Puget Sound Property Management

I have used PSPM several times and always had a great experience with them. The staff is always helpful and handled any issues I had in a timely and professional manner!

Rented a property in Kingston, and PSPM did a good job. I only had one issue on the property, with the dryer, and PSPM took care of it.
I only stayed in the property for a year. I rented it sight-​unseen from another state and it turned out not to be ideal for me, so I left after my initial lease ended and moved closer the Seattle area. If I had chosen to stay in the area, however, I would have been happy to work with PSPM to locate another property more suited to my needs.

We left our brand new condo with PSPM to rent out for us while we were living outside the U.S. for about seven years. Bernie, Amy, and Heidi did a great job of taking care of things for us.
They communicated with us by email when we were in remote places.
They worked with us to adjust the rent to market prices as tenants came and went.
They found responsible tenants, and made sure the condo was left in good shape after each move-​out.
They took care of repairs such as replacing a section of carpet after a bleach spill in front of the washer/​dryer.
I’m now living in the unit. There are obvious traces of accidents/​hard use which were a surprise to me when I moved in: holes/​marks on the walls; chips in the bathroom granite; damage to the surface of one of the glass top stove burners; a scuff mark on the kitchen granite; and stains under the toilet seat from blue toilet bowl cleaner. BUT: the carpet is in almost immaculate condition; the bathroom and kitchen fixtures are shiny (in spite of the hard water); the bathtub is pristine; the windows sparkle; the kitchen/​laundry appliances are like new; and it’s almost like moving into a brand new condo!
I would not hesitate to use PSPM’s services again, and I thank them for taking care of our investment with such great care.

PSPM have been managing our property since 2005 and have never stopped working for us. They’ve located good tenants for us, stayed on top of our property’s needs, been helpful to keep our costs manageable and given excellent advice over the years. It was tough for everyone during the economic downturn but Bernie and Heidi kept our home rented. We live out of state and plan to return to Bainbridge to live in our home some day, what higher compliment can we give to PSPM other than we trust them with our home sweet home? We’ve had great faith in them for 9 years and will continue to trust them for several more years. As landlords we found that they have been equally fair to present tenants’ rights; they have always been honest and ethical. We’ve had some very frustrating tenants and very challenging times, but Bernie and Heidi handled everything. THANKS!

Rented from PSPM for nearly four years, and had a rental property of my own listed with them for over a year. Always very professional and easy to work with. Quick to respond to issues that came up with the homes. Would highly recommend them to anybody looking for a rental house or thinking about renting out their home!

I am not sure what the bad reviews are about… We had a great experience with this rental company. The staff was kind and helpful to us if I ever had a question or concern. The cleanliness and status of the home was well documented at move in. We took care of the house and upon moving out, we had a thorough walk through. We got our deposit back quickly.
Only good things to say about our experience!

I rented property from these people for 3 years. When I had problems with the house they were very rude and never took care of things in a timely manner. I wish I had done some research on tenant rights so I could have had things fixed sooner. We went without a working fridge for over a month, the toilet kept leaking and never got fixed (the bathroom started to mold because of the constant moisture). They will try and take every last penny from your deposit. If you do rent from these people make sure you take TONS of photos before you move in and be VERY detailed about the smallest of things on your move in report. Also make sure they do a walkout with you before you move out. Don’t let them talk you into having them do a walkout after you have left. They are very careless with their documentations so make sure you keep copies. When I moved out I was told that the trim behind the toilet was water damaged from a leaking toilet. Luckily in the move in report we noted that and have pictures. She tried to tell us it was from unreported problems even though we had it in the move in report, photos, and letters of attempts to get the toilet fixed and so on. Try and communicate only in writing and keep copies of everything. They withheld money for services that weren’t needed. We had the carpet professionally cleaned with a receipt as stated in our lease, however they still withheld money saying it was to have the carpets professionally cleaned, but then they ended up spending it other things. All of their mowing of the lawn and weed eating was done 3 weeks after we moved out (which of course it will need to be trimmed again since it is summer time) and they charged us for it.

Extremely rude and not helpful!
After calling this company with a very simple question about a rental property, I couldn’t believe how rude the woman was who answered the phone.
My wife also called, asking about the pet policy on a particular property she was looking into. Such a simple question, such a short and rude answer! I called again today about the same property and decided we just won’t work with them if they can’t bother to be nice on the phone.

Terrible experience. Have talked with landlords who will not use them either