Sears Auto Center

Horrible horrible service went in for an oil change and bulb replacement gave me a $ 82 billand also said my wait time was three hours only because I didn’t have an appointment and it might be longer because I had ask for tire rotation. I left! Never again!

I went to Sears to get my fluids and tires checked before a trip. There were two technicians just standing around, but when I asked for help he said (in a patronizing tone) that the wait was over an hour. I left immediately. His lack of customer service was disgusting. I will never go back.

If I could give a half star I would. Ordered a battery online and went to pick it up… had the email out on my phone and it still took him 13 min to locate the battery in the shop. I asked him to check the battery before removing it from my car just to confirm it was the battery and not the alternator, he told me it’s going to be an extra $ 20. When I questioned him his Co worker overheard our conversation and told him that it was free… so he was just making stuff up and trying to overcharge me. It took 1 hr 15 min for them to replace my battery…

A come here for car work

I’ve been to a lot of sears auto center, but I’ve never waited for so long anywhere else. Horrible service. Don’t waste your time.

Appointments are made for a reason. Had an appointment at 9, got out at 11. Will never go back there for service.

DON’T WASTE YOUR TIME COMING HERE. MAKE SURE YOU HAVE ANOTHER TRANSPORTATION IF YOU ARE PLANNING ON GETTING YOUR CAR FIXED HERE.
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0 stars is more like it. I understand car service is very important and mechanics must be thorough on their work… BUT WAITING TOO DANG LONG IS UNACCEPTABLE.
I believe they are understaffed and it causes long waits.
I replaced my battery here and I thought it was simple enough but it took them 3 hours… Mind you there was only 3 customers including myself at the time.
PLENTY of people lost their patience and started complaining and I do feel kinda sorry for the cashier guys because they have to put up with angry customers.
I just politely told them that I have work and I need to leave, and they did eventually worked on my car.
My boyfriend’s experience was also horrible. He had to wait 6 ½ hrs for his struts and HE HAD AN APPOINTMENT… I always thought if you have an appointment, you get the service first. I guess here ANYTHING GOES. He also kept asking when they will be finished and the workers would reply by saying «15 – 20 mins» but it would translate to HOURS AND HOURS. NEVER AGAIN.
Other than that, STAY AWAY!
Sears do us a favor and check your workers!!!
#firstworldproblems

I have been bringing my vehicle here for about 2 years. It usually takes about an hour to an hour and half to complete my oil change. During that time, I go over to the mall and do some shopping. This last time that I came in it wasn’t busy as it usually gets during the weekend. However, this time It took them an hour and half to take my car in for them to begin my oil change. Mind you when I walked in I saw them working on one vehicle and one was waiting to be pulled in and there were about 3 auto techs standing around.
I will say that the prices are very reasonable and they usually have a coupon available.
I gave it 3 stars because pros and cons but at the end your service is complete at a good cost, you just have to wait and at times deal with poor customer service.

I brought my car in at quarter to noon, asking first how long an oil change would take because I had a Dr appointment at two, the gentleman who was helping me said my car would be the next car in, so I left it and went to have lunch and do some shopping. I come back at one thirty only to see them just starting on my car. The staff is not polite, and when I mentioned that I had told him I needed it before two, he could not be bothered.
I used to bring all my vehicles here in the past, it is depressing to see that their quality of service and professionalism has declined to such standards. I will not be coming back, and I will strongly discourage any of my friends or family from coming here.

Came here to get an oil change on a Thursday at 10:50 am. There were two people ahead of me in line. Two employees manning the registers however, taking their time in every thing they did as well as answering phone calls. I finally got up to a register after 25 minutes, then it took another 20 minutes to process the paperwork, this is all simply to check my vehicle in mind you. I was told it would take an hour and I was fine with that since the mall is next door. I returned from the mall at 1:00 pm and was told it wasn’t ready. I finally got my car back at 1:30 only to find that the service light wasn’t reset not did they remove and update the sticker in the windshield. I guess the three hours it took for an oil change when they were slow just wasn’t enough time. You might save ten bucks going here but, unless you have no job and oodles of time you want to spend on uncomfortable chairs, it just isn’t worth the visit. Never again.

Service is not what it used to be. The only good service you get is if you are buying appliances. Anything else… yeah right. I like the brands they carry but nothing much other than that.

Going downhill FAST. At one time, Sears used to be the go-​to place for tools– No more… Limited stock on hand, staff not very helpful. Oh well. Plenty of other places to shop and that are more convenient to get to.

Good selection of high quality appliances of which I was shopping for. I came here on Memorial Day weekend when the sales were really good and I bought a new Samsung refrigerator and LG washer and dryer. I came to Sears because I assumed I would get better service (short and long term) than at a Lowe’s or Best Buy. Due to the ongoing sale the service was slow. I would expect them on one of the busiest weekends of the year to be fully staffed. There were two sales guys and dozens of customers in the appliance area. The service, when I did finally get it, was acceptable. That was until my items were delivered (sales guys didn’t mention there was an $ 80 delivery fee either). I decided not to have the appliances installed since I was fairly confident I could handle it myself and they were asking around $ 150 to do it. You would think after spending $ 5,000 on appliances they would go a little easy on the delivery and installation fee.
A few days later when the appliances were delivered and I began to install them I noticed that none of the appliances came with what I needed to install them. The dryer never came with the duct hoses and gas hookup and the refrigerator never came with the water line I needed to hook it up. Needless to say I was pretty frustrated. Not that they didn’t come with the appliances but the fact that the salesman said they would. So I call Sears Installation on the receipt and tell them I want them to bring me the parts I need. They referred me to Sears Delivery who referred me back to Sears Installation who referred me to the store I bought the appliances at. Finally after an hour or so of nobody knowing what happened with my delivery and being placed on hold ungodly amounts of time they said I could get the items from the store but I have to buy them. They wanted $ 200 for all the parts I needed! It would have been cheaper to have them install the appliances in the first place. I basically told them to go F themselves and I’m never shopping there again and went to Home Depot and got everything I needed for $ 50.
I don’t give a lot of one star reviews but if I could I would give Sears a big fat goose egg.

Sunday afternoon. My daughter wants to try on a few dresses. We wander randomly into Sears.
«Excuse me, we’d like to try these on.»
«Well try them on then.»
«We need a room.»
«Obviously.»
“Well, this one is the only one open and it’s too much of a mess. Can you clean it out or maybe open another room please. They are all locked”
(setting the scene here: clothes are everywhere — all over the floor, piled 2 feet high in all the corners, hangers and ripped tags on top of everything, stickers all over the walls, one stall had a 3 inch hole where a door handle should be, two were occupied, one was open and overflowing with clothes on the floor so bad the door wouldn’t close and the rest were empty but locked)
«No.»
“Excuse me?”
«If you want to try on clothes so bad you’ll go in that one. The mess ain’t my problem.»
«Excuse me?»
«People make a mess, it’s not my problem.»
«Wait, isn’t this your job?»
«I AM doing my job!»
Then she grabbed a few of the go-​back dresses off the overflowing rack, checked her phone, and stormed out. Right about that time, the girls in the two stalls at the end started playing catch across the room with a bunch of huge gold purses and screaming like they were in a horror movie.
We were outta there right quick. Hell if I’ll ever go back.