Residence Inn Seattle Bellevue

I usually stay in Residence inns but this was different than I expected. Maybe because it was an older one.
There were several things I wasn’t aware of when I booked this:
— No elevator and hard to find room hauling around luggage. I wasn’t supposed to lift heavy items for medical reasons so I wouldn’t have booked this if I had known. However the front desk was accommodating and put me in a room that didn’t have stairs needed to access
— I travel by myself for business and don’t like to stay in rooms with the entrance from the outside. May not be an issue for many people but it wasn’t what I had expected when I booked this
I was disappointed in the room for several reasons :
— dead bolt was broken
–room seemed kind of dark and dreary. I usually expect a bright and inviting room when I usually stay at residence inns. maybe because I have mostly stayed in the newer ones
— Comforter was very thin and not warm enough. Bed was squeaky and soft
— small and weak hair dryer. May sound dumb but I don’t pack my hair dryer when I travel as the Marriott chains usually provide a more standard size hair dryer than what was provided here.
On the plus side, the front desk staff was very polite. I didn’t have a chance to use the kitchen in the room but the appliances were nice and modern. Wasn’t a bad hotel, but just not what I expected for a Residence Inn.

CLEAN, QUIET, and I’m picky. Thank you Residence Inn. There are 3 Marriotts in this complex, the Courtyard, which is nice because each room has a sliding door that opens to a walk through/​center lawn area «courtyard».Don’t get too excited about the weight room at any of the hotels but back to this RESIDENCE INN, why not spend a few dollars more and feel like you are in a studio apt.

I was sitting in bed when a bed bug landed on my pillow. I reported it and switched rooms. The next day I got an email from the manager saying they had a pest control service inspect the room and they found no evidence of bed bugs, implying that I was lying. I also found several bites on my legs. I’m terrified that I’ve brought bed bugs or eggs back with me and now I need to wash all my clothes in hot water and scrub my luggage. I will never, ever stay here again.
Stay only if you don’t care about bringing bed bugs home with you.
Also, the internet was awful and I kept getting dropped from my Skype conference calls. The whole complex is weirdly arranged with a maze of decks and staircases and every door opens to the outside. And I came back to find my door unlocked and ajar because the hotel maid hadn’t bothered to close it properly, putting all my stuff (including an expensive laptop) at risk of being stolen.

Worst hotel ever. The room was infested with FLEAS! Marriott takes no responsibility for this and tells me they can’t/won’t do anything because they don’t know if I brought the fleas in to the room! Seriously??? There was an infestation and I had been there only a few hours. I would never, ever stay at this hotel again. Stay at your own risk. My luggage, clothes and shoes were covered in fleas and I was eaten alive with a few hours. Unfortunately because of this the fleas came home with me in my luggage. The hotel that keeps on giving… unfortunately. They gave me a new room when I complained and threw me some points, then blamed me for the fleas and basically told me I should be grateful they upgraded me to a 2 bedroom (which I did not ask for and it was no ‘upgrade’). The rooms are old, dated and run down. Creepy complex in the woods and doors that open to outside and not a secure hallway. Don’t recommend for anyone (unless you like bugs in your room), but as a women traveling alone on business, I would not recommend it either (even if you are willing to risk the bugs). Really disappointed in how Marriott has treated a platinum member with over 250 stays. Take responsibility for your bug infestation and don’t blame your customers!!! Poor form Marriott.

Stayed here for 80 nights on an internship, so I think I probably saw every extreme there was. I’d still stay there again another 80 nights in a heartbeat. I cannot recommend the staff more highly, I’m a huge fan of everyone working there. Beds were extremely comfortable, breakfast was varied and tasty, and assistance was never more than a phone call away.

The rooms are clean, staff are courteous, breakfast is good then why 2 stars?
The Wifi is a pain. The enhanced hi-​speed Wifi costing $ 5 a day is a joke (Not even loading a site, forget Facebook/​YouTube). I have to frequently take office related international Skype calls at odd hours and I have never to been able to do a single call successfully here. The complaints haven’t changed anything, the reception forwarded me to the third party internet service providers and they don’t call back despite repeated complaints. Please get your basic services right, this isn’t acceptable for Marriott standards.

The rooms are nice but you can hear people walking around if you stay on the bottom floor. They supply earplugs on the nightstand may give you a hint. Good thing my hearing is someone shot plus I am a heavy sleeper so the noise doesn’t bother me. The wifi is horrible plus the nonexistent business center consist of an outdated desktop pc that also runs on the slow wifi. One good thing, they always have coffee early in the am around 4:30 am with something to eat. Not the hot breakfast stuff that comes around later. They do have a waffle maker plus rice in the morning??? Unlimited bottled beers on Monday to Thursday nights are a plus.

