Trillium Custom Tailoring and Design

My mind was completely blown with the service here. INCREDIBLE.
I ordered my wedding dress online and received it just a couple weeks before my wedding (I know, I know, my mistake)… And it didn’t fit right. The neckline (it was a full covered neck) was stabbing the back of my head because I’m only 5’2″ and this dress was apparently made for someone more around 5’8″ or taller.
I WAS PANICKING.
I called around to 8 places in total and also sent emails — My emails included the exact dimensions of my dress and what I needed done. I live 2 hours away from Seattle, so I really needed quotes before making a 4 hour round-​trip adventure and maybe have to go back for further measurements.
Majority of the people refused to give me quotes over the phone or via email which didn’t make sense given that they had everything they needed… but 3 people did respond. Nicole at Trillium was one of them — They all asked me to take pictures of myself in the dress and show exactly what I needed done. So I did.
The price the first two people quoted me was INSANE. By any standards. We are talking over $ 500 just to fix a neck. Nicole’s quote was LESS than half of that! But that is NOT why I’m writing this review. read on!
I drove all the way to Seattle to drop off my dress. I walk into Trillium and Nicole is extremely welcoming and kind. She had me put the dress on, took my measurements, and was very receptive to what I needed done.
Knowing that I had a 4 hour roundtrip and that my wedding was quickly approaching, Nicole made my dress priority and… she had it altered for me SAME DAY! While my now-​husband and I drove around with our 3 year old to burn time, Nicole worked quickly to finish this for me and she didn’t charge anything extra. When she called me back to try the dress on, it was perfect! And what she charged, which I won’t say here, almost made me faint (in a GOOD way)!
What an incredible woman. What an incredible company. If you are looking for personalized, genuine service, unbeatable prices, and fantastic results… GO TO TRILLIUM!
She took so much stress off of my shoulders and I just can’t thank this woman and this company enough.

I don’t know why I didn’t write a review earlier. This is a good location to get your suits and pants tailored. The priced are very reasonable, the staff are friendly and courteous and the price is right. Don’t think that just because it’s a really nice shop in downtown Bellevue that it will cost you an arm and a leg to get your clothes altered. I will be coming back in the next few weeks to drop off more items to get tailored.
Just as an example, if you compare the cost and service between Trillium and Nordstrom, Trillium wins in both categories. I highly recommend this location.

Had a ladies custom suit made here: jacket, dress and pants. They turned out beautifully and we paid a fraction if what would have been paid elsewhere. Nicole and her team made the whole experience really fun! I definitely recommend Trillium!

I first came to Trillium for a deal that Gilt had on a custom suit. After working with Nicole though I decided to add some shirts as well. Creating my first set of custom suit and shirt options was really an educational experience with all the choices and I have to say that the outcome is that these are my favorite wardrobe items now. I’ve come back a few more times in the last two years and this is a great option to really build some signature pieces to phase out the usual boring business and going out friendly attire you find everywhere else. I would definitely recommend paying a visit as they have been great about really listening to what you want and working with you to get the right final result.

If you like guessing how much your suit alteration will cost you, and have a ton of cash floating around, you should come here.
Let’s start by saying I was skeptical after the tailor had pinned my suit up, and said it would cost $ 165. I’m not complaining about the price, because I understand a master tailor, with many alterations, can charge a handsome fee.
My suit was simply not worth that type of alteration, so I wanted to get another estimate. I didn’t mind if the alteration wasn’t perfect, if it was cheaper, since the suit was cheap to begin with., and certainly not worth $ 165.
I should have trusted my instinct, and left the store when the tailor (frank), started to lower the price to $ 110. I thought, hey, that’s more doable.
I REALLY should have left when he didnt’ offer a receipt, or the list of alterations he was planning on doing. Instead, I really insisted I wanted to keep this quote for future reference. So he wrote it down on his business card.
When I went to pick up the suit, the final bill was $ 130 before tax. At first, the girl tells me it’s «the tax». Then she backs up and says it’s due to the extensive alterations on teh back of the jacket. She was NOT the tailor, so how would she know?
It’s not the price. It’s the principle. I felt like I was going to the car mechanic. At least a mechanic has the decency to notify you if more work is involved, and the cost would be higher than quoted.
The sales girl apologized, but didn’t do anything to make it right.
I’m sure they did a great job on the alteration. After all Frank is a master tailor, or so he claims. If you have a big wallet and can spend up to 50% more than their «quote» (originally 165, then he came down to 110), this place is for you!
Since when did we have to bargain for suit alterations?
I never write reviews, but this has to be put out there. The 5 stars I see here are probably fair if you only evaluate their tailoring, but when it comes to their business practice, that is questionable.

Nicole saw my original posting and reached out to us to try and fix what had been a bad experience with one of her employess. Not only did she remedy the experience, but she made the new experience one of THE best positive customer experiences I have had in a very long time.
My husband and I got matching tuxes made by Nicole and her staff at Trillium for our wedding.
She did an outstanding job on them and not only did some very custom work, as we were looking for a western (cowboy) cut to our tuxes. This was all new work for her and her team, but she not only met our expectations, but went above and beyond in creating a look for both of us that was better than we had hoped for.
Given the difference in our body builds, she ws able to make them look exceptional for both of us and we will remember her for the outstanding work that she did and the timeline in which she created our tuxes.
I have already had a sport coat altered, and we will be back to her for additional work.
Make this your first stop for any custom work and for any alterations for great work and customer service!

