Subway

I wish I read the reviews before going. I got my sandwich to go and took a bite and a long black hair was in it. I called and was told by the manager to bring it back and they would make me another one. It was disgusting. Why would I even want another one. I rate this less than zero. What is even more upsetting is that after reading the reviews, I’m not the only person this happened to. The manager said she would mail me my refund. That was last week and I’m still waiting

Oh Subway you are the constant disappointment in fast food. I’ve been frequenting this location on and off for the past few years. Normally it’s ok and I can tolerate the long lines and long time it takes to slap some meat and cheese on bread and call it a pathetic excuse for a sandwich. But tonight just makes me wanna never eat at a Subway again.
To start, once again, it’s a long line. Always is, I dunno why people continue to spend money here. Family in front of us with about four kids, settle in folks it’s gonna be a while. Another family in front of us. Seems to be moving along at an ok pace. There’s four ‘sandwich artists’ «working». I use working as a loose term. In fact they’re are complaining how they haven’t had a break because there was a rush. The conversation then moves to how hungover they are because they were out drinking all night. Yes this is happening in front of kids nonetheless.
Order time. Four subs, yes a somewhat ‘large’ order, but not really. First up toasted steak n cheese. Since when is toasting a sub code for burning the living snot out of it? In short it came out blackened. I see where this is going. Sub two, simply Italian BMT, somehow a miracle occurs and this is made correctly. Meanwhile, an employee surfaces from the back who looks nothing short of just coming in from lighting the biggest joint you’ve seen out back. I’m already disgusted at this point, but wait there’s more. Let’s confuse em with sub three. So next one, a simple sweet onion chicken teriyaki. One simple adjustment, don’t want it toasted, just want the meat and cheese heated. Simple enough, toss it in the microwave. Once again met with the blank stare, it got done. So sub four time. The same thing. Small problem, there’s not enough chicken to make a footlong. So ‘the artist’ sets one up and then goes on the quest to find more. This is a most epic quest. Apparently it’s no where to be found. In the meantime, «artist» number two dumps the cold chicken minus the cheese onto the sub. By now there’s another guest behind me. So while the quest continues, they rush to make the next guests sub. Well apparently the chicken was finally found and with an audible sigh shoved into the microwave sans cheese. Chicken gets warmed and dumped onto the sub. I did get an apology that it was taking so long. Finally it’s time for veggies and the such. I rattled off what I wanted and got stuff I didn’t want. Beyond pissed and trying not to rage on the staff, I accepted it and moved on. No use whining to people who clearly can’t make food.
So in the end, we’ve got one burnt to a crisp sub, a passable one, a now cold one, and finally a hot and cold one. $ 25 later I still can’t believe how some people are allowed to work and how a business like this can survive. I will never set foot in here again and quite frankly I encourage the masses to so the same. But I’m sure it’ll fall on deaf ears.

I wanted to get gift certificate for even dollar value and they said they only sell as 25.00 or 50.00. What a bummer!

Consistently bad service, small chips selection, usually overcrowded, just don’t go to this location, very time I’ve gone there it’s been very unpleasant.

I’ve been to this Subway several times, as it is only a few blocks from where I live. I always get the same thing, and I’ve never had a problem. The employees seem to be nice and the food always fresh.
However, tonight was different. I ordered my sandwich after the girl in front of me. They messed up her order, which basically allowed me to skip ahead of her in line, which I felt bad for because the line was really long. There were many employees working the line, but they seemed flustered, like there wasn’t a great sense of communication between them. The girl who started making my sandwich was new (from what I could tell) but she was trying!
I get pickles on my sandwich so I can pick them off and eat them. When I opened my sandwich, there was a really long black tangled hair on my sandwich. Talk about major bummerville population me! I even noticed that out of all the employees working, none of them had long black hair. Super grossed out, I took them my sandwich and complained. The cashier said «ew, gross!» Well duh, it’s gross! They remade it for me. However, I brought it home and it’s sitting in my fridge, probably going to go to waste, because that really turned me off. I will not be back to this location.

Yes, I am going to review a Subway today. Yes, I am giving it 5 stars. And, yes, I am completely unapologetic about these two facts.
Why 5 stars for a Subway? Because I went to this location for the first time a couple nights ago to get myself and the SO some veggie subs. As usual, I asked for double cheese since on a 6 inch Sub most Subways give you two half slices of cheese which, let’s be honest, isn’t nearly enough. And most Subways charge for extra cheese which, let’s also be honest, is a bunch of crap when it’s a veggie sandwich.
Anyway, the very friendly sandwish artist making my sandwich let me know that they automatically use TEN triangles of cheese on their veggie sandwich. That’s fully FIVE slices of cheese on a 6 inch sub. At no additional charge. She also seemed to think they are the only Subway that does this… and I have never met their equal, so I would be inclined to agree.
How nice. They understand that the cheese on the veggie sandwich is the sole source of protein and they hook the vegheads up.
Kudos Twin Oaks/​Ballwin Subway!