I stayed in this hotel many times, and the experience was great, but I had a year and a half gap since my previous visit. Over this period, the quality decreased noticeably. Worn out rooms with zero renovations, linens and towels seem to survive countless laundries since my visit 1.5 years ago… Noise insulation between floors seems to have completely vanished — a guest on the second floor keeps walking and jumping as if he’s right on my head which is extremely annoying. TV in the room is kind of working but the signal is horrible and almost all of the very few HD channels are impossible to watch… Internet speed sucks big time. Yeah there’s still breakfast and happy hour meal included, but they are far from being any fancy (this has always been the case, though). Overall, I am very disappointed. Next time I visit, I will definitely book a different hotel.

The big plus about the Residence Inn is, of course, its large suites. There is a full size refrigerator, stove, and dishwasher. In-​room coffee is also available.
This Residence Inn has very easy access to SR-​520 and is pretty close to the big employer in Redmond.
There is complementary breakfast including some hot items like scrambled eggs, bacon, sausage and oatmeal. Unlike many hotels, this Residence Inn does not have a waffle maker. The dining area is very small and cramped. There are only 5 or 6 tables.
They have 2 Wi-​Fi options. The first option is free. Speeds topped out at 2 Mbps up and down. Unfortunately, the connection was not very reliable. I lost connectivity 2 out of the 3 nights I was there. The second option is paid and is, IIRC, 3x faster than the free option. I did not use the paid option.
The TV has HBO, HBO2, ESPN, ESPN2, TNT, DSC in HD. The major networks were listed as HD but did not appear in HD. Other non-​HD channels include CNN, MSNBC and the major networks.
It looks like all of the rooms are reachable from outside. They also have a small balcony area. The room I stayed in was very clean. The unit above me had very creaky floors and a very heavy-​footed guest. The sound isolation of the walls is average.
I may give this place one more try the next time I am in town, but if Wi-​Fi and noise are issues, then I may have to look elsewhere.

A really great place. Had to move out of the house for a few days while floors being redone. The employees at reception were all great. «Happy Hour» food, wine, beer at night and a full breakfast buffet in the a.m. The room was extremely clean (I’m a germ freak). Full kitchen with everything you need. Maid service outstanding. Even got a call the day before checkout asking if I needed transportation or anything else. One of the days I was sick at work and wanted to come back. Called and asked if the room was cleaned. She told me it wasn’t but that they’d put a maid on it right away. Room was ready in 30 minutes. Nice shower, good bed. Fireplace too (bring some Duraflames). Parking lot was full so lots of folks staying here but NO NOISE. It was wonderful to not hear your neighbors. They even do grocery shopping for you for no fee. Very convenient to Fred Meyer and Safeway. Always pop and coffee/​tea in the lobby. Difficult to find good customer service now days, but they have it here. I’d stay here again for sure !!!

Service is awesome the gal at desk last night and this am is a complete gem. Thank you for making out switch from the other residence inn downtown to this hotel fantastic as the service at RI downtown Bellevue was awful.

