Royal Nails & Spa

It’s a shame that a salin with so much potential is a nightmare. They have a great location surrounded by many housing developments. The owner is horrible! She is not welcoming in any way shape or form. She yells at her workers, she will not allow you to tip on your credit card. One of the ladies told me that she was keeping the tips awhile ago so now she just won’t let you tip on a credit card transaction. When I walk out of a place and I’m spending $ 70-​$ 80, I expect at least a thank you instead of a cold scowl. Go somewhere else!

Lisa runs her nail shop like she doesn’t care if people return or not. She let her rude and unqualified brother do my nails and he was rough with a scowl on hi face the entire time. If you don’t like people and doing nails then find a different career. I will never return here.

I started to go to Royal Nails about 4 months ago and was lucky to get Michael to do my acrylic nails. With the person who was doing them before, I constantly had problems. Michael does such a great job that they look real and they stay on. I have had so many compliments on my nails. For a pedicure, I got Roxie, who also does a great job. She is friendly and willing to do whatever I want. I don’t know about the other technicians. I can only say that these two people have done excellent work.
I do agree that the reception needs to be better. They have recently hired a young woman who is much nicer and friendlier. She greets you when you enter,. If she is not there, then it is pretty cold and unfriendly. I go because of Mike and Roxie and the job they do, despite the poor reception. I also agree that the prices are high. I guess I’m willing to pay it for the superior work that is done on my nails. I was going to Kim’s Nails across the street and had all kinds of trouble with the acrylic nails that they did.

If I could give zero stars I would, but I can’t so I will give one star. Worst pedi ever. It’s very beautiful inside, inviting, relaxing and the staff was very friendly and ready to serve. The lady who did my pedi filed my skin repeatedly, she clipped my cuticles more than once and I was surprised I was not bleeding. The paint job was patchy, streaky, on my skin, flooded and dried against my cuticles. The first 10 minutes of the pedicure I already knew she wasn’t getting a tip. The callus remover was short, she didn’t even let it sit for more than a minute, the exfoliant scrub was rubbed into my legs for 7 seconds! Terrible experience. I talked to the manager/​owner and she gave me a 20% discount, so I only had to pay $ 40 for the worst, most painful pedicure I’ve ever had in my life!!! Worst pedicure EVA!!!

So I read the previous reviews and decided to give them a try since they are so close to my house… omg the reviews are true… They get two stars because the ladies I had do my nails were incredibly nice and accommodative… But neither one knows how to paint nails I left there with paint all over my skin, I was hoping they were going to fix it but nope they let me leave that way.

The people were very sweet but the job done was pretty bad. Not a good pedicure! I paid $ 35 and I’m disappointed. Honestly a child could’ve done a better job. I haven’t been here in a few years and I remembered from last time that they pressure you to get a higher costing pedicure. Well, that hasn’t changed. I don’t like the high pressure type place. No, not all nail places are like that. I’ll continue trying to find a consistent, good nail salon. This is not the one for me.

I just got my nails done by the «manager» and I have to say I’d never go back again. I’m not a very picky person but these things you notice as soon as you walk in. The place is not inviting at all. No one greets you, they are so rude, and they don’t say not one word to you except, «What color would you like?» I waited 30 minutes and no one even notified me that the wait would be that long. I usually get a French tip and she did a crappy job. I will post a picture (zoom in to see quality of work.) the only reason I went here is because I received a gift certificate. I will never go back and I’ll just stick to Red Persimmon Nail in beaumont.

This place used to be so much better! The prices are still the same but the service has definitely changed. I did the $ 30 stress reliever pedicure and was not impressed. The massage was not good, the salt scrub didn’t scrub, and because people were waiting it was rushed.
I also am not happy with the fact that you can’t leave a tip on your card. Now you know the only reason someone would of that is so they don’t have to pay taxes on the tip! If I gotta pay you should too!

