welcoming and informative. Clean, well kept beds. I’ve been enjoying this place very much, so far. I’d do some research on their lotions beforehand though. I got duped into buying an intensifier for 40 $+ (even after the 25% discount) only to get home, search online, and find the same exact lotion for half the price… damn! But props to the adorable little Brooke for swaying me to purchase the thing with her happy demeanor and pleasant business approach.

Love Love Love the staff at this location especially Glenn and Caitlin! I tanned at Palm Beach for several years and recently moved from Austin back to the Houston area and was so sad to leave my tanning salon and that staff behind. They always had smiles, went out of their way to accommodate and help with anything! I thought the prices were very fair.

Clean. Friendly staff. A bit expensive but convenient. Hardly ever a wait for a tan bed.

Rude employees (Caitlin). I arrived and there were 3 people in line. Once it was my turn, the girl just asked me for my last name and looked at the computer. I told her I just wanted a spray tan. She then told me to wait until she helped the 2 people in line behind me and put them in beds. While I waited, another member came in and upgraded her membership and was put in the booth I was waiting for. If she would have helped me when it was MY turn I wouldn’t have had to wait another 30 mins for that booth. Not returning to this location. 60 mins total… should have taken 10.

I use Palm Beach solely for the Mystic Tanning, and have no experience with the beds. However, the staff is friendly and if you avoid lunch hour and the Thursday night rush, there is never a wait for the mystic booths. The location is close to campus and they are open late.