Ayer Moving & Storage Inc

We moved an office from one location to another and were very happy with their service. The movers showed up on time, were courteous, professional, and careful with everything they moved. They worked hard, and when I changed my mind on where a desk was to go, they cheerfully moved it for me. Would definitely use them again. Debbie T.

If I could give them no stars, I would. Ayer moving company moved us last summer. They seemed to just throw items into boxes while packing. Due to their lack of packing & moving our things appropriately, a number of items were damaged. In submitting a claim, we were told to contact a certain individual for repairs. We have left a number of messages for this individual but when he doesn’t call us back & we report it to Ayer Moving Co, they just tell us that he is the only one that can help us. At this point, we intend to call a local news station to see if their consumer assistance will help us get this resolved.

Update 4: we have finally had a chance to unpack most items and file a claim for missing/​damaged items with North American. My prized die cast airplanes were thrown into a box without any packing and are destroyed. We are missing a number of boxes, noted on the manifest, including one that had some expensive wine and all my wife’s summer clothing and most of her business suits. Worst decision ever to use Ayer.

This was the worst move experience we’ve ever had. The movers at our origination were lazy, careless, and showed up 6 hours late. They complained the entire time, took shots of alcohol, and were on their phones regularly. Worst of all, they ran out of boxes, tape, and brown moving paper. We had to purchase these items in order for them to complete their job. (I’m sorry, but I can’t take your company seriously if you run out of supplies… Note, we were never reimbursed for this, and I estimate we spent at least $ 70 on 10+ rolls of tape and plastic crates to serve as «boxes.»)
I was finally able to speak to the apparent owner of the company, who was completely unhelpful when these issues were addressed; instead she was disrespectful, rude, and told us she could not do anything to help us. By this point, it was very late and there was still a lot that needed to be packed. We requested that the movers leave and come back the following day to complete our move. However, she told us if the movers left that night, no one would be able to come back and complete our move for over a month. (What?!) So, we had no choice but to continue packing… and we didn’t finish until well after midnight. (Insane.) Also of note, we are a military family, and this was supposed to be a full service move. Instead, my husband and I packed alongside the movers all night. I think I packed far more boxes than any of the lazy movers. (But at least the boxes I packed were properly packed.) And if we wouldn’t have helped, they wouldn’t have finished until 8:00 am the next day, no joke.
Our belongings were not treated with care, and as a result, many of our things were damaged upon the receipt of them at our destination. An example of this was our 3-​month old mattress, which was packed only in a cardboard box (no mattress bag or plastic wrap) and then left out in the pouring rain for 30 minutes before it was finally loaded on the truck. As another example, we had artwork that was not boxed, instead just thrown in the crate completely unprotected. The list could go on and on, but I’ll spare you all the gory details.
After they finally left our apartment complex, our night just kept getting better. When we went outside, we noticed several of our important documents that they left scattered in the driveway of the complex. Well, remember how I said it was pouring? Yeah, they were completely destroyed due to the rain. They also left behind trash (plates/​cups/​pizza boxes) in the lobby of our luxury apartment building. Disgusting.
The words disrespectful and reckless do not even begin to sum up our moving experience. All I can do at this point is urge you to find another moving company. Please, learn from our misfortune and find a company that values and respects their customers. As you read other negative reviews, you’ll note the owner of the company responds to comments and tries to justify these negative reviews. Instead, she might spend her time training her employees, ensuring they are fully prepared (i.e., have adequate supplies), and perhaps running some background checks.
Lastly, the delivery men at our destination were appalled at the way our belongings were packed. They repeatedly asked with shock and horror on their faces, «Who in the world packed your stuff?!» I think that says it all. Consider yourself warned.

These guys are great. They work with you, provide excellent service, and really take good care of your belongings. I’ve moved with more than a dozen different companies over the past ten years or so, and Ayer is definitely one of the best.

Beware of this bait and switch company! After quoting me 1800 $ for a move which they physically came to my house to quote, they changed their minds after removal of all furniture from my house and storage on a two trucks (not the one they originally thought it would take). In order for me to have items unloaded, they required an additional $ 1600 from me, plus all payments due in advance of delivery (misadvertisement from what they stated on their website). Without full payment, all furniture was being held hostage. Recommendation — go find someone else who will charge you what they quote.