Would give 0 stars if possible.
$ 50 for regular pedicure ($ 20) + gel manicure with design ($ 30, and the design was just painting the ring finger a different color)
Went to a few other nail places that were packed, but at least they told me upfront I would have to come back in the afternoon or wait 1 hour. I was pressed for time and needed a solution quick. So I asked my mom for the number to this place since she goes here. She has proudly told me before that she pays $ 60 for a mani-​pedi which immediately raised red flags in my mind for being way overpriced… But anyway I came here without any preconceived notions otherwise.
I call them after my mom texts me their number, they say «oh come in honey, wait is only 10 mins or less» (wrong — try half hour and once seated, they were still multitasking between me and another lady).
The work is mediocre at best. You have to constantly turn down their attempts to get you to upgrade… unfortunately I have no backbone and even after waiting so long to be seen, gave in to the gel and design upgrades.
Even though, admittedly, they didn’t nip my cuticle or cause any major damage, however the work was mediocre at best — paint on my side cuticles and parts of the nail left unfinished.
$ 50 for mani pedi is fine if you’re getting great quality that will last a long time. It is not ok for mediocre work. The sad thing is that the premium for these procedures goes into the pockets of the owners. The workers who work on tip and commission will continue to do mediocre work, sadly, as there is no incentive in a meager tip for producing quality.

I want to honestly give a review to this place because they don’t receive the credit they deserve. Most of the negative reviews are outdated. Every time I walk into this place, I’m welcomed with the friendliest faces and nicest smiles. They always ask how I’m doing and they’re patient with you while you’re making a decision as to what you want. They’ll even kindly help you out. If they make a mistake, they’ll willingly fix it.
Never have I experienced anything less than pleasant when I walk in. Super convenient location since I live right behind this plaza.
Also, you can’t expect them to read your mind. Communication is key. They may come off as «rude» because of the way they talk, but they really are the sweetest.

I went to get my nails done yesterday and
1. they did a poor job on my nails still had nail showing and were not fully polished.
2. they badgered me for upgrades even after i stated several time what i wanted
3. They FAILED to mention that changing my color choice was $ 5 dollars! the lady said «oh let me pick a cuter color for you (before they did any work mind you) I said sure and that was that,… if i knew you were going to charge me $ 5 to take 3 steps and choose a new polish i would had said no.
conclusion: avoid this place ill never ever go back. i really hate to say this about someones business but they really should just close down
update 2 days later all the polish has chipped off, all i do is type on a computer so there’s that

The People are RUDE!!!
I got a pedicure done here, and chose one from the list that included a leg massage and some type of wrap on the legs with some exfoliating scrub. Well I got charged for it but I didn’t receive anything that this pedicure included. I was given a simple pedicure. The man cut me on 2 toes. I complained and he said «oh it’s fine»
When I was paying I let them know that He didn’t do anything that was included in the price list of the pedicure I chose. I told her I wasn’t trying to get out of paying, that I was going to pay what I asked for. But I was letting her know that the man doing my pedicure didn’t do any of the things on this list. She asked him and of course he said he did. I told her that’s fine she can believe him but another costumer might not be like me. They need to make sure they are giving the customers what they ask and pay for. This pedicure cost me $ 65. I will not be going back. They are too over priced and make people feel like they are being talked about and makes us uncomfortable.

Horrible horrible horrible! Got charged $ 15 for gel that peeled off a week later! I will never ever go back even if that’s the last nail place on earth! Way over priced! And watch the hidden fees!

Wow I went back there today as the lady I usually see was not there. Big mistake for me to say that I would just see whoever as long as they can fix my four acrylics that had fallen off. The technician that took me, Starr, came, sat and got up and started talking in Vietnamese with all the other coworkers and I’m sure they were talking about me, my nails, and the technician that did my nails previously because after a good 5 minutes or so arguing with her coworkers she asked me if when I came in did I ask for Lisa or did Lisa just do my nails. I told her I asked for Lisa. She’s the only one I ever ask for. Needless to say my nails had the red glitter tip and the wedding finger had a candy cane design on it. I told her to do a cut down and for her to fix my other four nails that came off with the red glitter tip. Obviously she didn’t listen to me and ended up putting the regular acrylic powder all over my four nails and then she says «I thought your nail tips were painted on, they’re the glitter acrylic. Now your nails are ruined because you didn’t tell me that.» Really? cause I remember that I did; you weren’t paying attention. So she ended up doing a whole new set and of course while she was doing the new set she drilled so badly into my pinkie that I told her she was hurting me. I told her that again when she was working on my other nail and she says «that’s because you don’t take care of your nails so I have to.» OMG… If it weren’t for Lisa, whom I’ve seen for years at this place, I would NEVER go back there. Now she just proved that this is the reason I ALWAYS ask for Lisa at this place and no one else. Bad customer service and doesn’t listen. If you ever go here, just ask for Lisa and no one else, you’ll be sorry if you do.