Great staff overall, but hotel itself is a little more difficult than a typical Residence.
1. Top floor rooms (2 bedrooms) tend to generate noise complaints if you do so much as walk to the bathroom in the middle of the night. Noises will generate these complaints as early as 9pm! Cheaply made rooms (at high Residence Inn prices, btw) tend to generate problems like this, and good lord, these buildings are cheap, cheap, cheap!
If you must stay here, I recommend bottom floor, unless you drop straight to sleep at 9pm and sleep like a brick until 7am or so. TOP FLOORS also have dreaded STAIRS (no elevators here), which are also a pain if you have luggage… especially after navigating the maze (see below)
2. Spotty internet in the day, and internet doesn’t work all night. Every single night it’s broken. Always, even (and especially it seems) if you use the inroom ethernet. And I’ve been here long term, I can say this is the norm.
I think they intentionally «break» the internet all night to stop people from downloading torrents and all that. However, if you have a coder in the family that sometimes works late, or heck, even if you want to catch a late night movie on Netflix… forget about it. This is not a hotel for (even occasional) insomniacs or creatives, period. (even though they stay here much to their chagrin!)
I would say that they definitely need to fix this, or stop advertising internet. Especially the ethernet going dead all night, because people who bring their own routers are serious… and really need the damn internet.
3. It’s a maze! The whole hotel property is setup as a series of MC Escher like staircases and platforms.
For short stays, it’s an absolute horror to get your bags in and out. For longer stays, where you can spend a few hours getting in and out, it’s fine.
There’s no way they could fix this, so I would simply recommend you consider this for longer stays, and NOT for shorter ones unless you have almost no bags. If you follow this tip, you’ll find the maze to be cute — if you don’t, you’ll find it to be a huge nuisance.
4. Check out
. Residence Inn tends to pay minimum wage to ALL of it’s front of house staff. Yet they’ll charge $ 259 a night like a Four Seasons or Waldorf Astoria? (at the time of this writing, Waldorf IS the exact same rate) C’mon!
Marriott overall is a BAD ACTOR in the business world that makes capitalism look bad. And on a practical note, do you really want people on minimum wage cleaning your rooms? Never had a problem here yet (east Seattle folks tend to be honest and down to earth), but I can tell you for certain that Marriott’s have been the only chain that where my things reliably disappear. After reviewing their salaries, I now understand why!
People, we need to start paying the people who serve us better so they can have safe cars and happy families, too. Anything else is INHUMANE and inexcusable, period! (and most people working at Marriott’s aren’t McDonalds aged kids, they’re definitely ADULTS WITH FAMILIES, who deserve a decent life, too)
As customers, we all need to start staying at Marriott’s less and more at places that actually pay their staff 2013 level salaries. And let Marriott’s know why at review sites like this. Marriott is a much worse actor than McDonalds, because Marriott’s CHARGE A LOT. Ain’t no dollar menu here… d’oh!
5. TV’s are HD, but the feeds are (hilariously and painfully!) not. They reroute everything over the lowest quality, noisiest analog cable they can find, so if you end up catching your favorite TV show you’ll feel like you’re watching it in 1985. Class act it is not. Modern hotels route HDMI or other digital formats which end up as HDMI to each room, so you get more pixels, more color information, and less noise.
I think the bad internet and horrible TV feeds are inexcusable in a TECH CITY, but heck, what do I know… To a Brit with a dark sense of humor, this is something different: high comedy!
Summary:
The bottom line is that you really give up a lot if you require what Residence Inn’s really get you on: the kitchen. Should you be able to easily eat outside, I really do recommend a different hotel type altogether. The cost difference can easily buy you a few meals at restaurants, anyway.
I’m on a weird diet, so I tend to be trapped in this overpriced, low quality hell of extended stays.
But if you’re on a «normal» diet, save yourself! Stay at other hotel types! Seriously, you can often stay at a truly luxury property what these places tend to charge. Then pick up some good «to go» food at Whole Foods, PCC, and the like. Or you can stay at a cheaper property and spend the difference eating out, with servers, ambiance, and the whole lovely dining out shebang.
UPDATE: I do remember how exceptionally nice the folks are here compared to most Marriotts. So I’ll make you a deal: 2 more stars if you pay your people a living wage. They deserve it! 1 more star for fixing the internet

My company’s office is in this area of Bellevue so hotel options are limited. After a couple previous stays at the Silver Cloud, I decided to give the Residence Inn a shot (to get Marriott points). It’s one of the older looking Residence Inns I’ve stayed at, but built sturdy and the rooms are clean and cozy. The area is a little spread out and not lit extremely well so coming home when it’s dark and having to weave around the back walkways to find your unit can be a little unnerving. But the area feels very safe, the beds are comfortable enough for what you’re paying, and everything felt well maintained.
I only stayed for 2 nights, so I didn’t really have time to test out the kitchen area or other extended stay type of services, but I will have no problem staying here again the next time I’m in the area.

The hotel staff are the best in the business. We did not want for anything except for wifi (it is on its way in the next few months) you need a port, but they provide those for you. The recommendations for places to eat came with discount cards. Our room was always cleaned when we returned (we are tough critics) and we were pleased. The lady that keeps the breakfast moving is awesome. I do not know how she keeps it flowing with so many people running through there. They were helpful and attentive to our every need. Thank you to the manager for checking on us at breakfast. I love great customer service and the team at the Residence Inn Bellevue has it in spade. You guys ROCK!

Stayed here for four nights while on business with Costco. They could not have been more accommodating. Sarah at the front desk was especially wonderful.
The manager, the housekeepers, the ladies who keep the restaurant tidy were all very nice.
The pool was spotless, the rooms were very nice, and we had a terrific stay away from home.
Well done Residence Inn, well done.
Thanks
Rich M