Trillium offers a great service. I pretty much always feel like off-​the-​rack clothes are too big and bulky and it’s been great having a place that can make shirts that fit me well. It’s also nice to have control over the pattern and style as well. I have four shirts and a suit now from Trillium and plan on getting more over time. I often get compliments on my suit in particular, which is now a couple of years old and still in great shape. Highly recommend!

We brought 4 suits here to be fitted (sleeves, back, pants waist and length) based on the high Unilocal reviews. We wanted a very experienced master tailor after a couple bad jobs from Nordstrom. We knew of course it would cost more, and take longer, but were willing to pay for quality. I made an appointment specifically requesting a master tailor. A younger lady did the fitting, but I didn’t want to be sexist/​ageist and question her abilities.
Unfortunately, we were not pleased with the results. After an extra week of delays we finally picked up the suits and found all four pants not fitted correctly and had to be returned… one pair was skipped entirely with the chalk marks where it was supposed to be altered still visible.
We brought them all back and the master tailor (older gentleman) personally refitted and marked the pants and we picked them up a few days later. So three weeks and $ 600 later the suits were finally wearable. Overall, meh experience. Should have just gone with the free alterations from Nordstrom.

Do not take women’s suits there!
I read on Unilocal that some brides had been to Trillium to get their dresses altered, so I figured they would know how to fit something to a woman. I was very disappointed when I had my jacket altered here. I came in to have some extra fabric in the chest removed, but when I left it there all they did was add to the waist (making the problem worse!). I was swimming in it! It was difficult to talk to the tailor who doesn’t speak very good English.
The only thing that saved it was how nice the staff were. (Even if they didn’t help me communicate with the tailor, I’d ask them for help and they’d look just as helpless as I.) They didn’t charge me for the second time I had to send it in, and were professional and pleasant.

Classy, professional, and friendly. They also gave me great fashion advice that fit my style. This will be my go-​to tailor from now on.

We visited yesterday and found the store after some trouble. The staff were patronizing and condescending. We just needed some sleeves shortened. They said it would take fifteen minutes before they could mark the shirt, so they suggested we come back then. It would also take a week to do the work. We left and will not return. I know they said they were busy with weddings but we found the experience unpleasant, as if they were too good to do routine work. We came as we needed quick turn around on an expensive shirt for an interview and saw all the other good reviews. If you are staying at the Hyatt, they may work well for you, otherwise you will also need to pay for parking.

Got custom-​tailored shirts made at Trillium — as good as I’ve ever seen (as someone who has ordered made-​to-​measure clothes in Hong Kong, London and India).
Excellent quality, but expect to pay the price for custom, made-​to-​measure clothes.
Nicole was professional (former banker, and savvy about fashion-​forward clothes and the more conservative uniforms in the financial sector) responsive. Trillium was delight to work with, and I am very happy with the beautiful shirts they’ve made.
Top notch people, great products. Would definitely come by again when I am in the market for more shirts.

Great. Upscale, professional. I was confident leaving my wedding party suit here and it turned out perfect. Drop-​off and pick-​up was effortless. Go on weekends for free easy parking in the underground garage.

Trillium is off the hook. We had custom suits and shirts made here for our wedding and they were amazing. Nicole and Elise were so awesome to work with. Elise’s fist name is Erin and her last name is Drake so it really felt like it was kismet. We couldn’t have been happier with our experience. From the custom bow tie to the custom shirts, they were amazing. Thank you so much for adding to our wedding experience. Oh and as aside for any LGBTQ customers, Trillium treated us two women getting married without blinking an eye, and as we think they treat everyone us. What a great experience.

I also found Trillium online and decided to try them because of their good reviews and I’m glad I did. While their prices are about the same as I’ve paid for similar tailoring before, what sets them apart is their really nice store and the very friendly girls who work there. My daughter needed fast tailoring for her homecoming dress last Oct, and they were so great at accommodating us as well as doing a great job.
For any of you who may be looking for a good tailor for prom this year, I highly recommend them. Even though we live in Sammamish, and they are in Bellevue, it’s worth the trip for us!

My wife and I discovered Trillium based off of other reviews and coming here was the best decision we’ve made. The staff is friendly, honest and extremely knowledgeable.
Their work is also top notch. I’ve been looking for a new tailor ever since mine retired and went through at least half a dozen with no luck until I found this store.
Highly recommended for both men and women’s clothing (my wife had a shirt made here too).

Trillium is FANTASTIC! I took my wedding dress here because of all the fabulous men’s clothing reviews. They were so nice an very efficient. When I got my dress back it fit as though it was made just for my body. Best feeling in the world! :o) I loved my experience and would highly recommend Trillium for all your wedding alterations needs!

Trillium did a great job with my suit alterations. What can I say, they now fit perfectly!

I don’t wear a suit, but I love a man in a suit. Trillium does a great job and has a eye for what looks good and what doesn’t. She is very detailed in her work and that is why we keep coming back.

Thank you Trillium Custom Tailoring for helping me select such a colorful and luxurious fabric… with custom Mother Of Pearl buttons and beautiful co-​ordinating accent fabric… you guys are great.