I went here for a gel manicure. I love gel manicures because they last forever (usually 3 – 4 weeks) and first off, their prices are more expensive than all other competitors in the area.
I had «Jimmy» do my manicure. I was the only one in the salon, around 4pm on a Tuesday afternoon, which would make you think the service was excellent. NOT!
First of all, he would not even talk to me, he would speak his native language to another lady and she would then ask me the question.
The gel manicure color is based on the number of coats, then «set» under the UV light. He messed up on one of my nails, so added an additional coat to it, so naturally, when it set, it was a shade darker than all my other nails.
When I pointed this out to him, he shrugged his shoulders and seamed to be annoyed by this, and 2 other ladies came over to check. (after speaking in their language, Lord only knows what they were saying)
Needless to say, it took him over an hour to do my nails. Which turned out to be the wrong color. Because he had to do an extra coat on me, he seamed annoyed and rushed through it. I had polish/​paint all over my cuticles and the edge of my thumb.
When he said I was finished, I left the area, and went to the cashier to pay.
She asked how everything was, I told her that I was not happy at all. I showed her the color I picked (on the examples) and the color my nails turned out to be, (which was not the same) and all the paint all over my cuticles and thumb, and told her that I was simply not happy. She didn’t really know what to do. So she offered to call the owner at the other store, when she did so and explained what happened, he only offered for me to stay there an have someone else re-​do them for me. (at this point I had already been there for an hour and a half and did not have the time) I asked if I could come back another time in a day or two, and that was not acceptable.
Since I could not stay, I paid and I left. Unhappy.
What set me off most of all, was that the gel manicure polish started chipping 3 days later!!! YES!!! 3 days, something that usually doesn’t chip for 3 weeks, started chipping 3 days later!!! I was super upset!!! And vowed to never go back!!!

Worst service ever the girls are rude have an attitude and if you go an hour before they close they will treat you like crap DO NOT come hear. The girl was so ruff with me and was angry the entire tune she did my manicure. Horrible experience and my manicure looked very ugly. I smudged my nail and she tried to fix it but couldn’t and did not re do the nail. Bad place

I wouldn’t call this place a «spa» by any means. It’s your typical nail salon. Girl that works upfront is nice, but people that do the nails are short and kind of rude, trying to up sell non stop almost to the point to where you have to get rude! Got a manicure from someone that went to Beauty college they do nothing right! Used warm lotion to apply after my cold water dip so relaxing ummm not! Then looked at the receipt and they charged me for a «hot oil manicure»??

Bad experiences. Been here several times for waxes and nails. Last time I went for a wax is my last time there, the waxer that did my brows, had just came in from a smoke break, yuck, the smell of her hands on my face, enough said. Then the manicures are usually done during the pedicure, it makes it awkward, and the water they put your hands in is always cold, a little warm water would help a lot. Then, the prices are pretty high. One woman that worked there and on me several times was quite rude, making faces and acting bothered when I told her she was hurting me. Just, don’t go here.

It was nice n clean, I asked for black tip nails, they were nice and done quickly I was content until I was driving home. and realized they weren’t black tips but royal bright freakin blue! I took a picture and went back
n the lady was like oh they look black without light, n I showed them a picture of them and she says oh they are blue but at least they look nice so what what’s the problem? I walked out with nothing paying for something I didn’t want! Poor customer service don’t go there cus if they mess up or need to fix a mistake they won’t care…

Make sure you ask for a price list before you get work done here. Afterwards, check your receipt. I was charged for a wax that I did not get. I was also charged for gel removal when I had never been charged for that before. They got angry with me when I asked for a refund of overcharges.