If you’re looking for an extended stay in Bellevue or surrounding area’s this is definitely your place! It’s clean, quiet, close to many things and offer shuttle service to and from places you might wish to go (within 5 miles I do believe) plus they have a laundry area and a good number of restaurants deliver or are even in walking distance if you feel like a bit of a trek. Plus a light dinner (with soda, beer & wine!) five days a week. And breakfast seven days a week (biscuits & gravy were our favorite!)
My family and I stayed here for an extended amount of time while looking for a home. To make it short, we actually thought we would have checked out sooner than when we did but the staff made our longer stay seem quite short.
The management is top shelf, helpful, friendly and Marriott is truly lucky to have them taking care of a property with their name on it. The desk staff is awesome, whether you need a extra towels, suggestions for dinner or just want to sit in the lobby with a cup of tea you’re treated like family.
During our stay we saw many business people and families at the hotel, grumpy faces were often turned into smiles after talking to the staff who were helpful to try to perk someone’s day up the best they could. I really cannot say enough about them, even the cleaning staff is incredibly nice and willing to come back later if you need more time in your room before it’s cleaned (few hotels are willing to do that now a days, it’s get in and get out, sorry but we’re not coming back) the maintenance staff as well is obliging if something needs fixed, need a light bulb changed, they’re there in less than a half hour for you. Even late in the evening someone is usually able to help out!
Now, they have internet, the TV’s are HUGE, it’s fairly modernized but it’s not slick black marble and futuristic furnishings. It’s comfort! There’s a lounger with an ottoman, comfortable beds and they truly do try to keep the rooms as nice as they can! I would love to see them go high tech and modern in each room and I hope the higher ups at Marriott recognize the service and the great treatment guests receive at this Residence inn and get them remodeled down the road (but if they don’t the furnishings are still really nice and not worn or dingy in any way!) if they can. Also, the holiday’s are just awesome there, they decorate perfectly & really make you feel like you’re not in a hotel! And kids are treated like paying customers not annoyances who are spoken down to. They’re great with children asking questions or needing something!
Perhaps I’m biased since we had an extended stay, but honestly my family and I cannot say enough about the property! We would definitely stay here again if a hotel in Bellevue was needed, even just for the night.
High marks Jim, Jennifer, Matt, Ian, John and Taylor! If they’re working when you check in I can say you’re going to have high end treatment and a great stay!
Thanks Residence Inn Bellevue for remembering friendly service, smiles and giving us a great stay!

We checked in late after a long 2 hour drive. The service was very friendly. We were provided with bottled water, a coupon for pizza, and a couple of beers! Stayed in a two bedroom suite for a couple nights with my husband, our friends and their son. This place looked like a small condo. Living room with a fireplace, full kitchen, a bedroom w/​a bathroom downstairs, and a loft bedroom w/​another bathroom upstairs.
The property is very quiet and the free breakfast and dinner is good and convenient.
The only negative we had was that the upstairs bathroom was missing bath towels and the tub didn’t drain well. That’s the only reason this place gets 4 stars instead of 5. We would definitely stay here again.

This was a very clean hotel with nice staff. I like the location — close to Bellevue but also a bit removed, with nice trees around.
The rooms were nicely decorated. It was comfortable. There is free internet and there were lots of amenities in the room.
The pool and whirlpool were very clean and well maintained. The pool is small but nice for relaxing.
There is no elevator so if you are on the second floor, you have to take the stairs and if you have a lot of bags that might be an issue. However we were given the choice of a first or second floor room.
I would stay here again for sure.

Nice digs for business and leisure travel. Kitchen with a separate bedroom are the big sell for us and the toddler. Breakfast spread is good with ample choices. Monday nite nachos and beer from 6 to 7pm is perfect for football!
Highly recommend if you’re staying in the area.

Recently came to Bellevue/​Redmond for a business trip and ended up staying here based off some recommendations from some friends who have stayed here on their business trip. The hotel and room are very clean and the rooms are designed here for people here on an extended stay for business giving guests a comfortable experience while away from home. There is a comfortable living area complete with a couch and sofa, sizable coffee table, and desk for any work you bring back with you to the hotel. Did I mention the kitchen in room complete with the latest stainless steel appliances? Provided is a oven with stove top combo, dish washer, refrigerator, and microwave that are all stainless steel sitting on top of corian (possibly granite?) counter tops. They have free complementary Internet access which isn’t bad but a little slow. If you want a faster connection to the Internet, you can pay per day for faster, but I just opted for the free stuff.
The hotel provides complementary breakfast which includes: scrambled eggs, sausage, toast, fresh fruits, bagels, muffins, etc and depending on the day they do have someone making omelets. At night they have a «social hour» where they provide some complementary food and wine… its kinda interesting. I guess to try to provide some activity to break up the mundane routine and get people to interact. There are a few people that take part in it each night and is a welcome change. Overall the food was pretty good and they offered a good selection so you don’t feel like you are eating the same thing each day.
On reason why I picked this hotel is they also provide complementary shuttle service within 5 miles of the hotel. I took it each day going to and from the work related stuff on my business trip. They are usually within 10 – 15 of the pickup time, but they probably would have been on time if not for other people being late to the shuttle. It was very convenient to take the shuttle and didn’t have to worry about driving in an unfamiliar place on my trip.
I booked the hotel via my approved work site and ended up costing in the mid 100s. I guess it depends on if you are looking for a deal. I have found other online places that offer a similar price. Would I stay here again? Most definitely. The free shuttle service, complementary breakfast and social hour, and the quality of the room is definitely worth. In fact, with all these services it ended up being a very inexpensive business trip compared to my past trips in the area.