I was very pleased with the Ayer Moving company and how they handled my intercontinental move. The whole process from setting up my move to having the movers pick up my stuff was a very pleasant experience. Thanks for the move!

Ayer moving and Storage packed my goods and moved them into storage on their site in two installments, before listing and before closing on my house. The packers and movers on both ends of the move were very competent and professional, and adapted well to our schedules. After a month or so in storage, the goods were loaded and delivered complete, intact and quickly into my new house.
The staff were very friendly and helpful, and I would hire this company again to do my moving.

I also wish there was a zero star option when rating this company. We are a military family and move at least every 2 – 3 years, so when I say it’s bad, you know I’ve got experience. They never arrived before 10:30 AM which would be fine if they allowed enough days for the move in. The military pays for a full unpacking, but my husband and I still got babysitters both days and worked alongside our crew the entire time.
On the second day, after 10 hours, at 8 pm when it became apparent that we weren’t going to finish before sunrise the following morning, I decided it would be prudent to not alienate my new downstairs neighbors by continuing the move into the early hours. I ask the crew chief to call the company, who refused to speak to me. After finally getting to speak to Karen, who supposedly owns the company, but cant make any guarantees that they will send someone to finish the job. Now, the excuse is that this is «peak moving season.» So… during the spring, summer, and fall, they don’t have to finish any jobs?
Seriously, they sent four guys the first day to unload 4 crates. The second day they sent only 3 guys to unload 5 more crates and do all the unpacking. They had to know this wasn’t going to be finished at any reasonable time.
Pam, at Ayer refused to speak to me. And Karen, with the company basically told me to take whatever they give me because I have no other recourse. So, there’s the customer service. The mystery man in charge of scheduling was in New Hampshire and so nobody could possibly figure out how to complete my move. So, 5000 miles, 2 months, and I’m sitting here with a half unpacked house and no idea when or if Ayer plans on coming back. Worst move ever, and that’s saying something. Oh, and I saw the reply to the other reviewer from Karen S. about Comments on record at the Better Business Bureau. So yes, I will be contacting them with this informational well.
If you want the job done, go somewhere else.

Using Ayer Moving and Storage for our move was a HUGE mistake! We had an in home estimate done. It should be noted that our new home was 15 miles from our old home so this was NOT a complicated move. In addition our old home was 1000Sq ft so it was NOT a big house! The Sales Rep showed up on time and took note of every room and the details of the move. Our estimate was $ 1907, 1 truck, 4 men, full day move beginning in the morning. Here’s what we ended up with…
— movers showed up 3.5 hours late, 12:45PM
— ended up with 2 moving teams (at the suggestion of Ayer Moving) as a result of the late start
— we were told that the move would take less time with 2 teams, therefore the cost should not be much different
— quoted a 6 hour move vs. a 10 hr move per the original quote
— movers were slow, careless with our furniture (dressers not wrapped, therefore scratched)
— movers took 2 hours to get from our old house to the new house — driving time is 30 min.
— move ended at 10PM, total time 9 hours!!!
— total cost $ 2600!!!
This was a complete bait and switch move. Not a professional move at all. The upside is when I called to complain the following day, they did refund $ 200 however too little too late in my book.
Bottom line… DO NOT USE THIS COMPANY FOR MOVING, you will regret it!

Is one star required? Why can’t I reward zero stars, or .5?
Spend the extra money, and use a different company!
This was by far the worst move I’ve ever experience out of my 3 moves so far (state to state, not within the same state). The crew that came to my residence was extremely unprofessional, and shady. They worked at a very slow pace, and took frequent breaks. The inventory they created was almost impossible to read and later came back to haunt me when I tried to file damages and claims against them.
My wife is still missing a necklace and pair of ear rings which thankfully we photographed and appraised before the move, thanks to the guidance of our insurance company. The cost of the items can be replaced, but they were an anniversary present so the value is beyond their worth.
I would recommend you avoid this company at all cost, you may not know it, but you’ll be thanking me if you do.