Raesz Custom Floors

I had an excellent experience here. A friend had used them and told me they’d been in business for a very long time. Randall Swift was extremely professional, while very down-​to-​earth and easy to work with. He came by my house the day after I stopped in the store to measure. He called the next day with a price. As soon as I made my decision, my carpet was at their warehouse and ready for installation within a few days. I had to ask them to hold on to the carpet for a week while I got things ready on my end. They came to install when they said they would — the installers were very professional as well. My carpet looks amazing — I feel like I have a new house!

I might have liked them if they would have actually showed up.
Same experience as previous review. Talked with Phillip on the phone and said he would come out and give me an estimate. An hour past the time he was suppose to show up, I called and he said he forgot and would be right over. Came over finally and gave me an estimate. We scheduled the work to be done on Friday. I asked if he would call then and confirm and he said yes. Friday came, and no call. i called him and once again he said he forgot but would get they guys out there later that afternoon. Afternoon came and still no phone call or no show. No way would I try to do business with them after that. Still 3 days later, no phone call. Obviously they are too busy to care about any more work. Just a phone call from Phillip would have been professional. I had to track him down every time and still no word back from him.
Horrible and non-​professional. I scheduled another floor guy to come and the estimate was even lower than what Phillip quoted me. So I would never recommend them. Wasted an entire week of waiting with these guys.

The woman who answers the phone at this place is super nice.
When I walked in the guy who greeted me, Philip, was also super nice. He directed me to exactly what I was looking for. Then he said he would show up Friday morning (3 days later) to measure and he would also bring the samples along so I could know for sure how they would match up with my tile.
Well, Friday came and we had a city wide snow day. I still expected him to call, but he he didn’t. The weather was fine by afternoon but I figured he must’ve gotten busy and he would call Saturday … or Monday morning. Nothing.
So I called Monday afternoon. He was super nice and apologetic. He forgot. He said he’d come right over. He did, but he didn’t bring the samples. So he promised to bring the samples along with the quote by my house on his way home Monday evening. No samples. No quote. No phone call. Nothing.
The man has all of my contact info. I gave it to him.
So on Tuesday again and we had another citywide ice day so I feel like I should be patient, but he has my number and my email. I don’t think he wants my business. Maybe the rooms I want to do are too small and don’t seem worth it? I would rather have him tell me flat out that he doesn’t want my business than to jerk me around.
Wednesday rolled around. Gorgeous weather. Roads are open and phone lines are working. Nothing.
What a waste of time. I called these people based on a glowing review of both the company and Philip from a neighbor who recently used them.
I haven’t actually used them but I sure did try. If customer service and follow through mean anything to you then shop elsewhere.

I worked with these guys when I first got started in the construction and interior design business in Austin. They are a one-​stop-​shop. You can buy materials through them at competitive prices or supply your own. I believe they have been in business since 1976 or close to it.
I have since found installers that aren’t associated with a «business» but for the normal homeowner, I don’t recommend that. I would recommend Raesz Custom Flooring (the company name by which I know them)
They will warranty their work and are quick to do punch if a situation should arise.
added professional advice: If you do not have experience with remodels or have not had floors, showers, or backsplashes installed, go with a reputable company and these are the guys to do it for you. You may be able to save money initially by trying to go directly to the guys doing the labor but if you don’t have experience or knowledge you will end up spending so much more money in the end.